CrawlJobs Logo

Technical Support Engineer - Microsoft Endpoint Configuration Manager

https://www.microsoft.com/ Logo

Microsoft Corporation

Location Icon

Location:
Japan , Tokyo

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

Job Responsibility:

  • Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
  • Participate in communities with peer delivery roles
  • Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
  • Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

Requirements:

  • 3+ years technical support, technical consulting experience, or information technology experience
  • OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
  • Operation management experience of MECM or other Client Security or Asset Management products
  • English: fluent in reading, writing and speaking
  • Chinese: fluent in reading, writing and speaking
  • Japanese: basic communication skills in reading, writing and speaking for internal communication
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Nice to have:

  • Shared mission and culture with the passion and drive to contribute to our customers and society as an engineer
  • Sense of responsibility, accountability, teamwork, and leadership
  • Ability to work collaboratively with team members
  • Growth mindset with dedication to improving one's own technical and communication skills

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Support Engineer - Microsoft Endpoint Configuration Manager

Desktop Support Engineer

We are currently seeking an experienced Desktop Support Engineer to provide onsi...
Location
Location
Australia , Port Melbourne
Salary
Salary:
Not provided
blubiz.com.au Logo
BluBiz Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • On-site and remote management and set up of hardware including desktops, laptops, tablets, phones, mobiles, and printers
  • Strong operational support with some field experience
  • Solid Active Directory knowledge and experience
  • Desktop Imaging and software applications such as Operating Systems (Windows 7 through 10 and), Microsoft 365, Antivirus software and systems
  • Some knowledge and experience with Citrix and Fortinet
  • Knowledge of Backup Solutions – Datto
  • Strong IT Support Skills and the ability to Troubleshoot and Diagnose Problems
  • Awareness of ITIL best practice methodology
  • Ability to prioritise effectively, to multi-task, and to adapt to changing priorities
  • Ability to analyse network performance data to identify trends and potential problems, and support recommendations to modify and/or upgrade network equipment or services
Job Responsibility
Job Responsibility
  • Daily technical support activities for desktops, laptop, and printers
  • Conduct remote desktop troubleshooting with end-users along with documentation and ticket maintenance
  • Provide specialist advice to operational teams for support and maintenance of relevant technologies, including responding to faults and problems, and liaising with other technical staff and external service providers to resolve issues
  • Assist with the implementation (installation, configuration, and operationalisation) of technical solutions
  • Setup new desktops by installing operating systems, software, and associated peripherals
  • Assist in maintaining the operating system and software utilised within the network, including the addition of new users to the network and establishment of rights and privileges
  • Conduct break-fix or replacement of endpoints when needed
  • Conduct data and phone patching
  • Work with Application Vendors in resolving incidents and requests raised by the end-users
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals, and procedures
What we offer
What we offer
  • Help with Career progression
  • Paid Training
  • Diverse and challenging work
  • Competitive salary package
  • Access to corporate rewards programs
  • Fulltime
Read More
Arrow Right

Senior IT Support and Infrastructure Engineer

The Senior IT Support and Infrastructure Engineer will comprehensively assess ou...
Location
Location
United Kingdom , Norwich or Cambridge
Salary
Salary:
37000.00 - 45000.00 GBP / Year
mtmpetcare.com Logo
MTM Pet Care (LECVNG)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 4–5 years’ experience in a senior infrastructure or IT support role
  • Strong hands-on experience with Microsoft environments: Windows Server, Active Directory, Office 365
  • Experience managing Azure AD and hybrid identity environments
  • Proven ability to take ownership of infrastructure issues and implement effective solutions
  • Deep understanding of TCP/IP, DNS, DHCP, VLANs, routing, and troubleshooting tools
  • Advanced knowledge of Active Directory, Group Policy, and Office 365 administration
  • Hands-on experience with Azure AD, AAD Connect, conditional access, and Intune/Defender for Endpoint
  • Strong FortiGate firewall configuration and support skills (including VPN and segmentation)
  • Excellent diagnostic and problem-solving abilities across systems and networks
  • Clear communication skills, both written and verbal, across technical and non-technical teams
Job Responsibility
Job Responsibility
  • Take ownership of diagnosing and resolving issues with existing LAN and WAN infrastructure
  • Improve performance, security, and manageability across switching, routing, VLANs, DHCP, and DNS
  • Support physical cabling and server room reorganisation in preparation for infrastructure migration to Norwich
  • Ensure reliable and consistent network access across all organisational sites
  • Manage and monitor the Hyper-V environment, including provisioning, performance tuning, and troubleshooting
  • Assist in migration of services from legacy infrastructure to modern Hyper-V platforms
  • Maintain strong operational standards for patching, backups, and capacity management
  • Maintain and improve on-premises Active Directory and Group Policy structure
  • Assist with planning and implementation of a clean domain rebuild using industry best practices
  • Support Azure AD hybrid identity infrastructure, including AAD Connect, SSO, and conditional access
  • Fulltime
Read More
Arrow Right
New

