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Technical Support Engineer - L3 Network Management and WAN Automation

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Technical Support Engineer - L3 Network Management and WAN Automation. This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Responsibility:

  • Deliver high-quality technical assistance for: Cloud-native network automation solutions, primarily Paragon Automation Suite – including Paragon Planner, Pathfinder, Insights, and Active Assurance
  • On-prem automation products such as NorthStar Planner and NorthStar Controller
  • Secondary support for NMS products such as JUNOS Space Platform and Apps and Security Director Cloud
  • Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and peripheral networking equipment
  • Document and reproduce customer-related networking problems and work closely with product engineering teams for timely resolution
  • Act as a customer advocate—ensuring timely resolution of issues, problem reproduction, escalation, and documentation feedback
  • Develop and contribute to internal knowledge base articles
  • Troubleshoot and debug complex, multi-vendor networks using varied protocols and media
  • Mentor newly hired support engineers and peers in technical domains

Requirements:

  • Working knowledge of network and service management concepts, networking protocols (L2–L7), high availability, Virtualisation, Kubernetes, Docker/Containers, and scripting
  • Hands-on experience with Microservices-based applications and Linux system-level troubleshooting
  • Experience with scripting languages such as Shell, Python, and Ansible
  • Experience in large-scale software deployments, configuration (via config files or scripts), and advanced debugging
  • Extensive understanding of TCP/IP, LAN/WAN, MPLS, QoS, Traffic Engineering, IGP, BGP, MPLS, IS-IS, OSPF, RSVP, LDP, IPv6, and other IP-related protocols
  • Strong design experience and planning capabilities in service provider environments
  • Hands-on experience with Linux servers and network services (e.g., DHCP, SNMP, FTP, TFTP, DNS, NTP)
  • Familiarity with Juniper Paragon Automation SDN Controller or equivalent SDN solutions from other vendors
  • Deep understanding of Container-based Microservice Architectures, Kubernetes, and OpenShift
  • Proven knowledge of Network Automation, including REST APIs, XML, YAML, JINJA, YANG, and Ansible
  • Experience in writing basic scripts using a programming language (preferably Python) for tasks such as log parsing, sending API requests, and automation
  • Strong consultancy, interpersonal, planning, and communication skills
  • A mature “customer-first” attitude and commitment to delivering exceptional customer experiences
  • Effective multitasking and customer management skills
  • 8+ years’ experience in the telecommunications or networking industry
  • Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field

Nice to have:

  • JUNOS skills, with hands-on experience and planning capabilities on MX Series, PTX Series, EX, and ACX Series products
  • Exposure to NMS/EMS systems, FCAPS, SNMP, CLI, Northbound Interfaces, XML/XSLT
  • Knowledge of JUNOS-based devices
  • Industry certifications on Juniper or relevant networking/automation technologies
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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