Technical Support Engineer - Italian Speaking Job at Formlabs GmbH (Budapest)

Technical Support Engineer - Italian speaking

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Location

Hungary , Budapest

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Business-fluent in written and spoken in Italian and English
Can quickly resolve technical issues
STEM degree
Minimum of 2 years of professional experience in technical support
Comfortable and conscientious when speaking on the phone
Exceptional writing skills and make use of proper spelling and grammar

Job Responsibility

Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
Lead remote technical diagnosis and resolution of complex hardware, firmware, and software issues on Formlabs SLA and SLS systems
Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
Manage the full lifecycle of complex technical escalations end-to-end
Collaborate on solving technical issues with our global engineering team
Maintain rigorous case documentation

What we offer

Hybrid work
Catered lunch at the office 3 days per week
Private health insurance with Medicare (Blue package + hospital coverage)
A monthly or quarterly public transportation pass for Budapest
Shares in the company (we're a double unicorn company!)
Free beverages and snacks at the office
All You Can Move sports pass with 9500 HUF monthly allowance
Free 3D prints
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site

New

L2/L3 Technical Support Agent - Italian Speaking

Do you want to change how the world creates? At Formlabs, we’re building the too...

Location

Hungary , Budapest

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Are business-fluent in written and spoken in Italian and English
Can quickly resolve technical issues - don't worry, we will provide you with the technical training you need
Enjoy connecting with people and are a great listener
Are comfortable and conscientious when speaking on the phone
Have exceptional writing skills and make use of proper spelling and grammar

Job Responsibility

Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
Help resellers deliver outstanding service to their customers
Collaborate on solving technical issues with our global engineering team

What we offer

Hybrid work
Catered lunch at the office 3 days per week
Private health insurance with Medicare (Blue package + hospital coverage)
A monthly or quarterly public transportation pass for Budapest
Shares in the company (we're a double unicorn company!)
Free beverages and snacks at the office
All You Can Move sports pass with 9500 HUF monthly allowance
Free 3D prints
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site

Fulltime

Technical Support Engineer Manager

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Romania , Bucharest

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience
1+ year(s) of experience of managing people
English Language: confident in reading, writing and speaking OR Fluent in German, French, Italian and confident in reading, writing and speaking English
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Job Responsibility

People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people
Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks
Readiness: You ensure your team has the technical skills required to provide a great customer experience
Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools
Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience

Fulltime

Azure Monitoring Technical Support Engineer

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Romania , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
System Administration, Configuration of Windows and Linux Operating systems
Windows and Linux Event Logs, Syslogs
Windows and Linux Performance analysis using built in performance counters
Windows and Linux Patch and Security Update Management
Network connectivity for both private and public networks
Conceptual knowledge of Windows Active Directory, Security, and Access Control
Automating Operating System tasks through the use of Powershell, Python, or similar scripting language
English Language: confident in reading, writing and speaking. OR Fluent in German, French, Italian and confident in reading, writing and speaking English.

Job Responsibility

You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Fulltime

Windows Directory Services Technical Support Engineer

Support Engineers (SE) serve as frontline technical resources for Microsoft cust...

Location

Egypt , Cairo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
OR 3+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
Strong customer service, min 2 years, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
Proven experience on Windows System Administration/Configuration, with focus on: Active Directory, Certificates & PKI , Enterprise State Roaming, FRS and DFSR, Group Policy, Security & Authentication, Slow Logon, User Profiles
Proven experience in creating support documentation and sharing knowledge with others through training delivery and mentoring
Ability to work in shifts and cover 24 x 7 support based on a rotation scheme with your peers
English Language: confident in reading, writing and speaking. OR Fluent in German, French, Italian and confident in reading, writing and speaking English
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Job Responsibility

Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
Lead or participate in building communities with peer delivery roles
may be workload or specialty specific

Fulltime

Senior Technical Support Engineer

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Egypt , Cairo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Candidate must have working experience and advanced knowledge in configuring, administrating and troubleshooting of Microsoft® Windows Products including, Windows Server 2008/R2/Windows 7, Windows Server 2012/R2/Win8/Win8.1, Windows 10/Server 2016/Server 2019
Industry experience in deploying, configuring, administrating and troubleshooting Windows Operating Systems
Troubleshooting tools and log review
Knowledge of Datacenter technologies (Administration of Operating Systems, Virtualization, Storage, Backup, Failover Clustering, Update Services)
Experience with any of the following technologies: Microsoft Deployment Toolkit
Installing and troubleshooting Windows Update and WSUS
Windows Activation and Licensing
Bitlocker Administration and Management
Windows Installation and Setup Issues (In Place Upgrade)
Devices and Driver Installation issues on Windows

Job Responsibility

You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Fulltime

Windows Directory Services Technical Support Engineer

Serve as frontline technical resources for Microsoft customers and partners via ...

Location

Romania , Bucharest

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
OR 3+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
Strong customer service, min 2 years, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
Proven experience on Windows System Administration/Configuration, with focus on: Active Directory, Certificates & PKI , Enterprise State Roaming, FRS and DFSR, Group Policy, Security & Authentication, Slow Logon, User Profiles
Proven experience in creating support documentation and sharing knowledge with others through training delivery and mentoring
Ability to work in shifts and cover 24 x 7 support based on a rotation scheme with your peers
English Language: confident in reading, writing and speaking. OR Fluent in German, French, Italian and confident in reading, writing and speaking English
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role

Job Responsibility

Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
Lead or participate in building communities with peer delivery roles
may be workload or specialty specific

Fulltime

Senior Technical Support Engineer

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Romania , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Hands on working experience in Technical consulting, or information technology
Windows System Administration/Configuration, including a good basic understanding of: Hyper-V management and VM deployment Clustering Resilient Storage technology (clustering, storage spaces direct)
Windows backup and VSS Performance/Resource Monitor Event Logs & Auditing Azure Local Experience in one or more of these areas strongly preferred: Registry User Accounts & Access Control Networking (TCP/IP) Storage Networking (RDMA, DCB and PFC, TOR switch) experience
Windows Update management Kerberos and delegation Azure Portal User Experience Automated installation of Windows Server management tools Windows Admin Center Active Directory topology and management Network Tracing and analysis Network Virtualization (Hyper-V, SDN)
Troubleshooting performance issues using PerfMon and other tools
English Language: confident in reading, writing and speaking. OR Fluent in German, French, Italian and confident in reading, writing, and speaking is preferred

Job Responsibility

Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

Fulltime

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Technical Support Engineer - Italian Speaking

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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