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Technical Support Engineer - Microsoft Power Platform

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Microsoft Corporation

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Location:
Australia , Sydney

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Job Responsibility:

  • Own, investigate, and solve complex customer technical issues and act as an advisor to the customer
  • Lead in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching and mentoring of others
  • Deepen technical and professional proficiency to enable resolution of complex customer issues, through training and readiness
  • Engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Requirements:

  • 5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
  • Microsoft Power Apps, Power Platform, Power Automate experience would be required
  • English Language: fluent in reading, writing and speaking
  • Verification of Australian citizenship
  • Ability to meet Microsoft, customer and/or government security screening requirements

Nice to have:

Knowledge of other Microsoft stack technologies (such as SQL Server, IIS, ADFS, Exchange, Visual Studio, MS Copilot Studio(Power Virtual Agent) and Power Automate Desktop(Robot Processing Automation))

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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