Technical Support Engineer II, PagerDuty

PagerDuty

Location:
United States, San Francisco

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

114000.00 - 191000.00 USD / Year

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Job Description:

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. PagerDuty prides itself on providing remarkable, award-winning support to its customer base, emphasizing debugging and resolving customer issues, driving efficiency, and improving experience. The company operates on a hybrid workplace model, encouraging personal connections and collaboration.

Job Responsibility:

Provide excellent customer service and product support to PagerDuty customers
Identify and resolve customer issues, taking escalations from Frontline Technical Support
Successfully debug and resolve customer email and screenshare requests through the use of varied ticketing, content and task management tools
Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
Write custom scripts, code samples and integration guides for customer use
Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base

Requirements:

2-3 years previous experience in Support Engineering or Technical Support for a highly technical product or application
Excellent written and oral communication skills
An excellent work ethic and attention to detail
Experience writing code in JavaScript, Python, Ruby, Go, or other popular programming languages
Know your way around Unix systems and command line tools
Willingness to work specific hours to provide SLA time-based coverage to our customers
The ability to write about technical subjects clearly and in an engaging style

Nice to have:

Experience contributing to support tooling, documentation, or process improvement initiatives
Experience with RDBMS such as MySQL and PostgreSQL
Experience with monitoring systems and other tools that PagerDuty integrates with
Experience troubleshooting containerized or IaC environments (e.g., Terraform, Kubernetes)

What we offer:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
Employee Stock Purchase Program
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave
Paid volunteer time off
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
November 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Engineer II