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Technical Support Engineer - L2 Switching

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

This position is for L2 TAC (Technical Assistance Centre) of HPE Networking for supporting HPE/Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies.

Job Responsibility:

  • Demonstrate ownership of customer reported issues till resolution
  • Understand Customer’s impact, prioritize and communicate effectively between various stakeholders
  • Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities
  • Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement

Requirements:

  • Excellent verbal and written communication, presentation and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Self-learner with appetite for continuous development
  • In-depth knowledge of Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
  • In-depth knowledge of IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)
  • In-depth knowledge of IP routing protocol (BGP, OSPF, RIP)
  • Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus
  • Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • Troubleshooting complex networking in Routing/Switching domain
  • Experience in working with Product Development/Engineering team to resolve customer reported issues
  • Proven track record of implementing automation technologies
  • Network Design and implementation experience in Datacenters would be a plus
  • Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc
  • Preferred Certifications: CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

Nice to have:

  • Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM]
  • Scripting skills like Python, Perl, or Shell (bash, ksh, csh)
  • Network Design and implementation experience in Datacenters
  • Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc
  • Preferred Certifications: CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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