Technical Support Engineer - Intune

• Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

• Candidate must have hands on working experience in technical support, technical consulting experience, or information technology experience
• Candidate must have worked in global customer service environment resolving complex technical issues
• Must have worked on sys-admin, active directory, etc.
• SCCM- Config Manager experience/Cloud experience will be a plus
• English Language: fluent in reading, writing and speaking
• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role

Knowledge of additional language i.e. French, German, Italian and Spanish would be an added advantage