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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Technical Support Engineer Graduate

Turkey, Istanbul or Ankara · Job Posted October 08, 2025
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Job Description

Technical Support Engineer Graduate role at Hewlett Packard Enterprise providing remote technical support, consultancy, post-sales, and service delivery. The position involves solving various business systems and applications problems for customers on complex systems as part of the Graduate Program in Global Support Remote.

Job Responsibility

  • Troubleshoot and resolve technical issues (hardware and software) for internal and external enterprise customers
  • Answer questions about product features, specifications, and repairs
  • Provide solutions to customer problems via phone and online support
  • Document case summaries and resolutions clearly in the Knowledge Management System (KMS)
  • Assist customers proactively to prevent future issues
  • Represent the company at customer sites, industry events, and meetings
  • Collaborate with team members to meet service level agreements (SLAs)
  • Support the Sales team as needed

Requirements

  • Completed Bachelor's/Master's degree in 2025 with a focus in Computer Engineering, Electrical and/or Electronics Engineering, Software Engineering, Informatics or any IT related degree
  • Up to 12 months of relevant experience
  • Strong verbal and written communication skills in English and Turkish
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Advanced proficiency with case management databases and tools
  • Superior stakeholder management skills

Nice to have

  • Linux and Vmware experience
  • Server and storage architecture experience
  • Experience as an active leader on campus who strives to make a positive impact on the world
  • Comfort with working in a hybrid (virtual and face-to-face) environment
  • Exceptional communication and presentation skills and the ability to ask smart questions

What we offer

  • Initial extensive onboarding
  • Ongoing learning and development throughout the duration of the program
  • Mentorship by senior team members
  • Competitive salary and great benefits
  • Great work-life balance including hybrid working and Wellness Fridays initiative
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
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