Technical Support Engineer - Microsoft Power Platform Job at Microsoft Corporation (Sydney)

Senior Technical Support Engineer- Dynamics CRM, Power Platform and Copilot Studio

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Australia , Sydney

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Background in Power Platform, Dynamics CRM or other Customer Management System
Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
OR 5+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
Two or more year’s industry experience with Microsoft Server products
Office 365, Azure and SharePoint Administration experience
Strong understanding of troubleshooting network related issues
Experience with troubleshooting fiddler, network browser traces and firewalls
Experience with Azure and PowerBi data gateways
Background in Customer Relationship Management systems

Job Responsibility

Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Fulltime

Technical Support Engineer - Dynamics 365 Customer Engagement & Power Platform

In the Customer Service & Support (CSS) team we are looking for people with a pa...

Location

Portugal , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND technical support, technical consulting experience, or information technology experience
OR Technical support, technical consulting experience, or information technology experience
OR equivalent experience.
Strong hands-on experience with Dynamics 365 Customer Engagement
Deep understanding of Dataverse:Tables, relationships
Security model (roles, teams, access levels)Solution management and ALM concepts
Power Automate: Cloud flows (automated, instant, scheduled), Connectors, triggers, actions, error handling, Performance and throttling considerations
Power Apps: Model-driven apps configuration and troubleshooting, Forms, views, business rules, App integration with Dataverse and Power Automate
Understanding of Power Platform governance and environment strategy
Customization & Development: Plug-ins and custom workflows, JavaScript (forms, events), Solution layering and versioning

Job Responsibility

Provide advanced technical and functional support for Dynamics 365 CE workloads
Troubleshoot and resolve issues related to: CE configuration and customization, Dataverse data model, security roles, and business units, Performance, scalability, and reliability
Power Platform ownership: Troubleshoot and optimize Power Automate cloud flows, approvals, triggers, and connectors, Support Power Apps (model‑driven apps primarily
canvas apps where applicable), Diagnose Dataverse integration issues across Power Apps and Power Automate
Investigate issues involving: Plug-ins, custom workflows, actions, JavaScript form scripting and client-side customizations, Business rules and command bar customizations
Analyze logs and traces: Plug-in trace logs, Power Platform run history and failure diagnostics, Platform telemetry and service health signals
Support integrations with: Azure Logic Apps, Azure Functions, REST / Web API, Microsoft 365 (Outlook, Teams)
Collaborate with Product Engineering, Escalation, FastTrack, and Field teams on complex cases and RCA
Advise customers on best practices, architectural decisions, and platform limitations
Contribute to: Knowledge base articles, Internal documentation, Case quality and RCA reviews

Fulltime

Microsoft Power Platform Engineer

Location

United States , Fort Myers

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Software Engineering, or a related discipline, or an equivalent combination of education, certifications, and experience
At least five years of experience in software development, application engineering, or production support roles
Hands-on experience building solutions with Microsoft Power Platform, including Power Apps, Power Automate, and Power Pages
Working knowledge of Python or a comparable scripting language used for automation and integration development
Experience supporting or administering Microsoft 365 technologies such as Power Platform, SharePoint Online, or similar collaboration environments
Familiarity with business intelligence and reporting concepts, including exposure to Power BI, DAX, or related analytics tools
Ability to develop secure, reliable integrations through APIs and connected enterprise systems
Strong collaboration and communication skills for working effectively with technical teams and business stakeholders

Job Responsibility

Build, enhance, and maintain business applications, portals, and automated workflows using Microsoft Power Apps, Power Automate, Power Pages, and related platform tools
Develop integration components and automation scripts, including Python-based solutions and API-driven connections between business systems
Shape technical designs that support scalability, security, and long-term maintainability while following established Power Platform governance practices
Produce clear technical documentation, reusable solution assets, and implementation materials to support ongoing development and support efforts
Execute testing activities, participate in code and solution reviews, and resolve issues identified during deployment and production support
Provide secondary administrative support for Power Platform, SharePoint Online, and Microsoft Teams environments to help maintain stable operations
Track platform health, adoption, and capacity trends, then recommend enhancements that improve performance and reliability
Partner with security, infrastructure, and business stakeholders to deliver compliant solutions that meet operational needs
Remain current on new Microsoft Power Platform features, updates, and best practices, applying relevant improvements where appropriate
Support storm restoration and emergency response efforts when required, including extended work hours during severe weather events or other critical incidents

Microsoft Power Platform Engineer with German

The Microsoft Power Platform Engineer role involves providing technical support ...

