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Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
Job Responsibility:
Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Participate in communities with peer delivery roles
Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
Requirements:
3+ years technical support, technical consulting experience, or information technology experience
OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
Operation management experience of MECM or other Client Security or Asset Management products
English: fluent in reading, writing and speaking
Chinese: fluent in reading, writing and speaking
Japanese: basic communication skills in reading, writing and speaking for internal communication
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Nice to have:
Shared mission and culture with the passion and drive to contribute to our customers and society as an engineer
Sense of responsibility, accountability, teamwork, and leadership
Ability to work collaboratively with team members
Growth mindset with dedication to improving one's own technical and communication skills