Technical Support Engineer Graduate, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Turkey, Istanbul or Ankara

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Technical Support Engineer Graduate role at Hewlett Packard Enterprise providing remote technical support, consultancy, post-sales, and service delivery. The position involves solving various business systems and applications problems for customers on complex systems as part of the Graduate Program in Global Support Remote.

Job Responsibility:

Troubleshoot and resolve technical issues (hardware and software) for internal and external enterprise customers
Answer questions about product features, specifications, and repairs
Provide solutions to customer problems via phone and online support
Document case summaries and resolutions clearly in the Knowledge Management System (KMS)
Assist customers proactively to prevent future issues
Represent the company at customer sites, industry events, and meetings
Collaborate with team members to meet service level agreements (SLAs)
Support the Sales team as needed

Requirements:

Completed Bachelor's/Master's degree in 2025 with a focus in Computer Engineering, Electrical and/or Electronics Engineering, Software Engineering, Informatics or any IT related degree
Up to 12 months of relevant experience
Strong verbal and written communication skills in English and Turkish
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior stakeholder management skills

Nice to have:

Linux and Vmware experience
Server and storage architecture experience
Experience as an active leader on campus who strives to make a positive impact on the world
Comfort with working in a hybrid (virtual and face-to-face) environment
Exceptional communication and presentation skills and the ability to ask smart questions

What we offer:

Initial extensive onboarding
Ongoing learning and development throughout the duration of the program
Mentorship by senior team members
Competitive salary and great benefits
Great work-life balance including hybrid working and Wellness Fridays initiative
Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Additional Information:

Job Posted:
October 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Support Engineer Graduate