Technical Support Engineer - Infrastructure Implementation and Support Job at ClearTrail (Indore)

Senior IT Support and Infrastructure Engineer

The Senior IT Support and Infrastructure Engineer will comprehensively assess ou...

Location

United Kingdom , Norwich or Cambridge

Salary:

37000.00 - 45000.00 GBP / Year

MTM Pet Care (LECVNG)

Expiration Date

Until further notice

Requirements

Minimum 4–5 years’ experience in a senior infrastructure or IT support role
Strong hands-on experience with Microsoft environments: Windows Server, Active Directory, Office 365
Experience managing Azure AD and hybrid identity environments
Proven ability to take ownership of infrastructure issues and implement effective solutions
Deep understanding of TCP/IP, DNS, DHCP, VLANs, routing, and troubleshooting tools
Advanced knowledge of Active Directory, Group Policy, and Office 365 administration
Hands-on experience with Azure AD, AAD Connect, conditional access, and Intune/Defender for Endpoint
Strong FortiGate firewall configuration and support skills (including VPN and segmentation)
Excellent diagnostic and problem-solving abilities across systems and networks
Clear communication skills, both written and verbal, across technical and non-technical teams

Job Responsibility

Take ownership of diagnosing and resolving issues with existing LAN and WAN infrastructure
Improve performance, security, and manageability across switching, routing, VLANs, DHCP, and DNS
Support physical cabling and server room reorganisation in preparation for infrastructure migration to Norwich
Ensure reliable and consistent network access across all organisational sites
Manage and monitor the Hyper-V environment, including provisioning, performance tuning, and troubleshooting
Assist in migration of services from legacy infrastructure to modern Hyper-V platforms
Maintain strong operational standards for patching, backups, and capacity management
Maintain and improve on-premises Active Directory and Group Policy structure
Assist with planning and implementation of a clean domain rebuild using industry best practices
Support Azure AD hybrid identity infrastructure, including AAD Connect, SSO, and conditional access

Fulltime

Lead Infrastructure Engineer for Mainframe zVM/zLinux Engineering and Support

Location

India , Hyderabad

Salary:

Not provided

Wells Fargo

Expiration Date

June 21, 2026

Requirements

5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of hands-on experience in Mainframe technologies, including z/VM and z/Linux installation, upgrades, patching, vulnerability remediation, production support, troubleshooting, server builds, Velocity tooling, change and incident/problem management, and creation/maintenance of operational playbooks and documentation. Proven ability to coordinate effectively with internal teams and external product vendors.
Experience and exposure to pSeries server hardware and firmware engineering and support, with AIX and RHEL operating systems, along with shell and Python scripting.
Exposure to and/or hands-on experience with GenAI and other industry best practices to modernize Mainframe compute platforms.
Flexibility to work morning or afternoon shifts (IST), as required.
Strong communication and coordination skills to work with global partners, business application teams, and vendors.
Willingness to participate in on-call support rotations.
Strong adaptability and learning mindset to adopt and implement emerging industry technologies, including AI.

Job Responsibility

Lead complex initiatives to develop infrastructure to provide solutions for business applications
Participate in various projects intended to continually improve or upgrade the infrastructure
Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals
Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors
Design, code, test, debug and document programs using Agile development practices
Make decisions in technical designs, implementation plans and identify project risks and resource requirements
Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
Recommend courses of action to maintain cost effectiveness and achieve results
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Fulltime

IT Support Engineer / Sr. Support Engineer

At Spectro Cloud, we are in search of a talented individual to join our IT team ...

Location

India , Bengaluru

Salary:

Not provided

Spectro Cloud

Expiration Date

Until further notice

Requirements

10 years minimum experience in an IT Support role with a proven track record in growing a department
Crucial experience supporting international teams and providing support to employees across the US, UK, and EU time zones
Excellent verbal and written communication skills to partner with cross-functional teams solving hard problems and completing complex deliverables with quality
Excellent analytical and research skills necessary to understand and interpret request and project security-related risk, technical requirements, and industry standards
Direct experience supporting Okta, Google Workspace, JAMF, Slack, AI Tools (ChatGPT, Cursor, etc.) Jira, Confluence, and Zoom