Location

Romania , Brasov

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
Minimum 3-5 years of experience supporting Microsoft Power Platform or related Microsoft cloud technologies in enterprise environments
Hands-on experience with Power Apps (Canvas and Model-driven apps), Power Automate flows, and Power BI datasets and reports in production environments
Experience troubleshooting Power BI gateways, dataset refresh issues, and report performance
Strong knowledge of Dataverse administration, data troubleshooting, and environment management
Experience working with Power Platform connectors and integrations, including SharePoint, SQL, Microsoft Graph, and REST APIs
Understanding of Power Platform governance and security, including DLP policies, environment roles, permissions, and monitoring via Power Platform Admin Center
Familiarity with identity and access management, particularly Entra ID (Azure AD) integration
Experience working in service desk, managed services, or enterprise support environments, including incident, problem, and change management processes
Strong analytical and troubleshooting skills across applications, automation workflows, and data integrations

Job Responsibility

Provide Level 2 technical support for Microsoft Power Platform services, including Power Apps, Power Automate, Power BI, and Power Virtual Agents (Copilot Studio)
Investigate and resolve complex incidents and service requests escalated from Level 1 within agreed service level agreements (SLAs)
Troubleshoot issues across applications, workflows, connectors, integrations, and data sources within the Power Platform ecosystem
Perform root cause analysis and implement corrective and preventative actions to improve platform stability and service quality
Support the deployment, configuration, and lifecycle management of Power Platform environments and solutions
Assist with solution packaging, releases, and environment promotion processes across development, test, and production environments
Manage and troubleshoot integrations with Dataverse, SharePoint, SQL databases, APIs, and other enterprise data sources
Monitor platform health, usage, performance, and service metrics using Power Platform administration tools
Support governance and compliance controls, including Data Loss Prevention (DLP) policies, environment security, and role-based access management
Provide guidance and troubleshooting support to citizen developers and business users, promoting best practices for low-code development

What we offer

Smooth integration and a supportive mentor
Choose from Remote, Hybrid or Office work opportunities
Projects have different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or accredited Coaching School
Epic parties or themed events

Microsoft Copilot & Power Platform Engineer

Unconstrained by organizational silos, we’ve demonstrated our Power Platform exp...

Location

Romania , Cluj

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Informatics or a similar field of study, or equivalent practical experience
At least 5 years of experience in a similar position
Copilot Studio or Azure OpenAI experience
Experience working with interfaces and effectively communicating with colleagues from other projects, depending on the audience (technical and non-technical)
Strong hands-on experience with Power Apps (Canvas Apps and Model-Driven Apps), Power Automate, and Power Platform connectors
Strong understanding of Power Platform data sources, including Dataverse, SharePoint, SQL Server, APIs and custom connectors, and Microsoft 365 services
Experience integrating solutions with Microsoft Teams, Adaptive Cards, Microsoft Copilot, and Azure services
Solid understanding of AI and Generative AI concepts, with experience integrating AI into enterprise solutions
Knowledge of prompt engineering, AI governance, hallucination mitigation techniques, and responsible AI principles
Proven experience designing enterprise-scale solutions

Job Responsibility

Design, build, and deploy Copilot agents using Microsoft Copilot Studio and Power Platform capabilities
Develop and maintain model-driven and canvas Power Apps that integrate with Copilot agents and enterprise systems
Implement and enforce Power Platform governance frameworks, including environment strategy, DLP policies, connector controls, and app lifecycle management
Partner with security, compliance, and tenant administration teams to align Copilot and Power Apps usage with enterprise standards
Define best practices for agent design, prompt engineering, and orchestration across Power Apps, Power Automate, and data sources
Enable scalable adoption through templates, reusable components, and documentation
Support production readiness activities including monitoring, audits, access management, and risk mitigation
Advise stakeholders on Copilot agent feasibility, architecture, and guardrails for responsible AI usage

What we offer

Smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or accredited Coaching School
Epic parties or themed events for employees and their families

Fulltime

Microsoft Dynamics365 and Power Platform Support Analyst

The Microsoft Dynamics 365 and Power Platform Support Analyst will be responsibl...

