Technical Support Engineer - L2 Switching Job at Hewlett Packard Enterprise (Bangalore)

Switching-Technical Support Engineer

Solves technical issues across a broad range of technologies (Servers, Storage, ...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science
3+ years of experience supporting/Designing/implementing IP networks
Experience troubleshooting, implementation and support of large IP networks
Advanced English Level
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of: IP Packet flow, OSI layers
Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
IP routing protocols (BGP, OSPF, ISIS, RIP)

Job Responsibility

Solve technical issues across broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
Apply advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues
Take end-to-end ownership and communication (internal and external) of solutions from deployment to end-of-life
Monitor, manage and administer health, capacity & performance of Cloud Services
Architect and develop tailored solutions through various customer contact channels in hybrid environment
Provide incident & problem resolution, and change, performance & capacity management
Work in highly dynamic TAC (Technical Assistance Center) environment with high focus on customer satisfaction
Determine problems quickly and deliver remarkable customer experience
Be customer advocate for timely resolution of problems
Take ownership for problem resolution, problem reproduction and escalation

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Networking Service Delivery Field Support Engineer (L2)

The Networking Service Delivery Field Support Engineer (L2) is a developing engi...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Good communicate skills, both verbal and written
Ability to plan activities and projects well in advance and take into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Bachelor's degree or equivalent in Information Technology or Computing or related
Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.

Job Responsibility

Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

Networking Service Delivery Field Support Engineer (L2)

The Networking Service Delivery Field Support Engineer (L2) is a developing engi...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Good communicate skills, both verbal and written
Ability to plan activities and projects well in advance and take into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Bachelor's degree or equivalent in Information Technology or Computing or related
Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.

Job Responsibility

Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

Networking Service Delivery Field Support Engineer (L2)

The Networking Service Delivery Field Support Engineer (L2) is a developing engi...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Good communicate skills, both verbal and written
Ability to plan activities and projects well in advance and take into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Bachelor's degree or equivalent in Information Technology or Computing or related
Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.

Job Responsibility

Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensure that any software that is part of the solution is installed and configured according to client requirements
Proactively identify problems and errors as they occur and log such incidents in a timely manner with the required level of detail
Liaise with all stakeholders including client IT environments, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution
Investigate second line support calls assigned and identify the root cause of incidents and problems following knowledge articles
Respond to and diagnose all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time
Ensure incidents are updated with progress and resolution details in a timely manner using the required platform
Ensure the efficient and comprehensive resolution of incidents and requests
Apply tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigate problems in systems, processes and services and assist with the implementation of agreed remedies and preventative measures

Fulltime

Senior Technical Support Engineer

As a Technical Support Engineer at Arrcus, you will leverage advanced technical ...

Location

United States

Salary:

75000.00 USD / Year

Arrcus

Expiration Date

Until further notice

Requirements

Bachelor’s IT or Electrical Engineering, or related field degree
Minimum 15+ years of network experience
Minimum 5+ years in Technical Support or TAC roles supporting medium to large-scale IP networks
Proven experience with troubleshooting large Service Provider IP networks running BGP/MPLS/SRv6
Strong problem-solving and troubleshooting skills
adept at handling complex network scenarios
In-depth knowledge of routing and switching protocols and technologies: TCP/IP, BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), VXLAN, EVPN, SRv6, Segment Routing
NetOps experience with tools such as Ansible, Vagrant, network automation scripting
Excellent written and verbal communication skills
Outstanding customer service record

Job Responsibility

Troubleshoot and resolve complex hardware and software issues in customer production environments
Replicate customer network problems in a lab environment for in-depth analysis
Provide technical guidance to customers during network deployment, operation, and incident handling
Manage mission-critical customer issues, act as a liaison between customers and internal engineering/escalation teams
Advocate for customers to ensure timely problem resolution, including detailed issue documentation and escalation
Document and reproduce customer-reported issues, coordinate with engineering fixes as necessary
Develop technical specializations and contribute white papers, KBs, and documentation as needed
Participate in cross-functional projects such as new product launches, support readiness, and process/tool improvements

What we offer

Bonus + Equity
100% covered medical, dental, and vision insurance
Parental leave
401k retirement plan
Employee Assistance programs
Health & wellness programs and resources
Weekly Catered lunches at our San Jose office
Monthly happy hours at our San Jose office

Fulltime

Senior Staff Technical Support Engineer

The Senior Staff Technical Support Engineer (TSE) takes ownership of customer re...

Location

India , Bangalore

Salary:

Not provided

CommScope

Expiration Date

Until further notice

Requirements

8+ years of experience working in the networking space
5+ years of experience working in a TAC
Excellent written and oral communication ability, including formal presentation skills to customers, partners, Ruckus accounts and support teams
Excellent understanding and applied knowledge of TCP/IP, L3 routing, L2 switching, Multicast, firewalls, QOS
Solid understanding and troubleshooting skills with wireless technologies 802.11x, WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS
Expertise of wireless deployments – AP’s, Controllers, Client associations, etc
Excellent understanding of RF transmission and antenna behavior
Technical expertise in troubleshooting and resolving complex Layer 2/3 and/or wireless issues in multi-vendor environments
Experience providing support to direct customers, resellers, and field personnel in resolving company product related issues
Ability to provide technical guidance to other members in the team

Job Responsibility

Provide technical assistance to Ruckus Premium (BullDog) accounts
Interact with our customers to promptly troubleshoot and isolate to root cause and provide a resolution to customer issues
Replicate customer problems in the Support lab
Work closely with Engineering to resolve escalations and bugs
Provide on-going regular updates to sales, internal management and the customer on the progress of assigned cases
Must be available for inclusion in rotating on-call roster
Must have flexibility in work hours to work on customer issues
Document customer and engineering interactions and technical action plans
Provide necessary updates to management and field teams for high profile technical escalations
Assist in development of knowledge articles, troubleshooting guides and internal training

Fulltime

Technical Support Engineer 3

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science
3+ years of experience supporting/Designing/implementing IP networks
Extensive experience in troubleshooting, implementation and support of large IP networks
Support for Juniper’s products (mainly EX/QFX series)
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS, RIP), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN, MPLS engineering, Layer 2 / layer 3 VPN (EVPN), MIST wired
Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc.

Job Responsibility

Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
Typical tasks may include incident & problem resolution, and change, performance & capacity management.

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer 3- Routing

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Excellent Customer handling and communication (verbal and written) skills
Thorough understanding of Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
Multicast protocols [IGMP, IGMP-snooping, PIM]
MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS
Prefer to have understanding/Exposure/Expertise in one or more areas: Advanced Multicast technologies- NG-MVPN, Draft Rosen
Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
Perl/Python/Unix/Expect scripting
Requires B.E. in Electronics/Engineering or Computer Science (or equivalent) with minimum 5 years’ experience in Networking Industry
Following candidates having any of following experience will be preferred and minimum experience criteria may not apply - 2+ years extensive JUNOS experience OR minimum 2+ years’ experience in Troubleshooting Datacentre networks, Enterprise core networks

Job Responsibility

Lead and drive troubleshooting on Customer reported issues
Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile
including their network topology, features, configurations, and service history, which results in faster resolution
Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution
Keep the other support teams trained on the designated CFTS customer network, practices followed
Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers
Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
Mentor newly hired support engineers and peers in technical areas of specialty

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Select Country

Technical Support Engineer - L2 Switching

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?