Systems Software Senior Engineer

As Senior Endpoint Systems Engineer working onsite in Hyderabad, India, you’ll b...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
ttec.com Logo
TTEC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent industry experience
  • Minimum 5 years of experience in systems engineering or a similar technical role
  • Strong hands-on experience with: Microsoft Endpoint Configuration Manager (MECM)
  • Azure/Intune
  • Cloud Virtual Desktop as a Service (DaaS)
  • Group Policy Management
  • Patch management and endpoint security
  • Google Cloud management
  • Intermediate PowerShell scripting skills for automation and system management
  • Proven expertise in Windows and server administration
Job Responsibility
Job Responsibility
  • Manage and support endpoint infrastructure for both onsite and remote users
  • Ensure high availability and reliability of systems through proactive monitoring and maintenance
  • Patch management and security remediation efforts across the environment
  • Implement system upgrades and enhancements in alignment with business needs
  • Analyze, design, and maintain software solutions that support endpoint operations
  • Troubleshoot and resolve system issues in a timely and efficient manner
  • Collaborate with IT Project Management to support new project launches and coordinate technical activities
  • Work closely with Technical Account Managers to meet endpoint solution requirements for project accounts
  • Coordinate with other IT teams to ensure seamless integration and operations
  • Develop and maintain technical documentation and project plans for key initiatives
What we offer
What we offer
  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Paid time off (PTO) and wellness and healthcare benefits
  • A great compensation package and performance bonus opportunities
  • Tuition reimbursement
  • Fulltime
Read More
Arrow Right
New

Systems Software Senior Engineer

As a Senior Endpoint Systems Engineer, you will provide technical leadership and...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
ttec.com Logo
TTEC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent industry experience
  • Minimum 5 years of experience in systems engineering or a similar technical role
  • Strong hands-on experience with: Microsoft Endpoint Configuration Manager (MECM)
  • Azure/Intune
  • Cloud Virtual Desktop as a Service (DaaS)
  • Group Policy Management
  • Patch management and endpoint security
  • Google Cloud management
  • Intermediate PowerShell scripting skills for automation and system management
  • Proven expertise in Windows and server administration
Job Responsibility
Job Responsibility
  • Manage and support endpoint infrastructure for both onsite and remote users
  • Ensure high availability and reliability of systems through proactive monitoring and maintenance
  • Patch management and security remediation efforts across the environment
  • Implement system upgrades and enhancements in alignment with business needs
  • Analyze, design, and maintain software solutions that support endpoint operations
  • Troubleshoot and resolve system issues in a timely and efficient manner
  • Collaborate with IT Project Management to support new project launches and coordinate technical activities
  • Work closely with Technical Account Managers to meet endpoint solution requirements for project accounts
  • Coordinate with other IT teams to ensure seamless integration and operations
  • Develop and maintain technical documentation and project plans for key initiatives
What we offer
What we offer
  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Paid time off (PTO) and wellness and healthcare benefits
  • A great compensation package and performance bonus opportunities
  • Tuition reimbursement
  • Fulltime
Read More
Arrow Right

