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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Technical Support Engineer - Identity

Romania, Bucharest · Job Posted January 29, 2026
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Job Description

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Job Responsibility

  • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
  • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Requirements

  • A good understanding of two or more of the following technologies: Azure Fundamentals (Cloud Concepts, Azure Networking – E.g. Creating subnets, Azure Compute – E.g. creating / provisioning Azure Virtual Machines)
  • Azure Resource Management: Subscriptions / Licenses, Role Based Access Control, User / Administrator Roles
  • Azure Active Directory Fundamentals (eg: User, Group, Domain Management)
  • Azure Active Directory Collaboration Solutions (B2B, B2C)
  • Managed Identity (Password Hash Sync / Pass Through Authentication) vs Federated Identity
  • Hybrid Identity Solutions
  • Windows Active Directory Services (including ADDS, Auth Protocols, FSMO Roles, Replications, Group Policies, User Profiles, etc.)
  • Windows Networking (TCP/IP Fundamentals, DNS Zones, DHCP, etc)
  • Office 365 Management

Nice to have

  • Competencies and experience with some of the below technologies: AAD Connect / DirSync / MIM / FIM
  • Active Directory Federation Services (or any other 3rd party federation)
  • Privileged Identity Management
  • Provisioning to SaaS Applications
  • PowerShell scripting and commands
  • Tools (Network trace – netmon /wireshark, Fiddler)
  • Experience on Additional Technologies (good to have): Microsoft Windows Servers and Client Operating Systems
  • Exchange Server
  • SQL
  • Graph API
  • Modern Auth Protocols (SAML, oAUTH etc.)
  • Seamless Single Sign On
  • ADAL/MSAL libraries
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