Technical Support Engineer

Technical Support Engineer - Routing

Hewlett Packard Enterprise

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HPE Networking's 'Customer Focused Technical Support' (CFTS) Services provide Customer with access to a designated team of senior engineers with extensive experience and highly focused troubleshooting skills relevant to a Customer’s network and operations requirements. This team will work with Customer to develop network and feature knowledge that enables the provision of tailored support services. It will also equip Customer with confidence that high priority problems are being handled by professionals who fully understand the Customer’s network and its complexity.

Job Responsibility:

Lead and drive troubleshooting on Customer reported issues
Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile
including their network topology, features, configurations, and service history, which results in faster resolution
Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution
Keep the other support teams trained on the designated CFTS customer network, practices followed
Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers
Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
Mentor newly hired support engineers and peers in technical areas of specialty

Requirements:

Excellent Customer handling and communication (verbal and written) skills
Thorough understanding of Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
Thorough understanding of Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
Thorough understanding of Multicast protocols [IGMP, IGMP-snooping, PIM]
Thorough understanding of MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS
B.E. in Electronics/Engineering or Computer Science (or equivalent) with minimum 5 years’ experience in Networking Industry
Following candidates having any of following experience will be preferred and minimum experience criteria may not apply - 2+ years extensive JUNOS experience OR minimum 2+ years’ experience in Troubleshooting Datacenter networks, Enterprise core networks
Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent

Nice to have:

Advanced Multicast technologies- NG-MVPN, Draft Rosen
Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
Perl/Python/Unix/Expect scripting
Cloud Architectures
Cross Domain Knowledge
Design Thinking
Development Fundamentals
DevOps
Distributed Computing
Microservices Fluency
Full Stack Development
Security-First Mindset
User Experience (UX)

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
August 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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