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Technical Support Engineer - L3 MIST Wired Assurance

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Technical Support Engineer - L3 MIST Wired Assurance. This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. The candidate is expected to work in a highly dynamic and technical environment with a relentless focus on delivering a Remarkable Customer experience.

Job Responsibility:

  • Demonstrate ownership of customer-reported issues till resolution
  • Lead key customer escalations within team towards resolution and own stakeholder communication on critical / hot escalations
  • Understand Customer’s impact, prioritize, own and effectively communicate between various stakeholders
  • Closely engage with escalations team and Product teams to drive customer reported escalations towards closures
  • Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities
  • Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement

Requirements:

  • Engineering graduates with 5 to 8 years of experience in technical support for enterprise/campus or cloud networks
  • Strong communication and presentation skills
  • Logical troubleshooting for high-impact network problems
  • Solid understanding of Networking Architectures & Switching Technologies (xSTP, VRRP, LACP, Dot1x, COS, Multicast)
  • Solid understanding of IP Protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)
  • Solid understanding of 802.11x standards, POE, Multi chassis architectures
  • Solid understanding of Data Center protocols (EVPN, VxLAN, BGP, OSPF)
  • Self-learner mindset with appetite for continuous development

Nice to have:

  • Scripting (Python, Shell)
  • Experience with Cloud Solutions
  • Certifications like JNCIE, CCIE, or cloud/wireless technologies
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment

Additional Information:

Job Posted:
March 27, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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