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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Software Development

Technical Support Engineer L2 – Network Management

India, Bengaluru · Job Posted May 30, 2026
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Job Description

Deliver high-quality technical assistance for NMS and SIEM products like JUNOS Space Platform and Apps, Security Analytics (JSA). Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment. Document and reproduce customer related networking problems and work closely with L3 teams for timely resolution. Be a customer advocate for documentation, timely resolution of issues, for problem reproduction and escalation. Work with L3 team to develop product trainings and contribute towards knowledge base articles. Ability to troubleshoot and debug complex, unique networks with mixed media and protocols. Timely completion of training and certification as assigned Ability to mentor newly hired support engineers and peers in technical areas of specialty.

Job Responsibility

  • Deliver high-quality technical assistance for NMS and SIEM products like JUNOS Space Platform and Apps, Security Analytics (JSA)
  • Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment
  • Document and reproduce customer related networking problems and work closely with L3 teams for timely resolution
  • Be a customer advocate for documentation, timely resolution of issues, for problem reproduction and escalation
  • Work with L3 team to develop product trainings and contribute towards knowledge base articles
  • Ability to troubleshoot and debug complex, unique networks with mixed media and protocols
  • Timely completion of training and certification as assigned
  • Ability to mentor newly hired support engineers and peers in technical areas of specialty

Requirements

  • Must have working knowledge of network and service management concepts, networking protocols [L2-L7], high availability, Virtualization and Scripting
  • Must have hands on experience with Linux system level troubleshooting
  • Must be experienced in handling large-scale software applications deployment, configuration [config files and script based] and debugging
  • Extensive background in internetworking, TCP/IP, LAN, WAN and Security technologies required
  • Superior verbal, written communication and customer handling skills
  • Experience with Network Management/Element Management Products (understanding of FCAPS, SNMP) and areas such as CLI, NMS Northbound Interfaces, XML and XSLT is desirable
  • Experience with any Security Information and Event Management (SIEM) product like Arcsight, QRadar, RSA NetWitness Suite, SolarWinds Log & Event Manager, McAfee Enterprise Security Manager etc
  • Hands on experience with deploying and troubleshooting Virtual Machine (VMWare or KVM), and understanding of K8s, dockers and containers
  • Knowledge of ScreenOS and JUNOS based devices a plus
  • Hands on Experience with scripting like Shell, Python, Ansible etc a plus
  • Certification on Juniper products or any relevant certifications are a plus

Nice to have

  • Knowledge of ScreenOS and JUNOS based devices a plus
  • Hands on Experience with scripting like Shell, Python, Ansible etc a plus
  • Certification on Juniper products or any relevant certifications are a plus

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
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