Senior Engineer, Infrastructure

The Sr. Engineer, Infrastrcuture, supports endpoints, cloud infrastructure, and ...
Location
Location
United States of America
Salary
Salary:
Not provided
atlashxm.com Logo
ATLAS
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of system engineering experience supporting enterprise environments
  • Proficiency in endpoint administration using Microsoft Intune and Mosyle across Windows and macOS
  • Strong Entra ID (Azure AD) administration skills, including IAM, conditional access, and RBAC
  • Expertise with Microsoft Windows OS, PowerShell, O365, and SharePoint administration
  • Optimize Zendesk configurations and integrations to improve support workflows, reporting, and user experience
  • Solid understanding of Azure cloud infrastructure, networking, and security implementations
  • Experience with federated identity models (SSO, SAML, OAuth, MFA) and modern authentication frameworks
  • Provide macOS administration and support, managing device configuration, updates, security settings, and troubleshooting for Apple endpoints across the organization
Job Responsibility
Job Responsibility
  • Perform Azure and Entra ID administration, including identity and access management, conditional access policies, RBAC configuration, and enterprise IAM governance
  • Administer and support Microsoft 365, SharePoint, and Azure environments, ensuring secure policies, proper role assignments, and reliable performance across all services
  • Lead Zendesk configuration updates, optimization efforts, and enhancements while partnering with support teams to improve processes, reporting, and user experience
  • Partner with Information Security teams to validate that enterprise security controls, monitoring tools, and compliance requirements are implemented and functioning effectively
  • Install, configure, and maintain enterprise applications, endpoint software, and security tools supporting organizational operations
  • Provide Tier 2/Tier 3 technical support, guiding the helpdesk team through escalations, root-cause analysis, and complex troubleshooting
  • Manage and troubleshoot Azure networking components, including VNets, subnets, NSGs, VPN gateways, private endpoints, and routing, ensuring secure, reliable connectivity across cloud and on-prem environments
  • Contribute to security, privacy, and compliance initiatives, including ISO 27001 operational processes
  • Maintain accurate documentation for systems, configurations, procedures, access controls, and operational runbooks
  • Generate and deliver regular KPI, system health, and operational performance reports
What we offer
What we offer
  • The opportunity to work with a purpose — simplifying global expansion across borders and cultures
  • A diverse and inclusive environment
  • Country-specific benefits
  • Flexible PTO
  • Your birthday off and a day for you to volunteer and give back to the organization of your choice
  • Generous Parental Leave Program
  • Growth and development opportunities with access to a top learning content provider
Read More
Arrow Right

Modern Workplace Engineer

As a Workplace Technology Engineer at PEXA UK you will play a key role in mainta...
Location
Location
United Kingdom , Leeds
Salary
Salary:
40000.00 - 50000.00 GBP / Year
pexa.co.uk Logo
PEXA UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven hands-on experience managing Microsoft 365 and Intune environments at scale
  • Knowledge of Windows Autopilot, Entra ID, Conditional Access, and AVD management
  • Proficient in troubleshooting across endpoint, network, and identity layers
  • Experience managing hybrid AD and Entra ID environments, including GPO and directory sync
  • Working familiarity with third-party integrations and SaaS workplace applications
  • Documentation, problem-solving, and communication skills
Job Responsibility
Job Responsibility
  • Provide second and third line technical support for end-user services and collaboration platforms
  • Assist with incident resolution and troubleshooting across endpoints, identity, and collaboration tools
  • Support device provisioning, configuration, and lifecycle management
  • Assist with routine device compliance tasks
  • Support endpoint security tooling
  • Help administer and support collaboration and productivity platforms
  • Support hardware logistics
  • Contribute to the creation and upkeep of user guides, FAQs, and basic technical documentation
  • Support the configuration and maintenance of Entra ID, Intune, and hybrid Active Directory environments
  • Assist with integrating Microsoft 365 services with third-party SaaS platforms
What we offer
What we offer
  • Tailored personal and professional learning and development programs
  • Holistic wellbeing support
  • Support for creating an ideal work/life blend
  • Fulltime
Read More
Arrow Right

IT Administrator (SecOps)

