CrawlJobs Logo

Technical Support Engineer - Entra ID

https://www.microsoft.com/ Logo

Microsoft Corporation

Location Icon

Location:
Taiwan , Taipei

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility:

  • Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
  • OR 3+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • English: professional working (internal communication level)
  • Mandarin: Fluent (customer communication level)
  • Ability to meet Microsoft, customer and / or government security screening requirements
  • Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Support Engineer - Entra ID

IAM Senior Engineer - Active Directory/Entra ID

HPE Global IT is seeking a highly skilled Senior Active Directory (AD), Entra ID...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or related field (or equivalent experience)
  • 10+ years of IT or cybersecurity experience
  • 7+ years focused on AD, Entra ID, and Azure identity engineering in enterprise-scale environments
  • Deep hands-on experience managing multi-forest AD environments (schema, replication, delegation, GPOs, DNS, DHCP)
  • Strong expertise with Entra ID and hybrid identity integration (Entra Connect / Cloud Sync, federation, SSO)
  • Hands-on experience with Azure governance, RBAC, PIM, and access policy enforcement
  • Experience implementing conditional access, passwordless, and phishing-resistant MFA in Entra and Azure
  • Proficiency in PowerShell scripting, Graph API, and Azure automation for identity management and reporting
  • Solid understanding of authentication protocols (Kerberos, NTLM, LDAP, SAML, OIDC, OAuth2)
  • Familiarity with Zero Trust, tiered admin models, and directory hardening practices
Job Responsibility
Job Responsibility
  • Engineer, deploy, and optimize Active Directory, Entra ID, and Azure identity services across enterprise-scale hybrid environments
  • Design and manage multi-forest AD architectures, including schema extensions, replication, delegation, and hardening
  • Implement and maintain cross-domain and cross-tenant synchronization between AD and Entra ID using Entra Connect or Cloud Sync
  • Engineer secure authentication and federation flows leveraging Kerberos, NTLM, SAML, OIDC, and OAuth2
  • Implement and enhance conditional access, MFA, passwordless, and FIDO2 authentication methods in Entra and Azure environments
  • Support Zero Trust Directory Security through tiered administration, least privilege, and delegated access controls
  • Partner with cloud and infrastructure teams to ensure secure integration of Azure resources with enterprise identity services
  • Maintain and secure domain controllers, DNS, DHCP, and Group Policy Objects (GPOs) across global environments
  • Manage Azure AD tenants, subscriptions, and resource access controls (RBAC, PIM, Entra roles)
  • Integrate on-prem AD with Azure workloads, Microsoft 365, Intune, and other SaaS applications
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Technical Marketing Engineer- Edge Security

We are seeking an experienced and highly motivated Technical Marketing Engineer ...
Location
Location
United States , San Jose
Salary
Salary:
117500.00 - 270000.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in a technical role such as TME, sales engineer, solutions architect, or product engineer in network security technologies
  • At least 3+ years of experience with SSE components: Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), Zero Trust Network Access (ZTNA), Data Loss Prevention (DLP), Digital Experience Monitoring (DEM), Firewall-as-a-Service (FWaaS) - preferred but not required
  • At least 5+ years in networking concepts: TCP/IP, DNS, TLS/SSL, VPN, proxy, NAT, routing/switching
  • Hands-on knowledge of SASE architecture and zero trust principles
  • Experience with packet capture tools, debugging proxies, and analyzing HTTP/S traffic
  • Familiarity with cloud platforms (AWS, Azure, GCP) and identity providers (Okta, Entra ID, Ping)
  • Industry certifications such as CISSP, CCNP Security, PCNSE, ZCCA-IA, or equivalent are preferred
  • Experience with Zscaler, Netskope, Prisma, Cisco Umbrella products and integrations is preferred
Job Responsibility
Job Responsibility
  • Serve as a technical expert for the SSE portfolio across key areas like SWG, CASB, ZTNA, DLP, and FWaaS
  • Support global field enablement, training sales engineers, partners, and resellers on technical value and competitive positioning
  • Develop and deliver impactful technical content including whitepapers, battlecards, solution briefs, videos, and blogs tailored to security architects, CISOs, and technical buyers
  • Collaborate with Product Management to influence roadmap based on customer feedback and market trends
  • Build and maintain live and recorded product demonstrations, hands-on labs, and proof-of-concept environments
  • Engage with customers, analysts, and partners as a technical expert at events, webinars, and briefings
  • Assist with competitive analysis and positioning, including hands-on comparisons
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Lead

