Technical Support engineer - L1

• Provide technical support and troubleshooting assistance to customers via various channels (phone, email, chat, etc.) related to Windows and Linux operating systems
• Diagnose and resolve hardware and software issues on Windows and Linux platforms
• Assist customers with software installations, configurations, and upgrades
• Identify and document customer issues, inquiries, and resolutions in a detailed and accurate manner
• Collaborate with internal teams, including developers and system administrators, to escalate and resolve complex technical problems
• Continuously expand knowledge and expertise in Windows and Linux systems to effectively support customer needs
• Create and maintain technical documentation, knowledge base articles, and FAQs for customer reference
• Provide training and guidance to customers on Windows and Linux best practices and troubleshooting techniques

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Solid experience in providing technical support for Windows and Linux operating systems
• Proficiency in diagnosing and troubleshooting hardware and software issues on Windows and Linux platforms
• Strong knowledge of Windows and Linux operating systems, including installation, configuration, and administration
• Familiarity with networking concepts and protocols
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills to effectively interact with customers and internal teams
• Ability to work in a fast-paced environment and handle multiple priorities effectively

Relevant certifications (such as MCSE, and RHCE) would be a plus

• Competitive Package
• Quarterly Outings
• Medical Insurances and other benefits (as per industry norms)