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Technical Support Engineer - L3 Software

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Technical Support Engineer - L3 Software. This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what’s next for you.

Job Responsibility:

  • Deliver high-quality technical assistance for: Cloud-native network automation solutions, primarily Paragon Automation Suite – including Paragon Planner, Pathfinder, Insights, and Active Assurance
  • On-prem automation products such as NorthStar Planner and NorthStar Controller
  • Secondary support for NMS products such as JUNOS Space Platform and Apps and Security Director Cloud
  • Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and peripheral networking equipment
  • Document and reproduce customer-related networking problems and work closely with product engineering teams for timely resolution
  • Act as a customer advocate—ensuring timely resolution of issues, problem reproduction, escalation, and documentation feedback
  • Develop and contribute to internal knowledge base articles
  • Troubleshoot and debug complex, multi-vendor networks using varied protocols and media
  • Mentor newly hired support engineers and peers in technical domains

Requirements:

  • Working knowledge of network and service management concepts, networking protocols (L2–L7), high availability, Virtualisation, Kubernetes, Docker/Containers, and scripting
  • Hands-on experience with Microservices-based applications and Linux system-level troubleshooting
  • Experience with scripting languages such as Shell, Python, and Ansible
  • Experience in large-scale software deployments, configuration (via config files or scripts), and advanced debugging
  • Extensive understanding of TCP/IP, LAN/WAN, MPLS, QoS, Traffic Engineering, IGP, BGP, MPLS, IS-IS, OSPF, RSVP, LDP, IPv6, and other IP-related protocols
  • Strong design experience and planning capabilities in service provider environments
  • Hands-on experience with Linux servers and network services (e.g., DHCP, SNMP, FTP, TFTP, DNS, NTP)
  • Familiarity with Juniper Paragon Automation SDN Controller or equivalent SDN solutions from other vendors
  • Deep understanding of Container-based Microservice Architectures, Kubernetes, and OpenShift
  • Proven knowledge of Network Automation, including REST APIs, XML, YAML, JINJA, YANG, and Ansible
  • Experience in writing basic scripts using a programming language (preferably Python) for tasks such as log parsing, sending API requests, and automation
  • Strong consultancy, interpersonal, planning, and communication skills
  • A mature “customer-first” attitude and commitment to delivering exceptional customer experiences
  • Effective multitasking and customer management skills
  • 8+ years’ experience in the telecommunications or networking industry
  • Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field

Nice to have:

  • JUNOS skills, with hands-on experience and planning capabilities on MX Series, PTX Series, EX, and ACX Series products
  • Exposure to NMS/EMS systems, FCAPS, SNMP, CLI, Northbound Interfaces, XML/XSLT
  • Knowledge of JUNOS-based devices
  • Industry certifications on Juniper or relevant networking/automation technologies
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
January 05, 2026

Work Type:
On-site work
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