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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Technical Support Engineer - Entry Level

Romania, Bucharest Employment contract · Job Posted May 29, 2026
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Job Description

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Please note that this is a fully on-site (Bucharest) role. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility

  • You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
  • You participate in communities with peer delivery roles
  • You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
  • You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
  • Operate in a fast-paced, customer-facing environment, balancing multiple cases and priorities
  • Strong written and verbal communication skills to effectively explain technical issues to both technical and non-technical audiences
  • Commitment to a growth mindset, continuous learning, and collaboration across functions

Requirements

  • 1+ year(s) technical support, technical consulting experience, or information technology experience OR experience working in a multi-cultural or global team environment OR Bachelor's Degree in Computer Science, Information Technology (IT), Business Operations or Communications or related field
  • Experience working in a multicultural or global team environment
  • Proficiency in written, reading, and conversational English

Nice to have

  • Experience problem solving and providing solutions to customers
  • Customer Support experience for large corporate customers
  • Ability to meet Microsoft, customer and / or government security screening requirements
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