Location

United Kingdom , Birmingham

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent must have technical skills in: Dynamics 365 (Customer Engagement/CRM)
Excellent development skills in plugins (C#) and JavaScript
Power Automate
Managing solutions using Azure DevOps pipelines.
A minimum of 3 years of experience
A strong attention to detail and excellent troubleshooting/problem solving skills.
The ability to work independently and as part of a development or service desk team.
Help to train and mentor more junior colleagues.
Responsible for synchronising Dev, Test, Training, Pre Prod and Production Environments.
BAU support on various priority levels (P1 (High), P2, P3 P4 (Low)) and bug-fixing.

Job Responsibility

Supporting and enhancing the Dynamics 365 and Power Platform solutions for clients.
Undertaking support, maintenance and development tasks on the Dynamics365 and Power Platform estate for a large NTT DATA client in the public sector.
Leading the service, from taking transition of the D365 and Power Platform estate from the current team to helping establish a fully fleshed out service.
Building working relationships with key client, incumbent and NTT DATA stakeholders, including other NTT DATA technical support and engineering teams.
Working as part of our Microsoft Business Applications team to support our client in resolving their incidents and service requests.
Working on processing small to medium development/enhancement requests for existing clients and looking for opportunities to improve solutions where appropriate.
Troubleshooting and problem solving
picking up existing solutions and reviewing how things are configured/developed, and use supporting documentation to help troubleshoot issues.
Working across a range of clients and industries.
Working with core technologies day-to-day: Dynamics 365 (Customer Engagement/CRM), C# plugins, JavaScript and Power Automate.

What we offer

A range of tailored benefits that support your physical, emotional, and financial wellbeing.
Continuous growth and development opportunities.
The opportunity to have flexible work options.

Technical Support Engineer- Dynamics 365 Finance and Operations Platform

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Deep knowledge of Dynamics 365 FnO architecture and development tools
Experience with LCS, Azure DevOps, and data entities
Programming skills are useful, preferably in C++ or C# development - basic knowledge (ability to read code and write simple programs)
Understanding of IIS, troubleshooting website issues, HTTP responses
Network debugging skills (Fiddler, Network Monitor , Wireshark , Message Analyzer)
Good knowledge of Microsoft SQL and Active Directory
Strong debugging and performance tuning skills

Job Responsibility

Design and implement customizations using X++ and extensions in Dynamics 365 FnO
Manage integrations with external systems (e.g., IDMS, JSLT, Power Platform)
Support data migration, environment setup, and release management
Collaborate with functional consultants and business stakeholders to translate requirements into technical solutions
Provide tier-3 support and root cause analysis for production issues

Fulltime

Power Platform Engineer

In this role, you will create and enhance business applications, automations, an...

Location

United States , Cape Coral

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Software Engineering, or a related discipline, or an equivalent combination of education, certifications, and experience
At least five years of experience in software development, application engineering, or production support roles
Hands-on experience building solutions with Microsoft Power Platform, including Power Apps, Power Automate, and Power Pages
Working knowledge of Python or a comparable scripting language used for automation and integration development
Experience supporting or administering Microsoft 365 technologies such as Power Platform, SharePoint Online, or similar collaboration environments
Familiarity with business intelligence and reporting concepts, including exposure to Power BI, DAX, or related analytics tools
Ability to develop secure, reliable integrations through APIs and connected enterprise systems
Strong collaboration and communication skills for working effectively with technical teams and business stakeholders

Job Responsibility

Build, enhance, and maintain business applications, portals, and automated workflows using Microsoft Power Apps, Power Automate, Power Pages, and related platform tools
Develop integration components and automation scripts, including Python-based solutions and API-driven connections between business systems
Shape technical designs that support scalability, security, and long-term maintainability while following established Power Platform governance practices
Produce clear technical documentation, reusable solution assets, and implementation materials to support ongoing development and support efforts
Execute testing activities, participate in code and solution reviews, and resolve issues identified during deployment and production support
Provide secondary administrative support for Power Platform, SharePoint Online, and Microsoft Teams environments to help maintain stable operations
Track platform health, adoption, and capacity trends, then recommend enhancements that improve performance and reliability
Partner with security, infrastructure, and business stakeholders to deliver compliant solutions that meet operational needs
Remain current on new Microsoft Power Platform features, updates, and best practices, applying relevant improvements where appropriate
Support storm restoration and emergency response efforts when required, including extended work hours during severe weather events or other critical incidents

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

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Technical Support Engineer - Microsoft Power Platform

Job Description

Job Responsibility

Requirements

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