Job Responsibility

Ensure an exceptional employee experience through clear communication and timely response to employee requests
Support company SaaS portfolio through best practice implementation, end user training, and license management to ensure reliable, cost-effective services and tools
Participate in team training, mentoring, and skill sharing in a high-performing IT department to ensure the team has the necessary skills to support a growing, dynamic environment
Maintain core IT infrastructure to support onboarding, offboarding, and employee lifecycle through Okta, Google Workspace, JAMF, Intune, and Atlassian tools
Experience in an IT support team balancing workload, meeting SLAs, and tracking performance metrics

It Network Service And Support Engineer – Fixed Contract 2 Years (With German)

We are the home for all techies – or anyone who feels comfortable in the tech wo...

Location

Bulgaria , Sofia

Salary:

Not provided

REWE digital

Expiration Date

Until further notice

Requirements

You have at least 4+ year hands on with routers, switches, access points, and other network devices
Ability to analyse and troubleshoot network issues
Capable to use at daily tools such as Ping and Traceroute
Understanding of network topologies, protocols (e.g. TCP/IP, DNS, DHCP), and IP addressing
Can convey technical information in a clear and understandable manner
Able to communicate effectively with end users and other IT teams
Ability to work independently
Very good English and German language skills

Job Responsibility

You strengthen our team with your experience in the successful delivery of IT services
Provide configuration and operation of complex networks (WAN, LAN, WLAN, BLE) using active components from the manufacturer Aruba / HPE
Deliver remote and telephone support to our colleagues and on-site service providers, analyse issues, and further develop our infrastructures
Improve the service quality of the product by identifying structural problems, implementing sustainable optimizations to reduce the incident volume
Ensure reliable product operation by creating application documentation, conducting quality reviews of the solution knowledge base, and preparing reports
You actively contribute by aligning technical requirements and business processes in close cooperation with the Product Owner and retail partners of the REWE Group
On-call duties applicable

What we offer

Personal educational budget
Regular technical training
Foreign language classes
International training Library (physical books and online materials)
25 days paid vacation
Social package (additional health and life insurance, money for transport, sports and other activities)
Flexible working time
Hackathons
Recreation area, table tennis, football, PS, billiard, chess
Cozy office building next to a park

Fulltime

It Infrastructure And Support Analyst

Our digital solutions team is more than a traditional IT organization. We are a ...

Location

United States , Arden Hills

Salary:

74000.00 - 99000.00 USD / Year

Staples Promotional Products

Expiration Date

Until further notice

Requirements

Hands-on experience supporting network infrastructure, devices, and end-user systems
Experience installing, configuring, and maintaining hardware, software, and network components
Ability to troubleshoot and resolve PC/Mac and connectivity-related issues
Experience supporting site-based implementations and providing post-deployment support
Exposure to working with network/Wi-Fi vendors and supporting infrastructure updates
Ability to manage multiple priorities and work independently with general guidance
Strong customer service mindset with effective communication and collaboration skills
Flexibility to support after-hours work, on-call rotation, and periodic travel
Ability to lift and move IT equipment and maintain reliable transportation
Experience with device imaging and deployment tools (e.g., SCCM, JAMF)

Job Responsibility

Provide daily technical support to on-site (distribution/warehouse) and remote associates, including troubleshooting hardware, software, network, and mobile device issues
Respond to and resolve incidents and service requests in accordance with established service levels using tools such as ServiceNow
Image and deploy desktops and laptops using enterprise tools (e.g., SCCM, JAMF), including installation of approved software
Perform PC and device refresh activities, including setup, migration, and post-deployment support
Configure and support peripherals and network-connected devices, including printers and multifunction devices
Support wired and wireless network environments, including basic troubleshooting and coordination with network engineering teams
Assist with installation and configuration of network infrastructure, including switches, routers, and wireless access points
Partner with third-party vendors for equipment installation, maintenance, quoting, and project execution
Participate in infrastructure and site-based projects, including remote project support across multiple locations
Managing asset inventory and spare equipment pools

What we offer

Inclusive culture with associate-led Business Resource Groups
22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more
Competitive base salary + bonus on eligible positions
Daycare, cafeteria, fitness center, and coffee shop at our HQ

Fulltime

Senior Technical Support Engineer

The Senior Technical Support Engineer at NTT DATA is responsible for ensuring cu...

