CrawlJobs Logo

Technical Support Engineer - French speaking

formlabs.com Logo

Formlabs GmbH

Location Icon

Location:
Hungary , Budapest

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We're looking for a talented and multilingual Technical Support Engineer to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your French and English, we want to hear from you!

Job Responsibility:

  • Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
  • Lead remote technical diagnosis and resolution of complex hardware, firmware, and software issues on Formlabs SLA and SLS systems
  • Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
  • Manage the full lifecycle of complex technical escalations end-to-end
  • Collaborate on solving technical issues with our global engineering team
  • Maintain rigorous case documentation

Requirements:

  • Business-fluent in written and spoken in French and English
  • Can quickly resolve technical issues
  • STEM degree
  • Minimum of 2 years of professional experience in technical support
  • Comfortable and conscientious when speaking on the phone
  • Exceptional writing skills and make use of proper spelling and grammar

Nice to have:

  • Hands-on experience or passion for 3D printing and emerging technologies
  • Experience in a fast-growing startup environment
  • Master's degree in an engineering discipline
  • Familiarity with CAD, slicing software, or build preparation tools
  • Additional European language fluency
What we offer:
  • Hybrid work
  • Catered lunch at the office 3 days per week
  • Private health insurance with Medicare (Blue package + hospital coverage)
  • A monthly or quarterly public transportation pass for Budapest
  • Shares in the company (we're a double unicorn company!)
  • Free beverages and snacks at the office
  • All You Can Move sports pass with 9500 HUF monthly allowance
  • Free 3D prints
  • An inclusive, dog-friendly office with diverse and inspiring colleagues
  • Development opportunities both in-house and off-site
  • Fun team events

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Formlabs GmbH - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Support Engineer - French speaking

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
dashlane.com Logo
Dashlane
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
  • Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
  • Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
  • Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
  • You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
  • You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
  • Experience working and interacting with technical teams like developers/engineers and QA
  • Experience working with customer support platforms such as Zendesk, Salesforce, etc
  • Experience working with a Sales and/or Customer Success team
  • Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions
Job Responsibility
Job Responsibility
  • Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
  • When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
  • Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
  • Comply with and suggest improvements for ticket categorization and issue identification guidelines
  • Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
  • Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
  • Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
  • Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
  • Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
  • Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices
What we offer
What we offer
  • Flex Benefits - allocate a monthly amount to a pool of benefits
  • Health insurance covered by Dashlane
  • 5 extra vacation days each year, plus your birthday off
  • Company wide well-being days (one per quarter)
  • Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
  • Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
  • Access mental health services through Spring Health, available for you and your family members
  • Team building & social events - weekly lunch in the office and monthly happy hour
  • Fulltime
Read More
Arrow Right

French Speaking Technical Business Analyst

Technical Business Analyst roles exist in teams across the business at Acturis. ...
Location
Location
Salary
Salary:
Not provided
acturis.com Logo
Acturis Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent or Proficient in French
  • At least a 2.1 in a technical subject – Maths, Physics, Engineering
  • Strong A-levels (at least A in Maths)
  • A track record of delivering on projects and an ability to carry tasks through to completion
  • An ability to work in teams and learn quickly
  • Demonstrated an interest in and experience of using IT and software
  • Confident and eager to take responsibility
Job Responsibility
Job Responsibility
  • Work in one of five teams focused on core Acturis System development and implementation, web solution development for customers or insurance product implementations
  • Help our French clients understand the options and possibilities for how they can use the highly configurable and complex Acturis System
  • Design and implement top quality new software solutions
  • Solve challenging technical problems using a structured and logical approach
  • Gather client requirements and turn these into detailed, unambiguous and accurate specifications
  • Manage the build of sometimes complex implementations, and ensure this is done to specification
  • Continuously monitor and improve all aspects of the Acturis System
  • Support the sales team by contributing to client proposals including presenting and demonstrating technical solutions to clients
What we offer
What we offer
  • Will be given early responsibility for discrete projects
  • Will receive structured feedback three times a year
Read More
Arrow Right

Field Applications Engineer

The Field Applications Engineer will serve as a technical expert and key represe...
Location
Location
France , Pontchâteau or Nantes
Salary
Salary:
Not provided
beautifulrecruitment.com Logo
Beautiful Recruitment
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A university degree in Telecommunications or Engineering
  • 2-5 years of experience working as a Field Engineer, Technical Support Specialist, Sales Engineer or Application Specialist or equivalent pre or post sales Technical Support in Telecom or Datacom, with a strong technical foundation
  • Technical knowledge in FTTH Networks and Data Centers
  • Fluent French & English writing and speaking
  • Computer skills (MS Windows based: Power point, Word, Excel, Visio)
  • Ability to convey technical, complex ideas to highly technical customers/colleagues
  • Ability to present/give training comfortably and confidently in front of groups from 10-50 people
  • Good hands-on skills: basic mechanical /troubleshooting/ repair skills
  • Ability to collaborate effectively within a team, lead meetings to communicate customer needs, and actively listen to customers to understand and address their challenges
  • Valid driver’s license and appropriate travel documentation required
Job Responsibility
Job Responsibility
  • Provide technical guidance and presentations on products to customers, installers and partners
  • Advise customers on product applications, benefits, and system solutions, including detailed part number recommendations
  • Provide pre-sales support, including product recommendations, BoMs, system design, training and testing
  • Provide after-sales assistance, including installation advice, troubleshooting on-site and field analysis of faulty product claims
  • Document claims thoroughly (observations, photos, data) and share them with the Manager, Quality team, and Product Line Management (PLM)
  • Give feedback to the development/PLM teams regarding product improvement ideas and compliance with regional standards and norms
  • Collaborate with 3rd-party vendors to ensure solution compatibility and seamless customer experience
What we offer
What we offer
  • Company-wide bonuses and long-term incentives
  • Access to a savings plan
  • Health and well-being benefits include medical, dental, vision, life insurance, disability insurance, paid time off, and an Employee Assistance Program
  • Recognition program to celebrate successes and reward colleagues who make exceptional contributions
  • Fulltime
Read More
Arrow Right