The IT Administrator (Security Operations Focus) at Quzara is a tactical and ope...
Location
Location
United States
Salary
Salary:
Not provided
quzara.com Logo
Quzara
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 3 years of experience in an IT Administrator or IT Operations role with a focus on secure environments
  • Prior experience supporting a cybersecurity firm, SOC, or FedRAMP-compliant organization is required
  • Expert-level experience with Microsoft 365, Microsoft Intune, Entra ID (Azure AD), and endpoint configuration management
  • Demonstrated understanding of Zero Trust architecture and security operations best practices
  • Hands-on experience with managing and resolving support cases via Microsoft or similar enterprise vendor channels
  • Experience writing and maintaining IT SOPs, patching documentation, and security configuration records
  • Strong troubleshooting skills across Windows, Azure AD, Intune, and basic networking
  • Must be a U.S. Citizen and eligible to support federal contracting clients and systems
Job Responsibility
Job Responsibility
  • Implement and manage Identity & Access Management solutions including Privileged Identity Management (PIM), Conditional Access policies, and Access Reviews across Azure Commercial and Azure Government (GovCloud) tenants
  • Configure and enforce secure Microsoft Intune compliance and configuration profiles for all corporate and development endpoints (Windows, Mac)
  • Execute patch management cycles to meet SLAs for vulnerability remediation across all workstations and servers
  • Maintain application security hygiene within Microsoft Entra ID (Azure AD), including certificate rotation, application lifecycle tracking, and SPN management
  • Own the resolution of IT support tickets, manage vendor support cases (e.g., Microsoft), and minimize downtime across critical teams including SOC, engineering, and compliance
  • Support internal IT audits and compliance evidence collection for FedRAMP, CMMC, and internal security assessments
  • Maintain detailed and up-to-date technical documentation for policies, procedures, and IT workflows
  • Collaborate with security engineers to align desktop, mobile device, and infrastructure configurations with secure baseline requirements
  • Provide after-action support for internal IT incidents, including user access anomalies, patch failures, and identity conflicts
  • Fulltime
Read More
Arrow Right

IT Support Engineer - Identity & Access Management

As a key member of the Technology team, this Technical Support Engineer role pla...
Location
Location
Australia , Brisbane
Salary
Salary:
Not provided
lgt.com Logo
LGT Gruppe Holding AG
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Tertiary Qualification in Information Technology and/or Business or equivalent industry experience is desirable
  • ITIL v3 or 4 certification is desirable
  • Minimum 2-5+ years as a Helpdesk / Technical Support Engineer or similar
  • Experience in managing user access management (UAM) activities and supporting audit and control requirements
  • Experience in a financial services organisation is highly desirable
  • Demonstrable experience in using and supporting Windows and Microsoft Office suite of products
  • Knowledge of Apple iOS devices
  • Good knowledge of email and messaging (Outlook/Exchange/Teams)
  • Knowledge of endpoint management tools, such as Microsoft SCCM and Microsoft Intune
  • Active Directory, GPO, management and troubleshooting
Job Responsibility
Job Responsibility
  • Provide frontline IT support by receiving and handling email, telephone, and walk-up requests from internal and external customers, following agreed procedures
  • Act as the primary contact for Identity & Access topics, with a focus on user lifecycle management, access control, and audit- and control-related activities
  • Take ownership of Identity & Access audit activities, including coordinating and executing periodic access reviews, collecting and maintaining audit evidence, tracking and following up on remediation actions, and ensuring controls are operated and documented in line with internal and regulatory requirements
  • Perform User Access Management (UAM) activities, including processing access requests, role changes, and leaver access removals in line with internal policies and approval workflows
  • Provide IAM support, including user account provisioning, role-based access control, password resets, and troubleshooting authentication and authorisation issues across key business applications and infrastructure services
  • Triages Service Requests and Incidents to appropriate teams, ensuring Identity & Access-related tickets are handled accurately, promptly, and in line with defined SLAs
  • Take full ownership of issues, tasks, and ad-hoc queries, maintaining accurate records and ensuring closure to the satisfaction of the requestor, with particular attention to access-related requests and incidents
  • Prioritise, diagnose, and resolve Incidents according to agreed SLAs and procedures, escalating complex Identity & Access issues where required
  • Fulfil Service Requests by following documented processes and procedures and proactively suggesting improvements to Identity & Access and audit workflows where appropriate
  • Carry out IT workstation deployments, moves, and replacement of desktop accessories when required, ensuring appropriate access is configured and verified as part of the deployment
  • Fulltime
Read More
Arrow Right