Location

Kenya , Nairobi

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Degree in Information Technology, Information Systems, Computer Sciences, Telecommunication, or a related discipline
Advanced certification in Cisco, Microsoft Applications, Security, and Voice Solutions
Practical experience with large enterprise solutions such as SD‑WAN, MPLS, Network Security, Cisco, VC, and VOIP
3–4 years of experience in the IT industry, specifically in network infrastructure support and maintenance
Customer service skills and training with strong oral and written communication abilities
Excellent organizational skills

Job Responsibility

Proactively communicate any service related issues with partner clients
Ensure proactive service monitoring of all client services and identify upsell or cross sell opportunities to improve client experience
Resolve service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
Manage, escalate, and drive satisfactory resolution of customers’ technical support, service, and infrastructure issues related to Internet Solutions services and technology
Identify, assess, and communicate clients’ needs to enhance satisfaction levels
Ensure 95% resolution of all customer issues for all SRs, with acknowledgment within 15 minutes
Ensure 90% of all incidents reported by customers are resolved within 3 hours and proactively managed
Provide day to day reports, identify risks for allocated clients, and assist other departments in resolving customer issues to support retention
Recommend potential services by collecting customer information and analyzing customer needs
Identify sales opportunities and upsell or cross sell IS products by proactively scoping technical solutions that address customer requirements and optimize value

Fulltime

Technical Support Engineer (Cortex XDR)

We are looking for a highly motivated and customer-focused professional. As part...

Location

Israel , Tel Aviv

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Strong experience with Windows OS, Linux OS and macOS based applications (Installation, troubleshooting, Debugging)
Experience understanding malware, exploits, operating system structure, and behavior
Experience with Android OS based applications (Installation, troubleshooting, Debugging)
Strong experience with MS environment (SCCM, GPO, AD, MSSQL, IIS)
Experience with EndPoint security software is a plus (Antivirus, DLP, IPS, NAC)
Knowledge of SIEM, vulnerability management tools
Understand complex, unique network environments with mixed applications and protocols, Knowledge of Cloud infrastructure
Knowledge of VDI (VMWare Horizon, Citrix XenApp, and XenDesktop)
Experience with strong communication and customer service skills
4+ years of relevant experience with strong communication and customer service skills

Job Responsibility

Respond to customer-reported issues in adherence to established Service Level Agreements
Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions
Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s), characterizing and implementing the fix
Provide timely feedback on the development process on customer-reported product problems
Document actions to effectively communicate information internally and to customers
Facilitate root cause investigations and manage the implementation of corrective and preventative measures

Fulltime

Systems and Infrastructure Engineer

This position leverages expertise in system administration to maintain systems c...

Location

United States , Tucker

Salary:

70880.00 - 173900.00 USD / Year

Georgia System Operations

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Systems, Software Engineering, Electrical or Computer Engineering
Level I: 0 to 24 months work experience in system administration, cyber security or related
Level II: 2+ years work experience as stated
Level III: 4+ years work experience as stated
Level IV: 6+ years work experience as stated
Level V: 8+ years work experience as stated
or equivalent education and experience as per level
Must be able to pass NERC CIP PRA screening

Job Responsibility

Maintain systems critical to GSOC's system operations function
Perform system administration of Operational Technology systems (installation, patching, backup/recovery, performance monitoring, cyber security hardening)
Maintain awareness of NERC Reliability and CIP standards
Implement and manage infrastructure tools for system configuration consistency
Develop processes and documentation for systems management
Participate in Change Management Program
Collect evidence for NERC CIP compliance
Coordinate with Control Center, EMS, Security, Networking, Enterprise IT teams
Coordinate with GTC and OPC operations
Participate in on-call 24x7 support rotation

What we offer

Comprehensive medical, dental, and vision coverage
Strong retirement program
Career development
Flexible work schedules
Wellness focus
Supportive community membership

Fulltime

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Technical Support Engineer - Infrastructure Implementation and Support

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