Technical Support Engineer Graduate Job at Hewlett Packard Enterprise (Istanbul or Ankara)

First Line Technical Support Engineer

Joining this technically strong, fun and dynamic team, you will be dealing with ...

Location

United Kingdom , Chertsey

Salary:

21000.00 - 30000.00 GBP / Year

Krome Technologies Ltd

Expiration Date

Until further notice

Requirements

1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT
Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc
Some experience using a Ticketing system / working to SLA’s will be advantageous
Great communication skills (in person and via telephone) - excellent written and spoken English is essential
Personable, with the ability to build rapport with multiple teams of IT technicians
The candidate will be required to integrate within both the Krome technical team and client IT departments
The successful candidate will be a punctual and thorough worker, with astute attention to detail
Any IT qualifications will be an advantage but not essential
Valid UK driving licence is essential

Job Responsibility

Dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters
Working to meet customer expectations and satisfaction
Working independently to solve a variety of technical challenges
May involve secondments to client sites
Covering 24x7 helpdesk shift patterns

What we offer

£4k Shift Allowance
4% Employer Pension Contribution
Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
Employee Assistance Programme
Private Medical Insurance (applicable after 5 years’ service)
Learning and Development Programme, aimed to support Career Progression
Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
Long Service Recognition Awards for 5, 10, 15 years+
Complimentary Breakfast Available (8am – 9am Mon to Fri)
Complimentary Tea/Coffee and Fresh Fruit Available All-day

Fulltime

Technical Remote Engineer Graduate

Technical Remote Engineer Graduate role providing remote service and support to ...

Location

Tunisia , Ariana

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School: completion of post-primary level education prior to University study
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting
Engage team members for support as required to ensure internal or external business and end user SLA demands are met
Partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Technical Remote Engineer Graduate

Customer Solution Centers provide remote service including customer access, pre-...

Location

Tunisia , Ariana

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School: completion of post-primary level education prior to University study
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting
Engage team members for support as required to ensure internal or external business and end user SLA demands are met
Partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Technical Remote Engineer Graduate

Technical Remote Engineer Graduate role at Hewlett Packard Enterprise providing ...

Location

Tunisia , Ariana

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School: completion of post-primary level education prior to University study (e.g., H.S. diploma, 'A' levels (U.K), Baccalaureate (France), etc.)
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Engage team members for support as required to ensure internal or external business and end user SLA demands are met
Begin to partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Technical Support Graduate with Romanian and English

We are looking for a Technical Support Graduate with Romanian and English to joi...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Graduated in the last year from a Bachelor/Master program
Very good command of English
Excellent language skills in Romanian
Great communication skills and a social and customer oriented nature
Problem solving qualities
Friendly and positive attitude in the work environment
Self motivated and not afraid of a challenge
Analytical and problem-solving skills
Eager to learn and develop in the technological space

Job Responsibility

Manage customer cases to a satisfactory resolution
Research for a solution through remote diagnosis, documentation and/or knowledge databases within agreed timeframes
Qualification of hardware cases involves diagnosis and/or recommendation of part for the field engineer, and/or direct shipment to the customer
Timely elevation and/or escalation when the case is complex
Timely responding to customers via phone/mail/web
Logging cases, providing information & troubleshooting to solve customer problem according company KPIs for the business
Managing customer expectations by taking into consideration the entitlement and identifying customer problems
Keeping customer informed, setting and following commitments, keeping precise case documentation and case ownership
Participating in projects for process or quality improvements
Managing multiple tasks or cases simultaneously with minimal supervision

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime