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Technical Support Engineer - L3 MIST Wired Assurance. This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. The candidate is expected to work in a highly dynamic and technical environment with a relentless focus on delivering a Remarkable Customer experience.
Job Responsibility:
Demonstrate ownership of customer-reported issues till resolution
Lead key customer escalations within team towards resolution and own stakeholder communication on critical / hot escalations
Understand Customer’s impact, prioritize, own and effectively communicate between various stakeholders
Closely engage with escalations team and Product teams to drive customer reported escalations towards closures
Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities
Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
Requirements:
Engineering graduates with 5 to 8 years of experience in technical support for enterprise/campus or cloud networks
Strong communication and presentation skills
Logical troubleshooting for high-impact network problems