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Technical Support Engineer Manager

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EdTech Jobs

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Location:
United States , Santa Clara

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

180000.00 - 185000.00 USD / Year
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Job Description:

HackerRank helps leading companies like OpenAI, NVIDIA, and Amazon hire and upskill developers based on skills, not pedigree. Our technical support engineering team is at the core of this mission, ensuring customers hire and upskill developers at scale. As a support manager, you’ll lead an L2 team that tackles complex integrations, resolves challenging issues, and delivers an exceptional customer experience. This role requires a hands-on, battle-tested leader who excels in complex and ambiguous situations, drives accountability, and motivates teams, both within and beyond support, to raise the bar through automation, AI, and operational excellence.

Job Responsibility:

  • Lead and develop a team of Technical Support Engineers based in AMER
  • Partner with Product, Engineering, and GTM to resolve systemic issues and drive automation that improves the customer experience
  • Drive operational improvements to enhance the team's efficiency and organization
  • Lead from the front, jumping into complex issues and escalations as needed
  • Lead and develop a technical support team
  • Partner with cross-functional teams to resolve issues
  • Drive automation for improved customer experiences

Requirements:

  • 4+ years of experience in support leadership
  • 2+ years managing technical support or solutions engineering teams
  • Strong communication skills
  • Comfortable with APIs and developer tools
  • Experience in managing technical support teams

Nice to have:

  • Experience with HR tech, ATS systems, or developer productivity tools
  • Proven success with hands-on implementation of AI or automation in support workflows
  • Background in global or 24x7 support operations
  • Background in HR tech or automation workflows
What we offer:
  • Bonuses
  • Stock options

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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