iProov is expanding its Microsoft integration capability and building a dedicate...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
iproov.com Logo
iProov
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep understanding of the Microsoft technology ecosystem
  • Extensive experience with Azure, Microsoft Identity, enterprise security architectures
  • Strong familiarity with Entra ID, Entra ID Governance, and Verified ID
  • Hands-on experience managing and integrating Active Directory and Entra ID
  • Strong working knowledge of Intune, Microsoft PKI (AD CS, Cloud PKI), and Certificate-Based Authentication (CBA)
  • Understanding of Windows Credential Providers and secure authentication flows
  • Senior-level development experience in C#/.NET, including architectural decision-making
  • Experience with C/C++ on Windows
  • Ability to drive high-quality engineering practices, code reviews, testing, and deployment standards
  • Comfortable developing or supervising development in JavaScript/HTML/CSS
Job Responsibility
Job Responsibility
  • Take technical ownership of the new identity portal and its long-term roadmap
  • Translate high-level business requirements into solid technical designs
  • Lead the engineering relationship with partners and oversee their deliverables
  • Ensure the portal continues to advance iProov’s deepening integration with Microsoft Entra, including Verified ID, Credential Providers, PKI workflows, and identity governance
  • Maintain extremely high security standards aligned with iProov’s reputation and customer expectations
  • Act as a technical authority for customer conversations, solution design, and deployment support
  • Help shape how iProov becomes the de facto biometric layer in the Microsoft ecosystem
What we offer
What we offer
  • 25 days Annual Leave, plus 8 Bank Holidays
  • Growth Shares allocated after passing probation
  • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme
  • Nursery Sacrifice Scheme
  • Work Overseas Perk - Work globally for up to 2 weeks
  • Life Assurance
  • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans
  • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist
  • Award winning L&D platform with personal allocated training budgets
  • Enhanced paid family leave
Read More
Arrow Right
New

Senior Workplace Engineer

Whitehall Resources are currently looking for a Senior Workplace Engineer. You w...
Location
Location
United Kingdom , West Yorkshire
Salary
Salary:
Not provided
whitehallresources.com Logo
Whitehall Resources Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior Modern Workplace Engineers are responsible for the design, development, implementation, ongoing support and maintenance of SPWs Microsoft 365, Azure and limited on premise infrastructure (networking, printing and meeting rooms) and associated systems.
  • The Senior Modern Workplace engineer will also be responsible contributing to the teams capability to provide subject matter expert services and guidance to other teams across the business and helping to mentor junior members of the IT Support team.
  • Interfacing with colleagues from across the business, the Senior Modern Workplace Engineer will be able to discuss technical initiatives and act as a representative for the Modern Workplace Engineering team.
  • Additionally, they must possess strong communication skills and the ability to assist in translating business requirements into technical solutions.
  • The successful candidate will possess a strong background and experience of designing, building, managing and troubleshooting infrastructure, cloud based solutions and SaaS applications whilst applying an in depth understanding of best practices and best security practices.
  • As well as a mix of experience and skills in the following areas: Collaboration & Unified Comms (Voice, Video, SharePoint, Email)
  • MS365 Product Suite (Previously Office 365 Including but not limited to MS Teams, Exchange Online, SharePoint Online, OneDrive for Business)
  • Device, Application & Data Management (Intune, Windows 11 Management)
  • Office Engineering (Telemetry, Add On management & governance)
  • MS365 Security Tooling
Job Responsibility
Job Responsibility
  • The role focuses on the maintenance of the Microsoft 365 and Azure Infrastructure and associated systems within SPW whilst also helping the Modern Workplace Engineering team to develop and implement new features and capabilities.
  • Device, Application & Data Management (Intune & endpoint security, SharePoint, OneDrive and Jamf).
  • Collaboration & Unified Comms (Teams, PSTN in Teams, Exchange).
  • Office Engineering (Telemetry, Add On management & governance).
  • MS365 Product Suite (Previously Office 365 Including but not limited to MS Teams, Exchange Online, SharePoint Online, OneDrive for Business).
  • Process Automation, scripting / coding (Including but not limited to PowerShell, PowerApps, GraphAPI, Python).
  • Entra ID & Access Mgt.
  • Defender XDR (Endpoint, Office 365, Cloud Apps).
  • Cloud (SaaS, PaaS, IoT).
  • Networks (WAN, LAN and WiFi).
Read More
Arrow Right

AD Technical Lead

Seeking a highly skilled Tech Lead – Active Directory & Entra ID Services respon...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
cigres.com Logo
Cigres
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10–12 years of relevant experience in Active Directory and Entra ID management
  • At least 2–3 years in a leadership role
  • Deep understanding of Windows Server infrastructure, DNS, PKI, and IAM principles
  • Strong PowerShell scripting and automation experience
  • Demonstrated experience in customer-facing service delivery and technical leadership
  • Excellent communication, stakeholder management, and reporting skills
  • Strong problem-solving and analytical mindset with the ability to manage critical incidents under pressure
  • Engineering Graduate or Equivalent
Job Responsibility
Job Responsibility
  • Lead L2/L3 support for Active Directory and Entra ID environments
  • Own and drive technical delivery, ensuring SLAs, KPIs, and compliance targets are met
  • Act as a primary technical and operational escalation point for identity and directory-related incidents
  • Coordinate and manage incident, problem, and change management processes for AD/Entra services
  • Participate in reviews with stakeholders and provide actionable insights
  • Prepare and deliver service performance reports, and management updates
  • Drive continuous improvement, automation, and standardization across the environment
  • Collaborate with project teams to support new implementations, migrations, and transformations
  • Maintain strong customer relationships, ensuring satisfaction and proactive communication
  • Manage day-to-day operations of the team, including workload allocation and task prioritization
  • Fulltime
Read More
Arrow Right

