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PagerDuty Logo PagerDuty · IT - Administration

Technical Support Engineer II

United States, San Francisco Employment contract 114000.00 - 191000.00 USD / Year · Job Posted November 28, 2025
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Job Description

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. PagerDuty prides itself on providing remarkable, award-winning support to its customer base, emphasizing debugging and resolving customer issues, driving efficiency, and improving experience. The company operates on a hybrid workplace model, encouraging personal connections and collaboration.

Job Responsibility

  • Provide excellent customer service and product support to PagerDuty customers
  • Identify and resolve customer issues, taking escalations from Frontline Technical Support
  • Successfully debug and resolve customer email and screenshare requests through the use of varied ticketing, content and task management tools
  • Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
  • Write custom scripts, code samples and integration guides for customer use
  • Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base

Requirements

  • 2-3 years previous experience in Support Engineering or Technical Support for a highly technical product or application
  • Excellent written and oral communication skills
  • An excellent work ethic and attention to detail
  • Experience writing code in JavaScript, Python, Ruby, Go, or other popular programming languages
  • Know your way around Unix systems and command line tools
  • Willingness to work specific hours to provide SLA time-based coverage to our customers
  • The ability to write about technical subjects clearly and in an engaging style

Nice to have

  • Experience contributing to support tooling, documentation, or process improvement initiatives
  • Experience with RDBMS such as MySQL and PostgreSQL
  • Experience with monitoring systems and other tools that PagerDuty integrates with
  • Experience troubleshooting containerized or IaC environments (e.g., Terraform, Kubernetes)

What we offer

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • Employee Stock Purchase Program
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave
  • Paid volunteer time off
  • Company-wide hack weeks
  • Mental wellness programs
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