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Technical Support Engineer II

Axon

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Location:
United States , Scottsdale

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Axon is seeking a high-energy, experienced Software Support Engineer with expertise in cloud solutions. This individual will play an instrumental role in supporting critical escalated issues and customer requests. We need a self-starter who excels in a high-paced, evangelistic startup environment, focusing on law enforcement, thriving on resolving software issues, and building strong customer relationships.

Job Responsibility:

  • Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
  • Provide front line support to Axon Records customers while logging detailed notes on each customer interaction
  • Collaborate with customers to determine the urgency of tickets/requests and identify their priority across engineering teams
  • Research, troubleshoot, diagnose customer issues and requests across all Axon RMS (Records, Standards, Auto-tagging) systems
  • Follow up with clients to ensure their systems are fully functional after troubleshooting
  • Log & provide detailed notes on each customer interaction
  • Develop knowledge base articles on top issues
  • Participate in an on-call rotation for outage escalations or escalations as needed
  • Provide back-up support to other Axon Support teams and colleagues
  • Onsite customer engagement during program launches

Requirements:

  • 3+ years of support experience for cloud-based products
  • Track record of completing goals and driving initiatives to completion
  • Experience working within the Law Enforcement/Public Safety space
  • Forward Thinking and Task Driven
  • Experience solving complex technical problems and leading support related projects
  • Strong communication skills and the ability to communicate to both technical and non-technical customers/colleagues
  • Experience working with applications like JSON schemas, GitHub, python, VS Code, Azure Data Studio, SSMS
  • Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving outcomes
  • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
What we offer:
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices

Additional Information:

Job Posted:
December 23, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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