Site Reliability Engineer

We are seeking a Site Reliability Engineer (SRE) to support and maintain a 24×7 ...
Location
Location
India , Kochi; Trivandrum
Salary
Salary:
Not provided
experionglobal.com Logo
Experion Technologies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years of experience in a technical customer support, infrastructure support, or systems administration role
  • Hands-on experience supporting Windows Server environments, networking, and firewalls
  • Strong knowledge of Microsoft Azure infrastructure and services
  • Solid Windows system administration skills (Active Directory, RDS, file services, print services)
Job Responsibility
Job Responsibility
  • Provide 24X7 monitoring, support, and maintenance of Azure cloud infrastructure
  • Perform real-time monitoring and alert response using Azure Monitor, Log Analytics, Application Insights
  • Manage and support Azure Virtual Machines (Windows and Linux)
  • Support Azure networking components
  • Administer and support Azure Active Directory / Entra ID
  • Support Azure Storage services
  • Provide L1/L2 support for Azure PaaS services
  • Perform capacity planning and performance analysis
  • Manage cost monitoring and optimization activities
  • Manage users in Windows Terminal Server / Remote Desktop Services (RDS) environments
  • Fulltime
Read More
Arrow Right

Modern Workplace Engineer

As a Workplace Technology Engineer at PEXA UK you will play a key role in mainta...
Location
Location
United Kingdom , Leeds
Salary
Salary:
40000.00 - 50000.00 GBP / Year
pexa.co.uk Logo
PEXA UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven hands-on experience managing Microsoft 365 and Intune environments at scale
  • Knowledge of Windows Autopilot, Entra ID, Conditional Access, and AVD management
  • Proficient in troubleshooting across endpoint, network, and identity layers
  • Experience managing hybrid AD and Entra ID environments, including GPO and directory sync
  • Working familiarity with third-party integrations and SaaS workplace applications
  • Documentation, problem-solving, and communication skills
Job Responsibility
Job Responsibility
  • Provide second and third line technical support for end-user services and collaboration platforms
  • Assist with incident resolution and troubleshooting across endpoints, identity, and collaboration tools
  • Support device provisioning, configuration, and lifecycle management
  • Assist with routine device compliance tasks
  • Support endpoint security tooling
  • Help administer and support collaboration and productivity platforms
  • Support hardware logistics
  • Contribute to the creation and upkeep of user guides, FAQs, and basic technical documentation
  • Support the configuration and maintenance of Entra ID, Intune, and hybrid Active Directory environments
  • Assist with integrating Microsoft 365 services with third-party SaaS platforms
What we offer
What we offer
  • Tailored personal and professional learning and development programs
  • Holistic wellbeing support
  • Support for creating an ideal work/life blend
  • Fulltime
Read More
Arrow Right
New

L3 Network Engineer & Msp Support Engineer

We seek an experienced L3 Network & MSP Support Engineer to provide advanced tec...
Location
Location
Salary
Salary:
Not provided
zazz.io Logo
Zazz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong OSI model understanding
  • Ability to troubleshoot routing (BGP, OSPF), switching (VLAN, STP), and firewall (Cisco ASA, Palo Alto, Fortinet) issues
  • Understand WAN/VPN technologies, WiFi, DNS/DHCP
  • Familiar with network monitoring tools (PRTG, Datadog, Splunk)
  • Hands-on AWS and Azure experience troubleshooting real-world issues
  • Understand VPC/VNet, EC2/VM, security groups/NSGs, IAM basics
  • Experience with hybrid connectivity (Direct Connect, ExpressRoute)
  • Support experience with Exchange Online, SharePoint, Teams
  • Troubleshoot Intune device enrollment and policies
  • Support Entra ID authentication issues, conditional access, MFA
Job Responsibility
Job Responsibility
  • Own complex P1/P2 tickets escalated from L1/L2 teams
  • Troubleshoot and resolve network, cloud, identity, and security issues
  • Provide accurate technical documentation for each ticket
  • Meet and exceed SLA response/resolution times
  • Escalate appropriately when needed
  • Diagnose and resolve routing, switching, firewall, VPN, and WiFi connectivity issues
  • Troubleshoot WAN performance and site-to-site connectivity
  • Support DNS/DHCP problems
  • Resolve network-related client outages
  • Troubleshoot AWS and Azure connectivity and configuration issues
  • Fulltime
Read More
Arrow Right