Technical Account Manager, French speaking

As a Technical Account Manager (TAM), you’ll be responsible for planning and exe...
Location
Location
France , Paris
Salary
Salary:
Not provided
wiz.io Logo
Wiz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer
  • Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred
  • Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them
  • Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution
  • Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
  • B.S. in Computer Science, Engineering, or similar field, or equivalent experience
  • Fluent English and French
  • Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
Job Responsibility
Job Responsibility
  • Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence
  • Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams
  • Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform
  • Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction
  • Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives
  • Measure customers’ achievement of these key performance indicators and report those both internally and externally
  • Identify and address technical issues to ensure high levels of customer satisfaction
  • Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently
  • Advocate for customer needs across various departments (product management, support, ...)
  • Offer insights regarding the availability of new features in Wiz
  • Fulltime
Read More
Arrow Right

Azure Monitoring Technical Support Engineer

With more than 45,000 employees and partners worldwide, the Customer Experience ...
Location
Location
Romania , Multiple Locations
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
  • System Administration, Configuration of Windows and Linux Operating systems
  • Windows and Linux Event Logs, Syslogs
  • Windows and Linux Performance analysis using built in performance counters
  • Windows and Linux Patch and Security Update Management
  • Network connectivity for both private and public networks
  • Conceptual knowledge of Windows Active Directory, Security, and Access Control
  • Automating Operating System tasks through the use of Powershell, Python, or similar scripting language
  • English Language: confident in reading, writing and speaking. OR Fluent in German, French, Italian and confident in reading, writing and speaking English.
Job Responsibility
Job Responsibility
  • You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
  • You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements
  • Fulltime
Read More
Arrow Right

Technical Customer Support Agent

At Formlabs, we’re building the tools that make it possible for anyone to bring ...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
formlabs.com Logo
Formlabs GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Business-fluent in written and spoken French and English
  • Can quickly resolve technical issues
  • Enjoy connecting with people and are a great listener
  • Comfortable and conscientious when speaking on the phone
  • Have exceptional writing skills and make use of proper spelling and grammar
Job Responsibility
Job Responsibility
  • Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
  • Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
  • Help resellers deliver outstanding service to their customers
  • Collaborate on solving technical issues with our global engineering team
What we offer
What we offer
  • Catered lunch at the office 3 days per week
  • Private health insurance with Medicare (Blue package + hospital coverage)
  • A monthly or quarterly public transportation pass for Budapest
  • Shares in the company
  • Free beverages and snacks at the office
  • All You Can Move sports pass with 9500 HUF monthly allowance
  • Free 3D prints
  • An inclusive, dog-friendly office with diverse and inspiring colleagues
  • Development opportunities both in-house and off-site
  • Fun team events
Read More
Arrow Right

Windows Directory Services Technical Support Engineer

Serve as frontline technical resources for Microsoft customers and partners via ...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
  • OR 3+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • Strong customer service, min 2 years, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
  • Proven experience on Windows System Administration/Configuration, with focus on: Active Directory, Certificates & PKI , Enterprise State Roaming, FRS and DFSR, Group Policy, Security & Authentication, Slow Logon, User Profiles
  • Proven experience in creating support documentation and sharing knowledge with others through training delivery and mentoring
  • Ability to work in shifts and cover 24 x 7 support based on a rotation scheme with your peers
  • English Language: confident in reading, writing and speaking. OR Fluent in German, French, Italian and confident in reading, writing and speaking English
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
Job Responsibility
Job Responsibility
  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group/engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
  • Lead or participate in building communities with peer delivery roles
  • may be workload or specialty specific
  • Fulltime
Read More
Arrow Right

Windows Directory Services Technical Support Engineer

Support Engineers (SE) serve as frontline technical resources for Microsoft cust...
Location
Location
Egypt , Cairo
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
  • OR 3+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • Strong customer service, min 2 years, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
  • Proven experience on Windows System Administration/Configuration, with focus on: Active Directory, Certificates & PKI , Enterprise State Roaming, FRS and DFSR, Group Policy, Security & Authentication, Slow Logon, User Profiles
  • Proven experience in creating support documentation and sharing knowledge with others through training delivery and mentoring
  • Ability to work in shifts and cover 24 x 7 support based on a rotation scheme with your peers
  • English Language: confident in reading, writing and speaking. OR Fluent in German, French, Italian and confident in reading, writing and speaking English
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group/engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
  • Lead or participate in building communities with peer delivery roles
  • may be workload or specialty specific
  • Fulltime
Read More
Arrow Right