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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Technical Support Engineer - Intune

Japan, Tokyo · Job Posted March 05, 2026
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Job Description

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility

  • Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Requirements

  • 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
  • English Language: Fluent in reading, writing and speaking
  • Japanese Language: Fluent in reading, writing and speaking

Nice to have

Chinese Language: Fluent in reading, writing and speaking

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