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Technical Support Engineer L2

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Adapty.io

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IT - Administration

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Salary:

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Job Description:

At Adapty, we make it easy for mobile apps to manage in-app purchases and paywalls. We power 12K apps, process 2B in subscriptions every year, and have been growing fast for the last four years. Our mission is simple — help every app unlock its full revenue potential. We are a team of 170+ passionate, product-driven people who love solving big challenges. Backed by top investors like 500 Startups and Surface Ventures, we are building one of mobile’s fastest-growing SaaS companies and aiming for number one worldwide.

Job Responsibility:

  • Supporting customers by handling 2nd line technical inquiries and meeting SLAs during the evening (22:00–07:00 CET) shift
  • Reviewing logs in Kibana and troubleshooting issues using SQL and Postman
  • Conducting initial technical investigations and preparing escalation reports for developers
  • Updating and improving product documentation based on real user feedback
  • Following up on escalated issues to ensure customer satisfaction and resolution
  • Building trusted customer relationships through clear, regular communication

Requirements:

  • At least 1 year’s experience in 2nd line technical support, preferably in B2B
  • Fluent English
  • Confident using Kibana, SQL, and Postman to analyze logs and data

Nice to have:

  • Proactive approach
  • Patient and tolerant
  • Genuinely enjoy helping people
What we offer:
  • English lessons
  • Sports reimbursements
  • Laptop coverage
  • Flexible remote work
  • PTO, public holidays, and sick leave included

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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