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Technical Support Engineer - L3 MIST Wired Assurance

India, Bengaluru · Job Posted June 04, 2026
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Job Responsibility

  • Work in a highly dynamic and technical environment with a relentless focus on delivering a Remarkable Customer experience
  • Demonstrate ownership of customer-reported issues till resolution
  • Lead key customer escalations within team towards resolution and own stakeholder communication on critical / hot escalations
  • Understand Customer’s impact. prioritize, own and effectively communicate between various stakeholders
  • Closely engage with escalations team and Product teams to drive customer reported escalations towards closures
  • Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities
  • Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement

Requirements

  • Strong communication and presentation skills
  • Logical troubleshooting for high-impact network problems
  • Solid understanding of: Networking Architectures & Switching Technologies (xSTP, VRRP, LACP, Dot1x, COS, Multicast)
  • IP Protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)
  • 802.11x standards, POE, Multi chassis architectures
  • Data Center protocols (EVPN, VxLAN, BGP, OSPF)
  • Self-learner mindset with appetite for continuous development
  • Engineering graduates with 5 to 8 years of experience in technical support for enterprise/campus or cloud networks

Nice to have

  • Scripting (Python, Shell)
  • Experience with Cloud Solutions
  • Certifications like JNCIE, CCIE, or cloud/wireless technologies

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

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