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Formlabs GmbH Logo Formlabs GmbH · IT - Software Development

Technical Support Engineer - French speaking

Hungary, Budapest · Job Posted May 16, 2026
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Job Description

We're looking for a talented and multilingual Technical Support Engineer to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your French and English, we want to hear from you!

Job Responsibility

  • Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
  • Lead remote technical diagnosis and resolution of complex hardware, firmware, and software issues on Formlabs SLA and SLS systems
  • Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
  • Manage the full lifecycle of complex technical escalations end-to-end
  • Collaborate on solving technical issues with our global engineering team
  • Maintain rigorous case documentation

Requirements

  • Business-fluent in written and spoken in French and English
  • Can quickly resolve technical issues
  • STEM degree
  • Minimum of 2 years of professional experience in technical support
  • Comfortable and conscientious when speaking on the phone
  • Exceptional writing skills and make use of proper spelling and grammar

Nice to have

  • Hands-on experience or passion for 3D printing and emerging technologies
  • Experience in a fast-growing startup environment
  • Master's degree in an engineering discipline
  • Familiarity with CAD, slicing software, or build preparation tools
  • Additional European language fluency

What we offer

  • Hybrid work
  • Catered lunch at the office 3 days per week
  • Private health insurance with Medicare (Blue package + hospital coverage)
  • A monthly or quarterly public transportation pass for Budapest
  • Shares in the company (we're a double unicorn company!)
  • Free beverages and snacks at the office
  • All You Can Move sports pass with 9500 HUF monthly allowance
  • Free 3D prints
  • An inclusive, dog-friendly office with diverse and inspiring colleagues
  • Development opportunities both in-house and off-site
  • Fun team events
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