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Technical Support Engineer - L2

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Medius

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Location:
Tunisia , Tunis

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Technical Support Engineer, you will work at the intersection of customers, product, and engineering. You will handle advanced technical issues, support integrations and configurations, and actively contribute to product stability and support excellence.

Job Responsibility:

  • Diagnose, analyze, and reproduce issues, providing detailed technical investigations and root cause analysis, across: Web and mobile applications
  • REST APIs and third-party integrations (ERP, accounting tools, SSO, etc.)
  • Data consistency, performance, and synchronization
  • Monitor, track, and follow up on incidents to ensure customer satisfaction
  • Collaborate with Professional Services teams during customer implementations (advanced configuration, data cleanup, etc.)
  • Maintain and enrich internal technical documentation and troubleshooting guides
  • Proactively identify recurring issues and suggest product or process improvements

Requirements:

  • Master’s degree (or higher) in CS, Math, Engineering, or another technical field
  • 3+ years of experience in a Technical Support Engineer, Application Support, or similar role in a SaaS environment
  • Strong understanding of Web technologies and APIs, SQL and data troubleshooting, Application debugging and log analysis
  • Strong analytical and problem-solving skills
  • Comfortable working with technical teams and translating customer issues into actionable insights
  • Excellent communication skills and a customer-focused mindset
  • Fluent in English (written and spoken)
  • Basic-to-intermediate French
What we offer:
  • Great Team
  • Opportunity for Career & Professional Development
  • Collaborative and Meritocratic work culture
  • Supportive Leadership
  • Free snacks

Additional Information:

Job Posted:
February 13, 2026

Work Type:
Hybrid work
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