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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Technical Support Engineer - Routing

India, Bangalore Employment contract · Job Posted August 12, 2025
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Job Description

HPE Networking's 'Customer Focused Technical Support' (CFTS) Services provide Customer with access to a designated team of senior engineers with extensive experience and highly focused troubleshooting skills relevant to a Customer’s network and operations requirements. This team will work with Customer to develop network and feature knowledge that enables the provision of tailored support services. It will also equip Customer with confidence that high priority problems are being handled by professionals who fully understand the Customer’s network and its complexity.

Job Responsibility

  • Lead and drive troubleshooting on Customer reported issues
  • Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile
  • including their network topology, features, configurations, and service history, which results in faster resolution
  • Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution
  • Keep the other support teams trained on the designated CFTS customer network, practices followed
  • Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers
  • Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
  • Mentor newly hired support engineers and peers in technical areas of specialty

Requirements

  • Excellent Customer handling and communication (verbal and written) skills
  • Thorough understanding of Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
  • Thorough understanding of Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
  • Thorough understanding of Multicast protocols [IGMP, IGMP-snooping, PIM]
  • Thorough understanding of MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS
  • B.E. in Electronics/Engineering or Computer Science (or equivalent) with minimum 5 years’ experience in Networking Industry
  • Following candidates having any of following experience will be preferred and minimum experience criteria may not apply - 2+ years extensive JUNOS experience OR minimum 2+ years’ experience in Troubleshooting Datacenter networks, Enterprise core networks
  • Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
  • Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent

Nice to have

  • Advanced Multicast technologies- NG-MVPN, Draft Rosen
  • Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
  • Perl/Python/Unix/Expect scripting
  • Cloud Architectures
  • Cross Domain Knowledge
  • Design Thinking
  • Development Fundamentals
  • DevOps
  • Distributed Computing
  • Microservices Fluency
  • Full Stack Development
  • Security-First Mindset
  • User Experience (UX)

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
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  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
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