Technical Support Engineer

Technical Support Engineering - Microsoft Defender for Endpoint

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Costa Rica , San José

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
1-year experience with Microsoft Defender Anti-virus, Microsoft Defender for Endpoint (MDE) or similar experience
Proficient in Linux or Mac administration including troubleshooting exposure with clients
Language Qualification: fluent in reading, writing and speaking English
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Job Responsibility

Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues
Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research
Performs in-depth product troubleshooting and remediation when needed
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues
Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics
Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement
Identifies potential defects and escalates to more senior engineers to resolve
Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement
Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly
Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team

Fulltime

Technical Support Engineer - Defender for Endpoint

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Portugal , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Hands on working experience in customer facing technical support or technical consulting role
Experience in Network Security Engineering or consulting, and, or Systems Administration with focus on security
Experience with endpoint security, server security, or threat analytics
Experience on Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration
Experience with deploying, administering, and/or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions
Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
English Language: fluent in reading, writing and speaking

Job Responsibility

Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Fulltime

New

Senior Technical Support Engineer

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Australia , Sydney

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
Strong understanding of Defender for Endpoint and Defender AV on Windows client/server
Troubleshooting of scanning and performance issues
Alert and Incident investigation
Australian Citizenship
Ability to meet Microsoft, customer and / or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
Lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
Deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
Engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Fulltime

In the Customer Service & Support (CSS) team we are looking for people with a pa...

Location

Australia , Sydney

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
Strong understanding of Defender for Endpoint and Defender AV on Windows client/server
Troubleshooting of scanning and performance issues
Alert and Incident investigation
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
This position requires flexibility in working shift based on the business needs

Job Responsibility

Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Fulltime

Technical Support Engineer

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Costa Rica , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience
Pacific Time Zone based & working hours
3+ years of experience in technical support in an enterprise level environment
2+ years of experience working with Microsoft Defender for Office, Microsoft Defender for Endpoint, or Office 365 (Exchange Online, Security & Compliance, Cloud Identity)
Business Level Fluency in English
Ability to meet Microsoft, customer and/or government security screening requirements
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly
Identifies potential defects and escalates to more senior engineers to resolve
Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement
Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement
Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team
Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics
Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research
Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues
Performs in-depth product troubleshooting and remediation when needed
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues

Fulltime

Technical Support Engineering

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

India , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
OR 5+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
English Language: fluent in reading, writing and speaking
System Centre Endpoint Protection
Azure Antimalware
Windows Defender
Microsoft Defender for EndPoint (Windows Defender Advance Threat Protection)
Mcafee/Trellix, Symantec, Crowdstrike
CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats

Job Responsibility

Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Fulltime

Technical Engineering Lead

This role leads the Security Engineering team within ANS’s Security Operations C...

Location

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Experience managing or leading a technical security engineering team within an MSP, MSSP or SOC environment
Proven experience with Microsoft Security Suite (Sentinel, Defender XDR, Defender for Cloud) and Sentinel setup/integration
Strong technical expertise with Microsoft Azure (Azure AD, Lighthouse, and security architecture)
Proven experience configuring connectors, setting up data ingestion, and tuning detection rules
Experience with Google Chronicle SOAR or other SOAR/SIEM platforms
Comfortable writing or modifying KQL queries, understanding detection logic, and debugging enrichment issues
Excellent communication and interpersonal skills, able to translate technical activity into customer-facing updates
High emotional intelligence able to support and guide a stretched team, while holding standards and focus
Ability to set priorities, manage competing demands and keep work structured in fast-paced environments
Prior exposure to cost control in log ingestion or cloud service consumption

Job Responsibility

Lead and schedule the SOC Engineering team to ensure clarity, consistency and manageable workloads across onboarding and live services
Own the delivery of engineering activity during customer onboarding and transition, including Sentinel connector setup, Microsoft Defender integration, rule tuning, and SOAR playbook deployment
Ensure structured service handover to SOC Analysts post-onboarding, with clear technical documentation and expectations
Act as escalation point for complex engineering-led issues in live environments, maintaining SLAs and platform health
Drive continual improvement in detection logic, rule effectiveness, enrichment, automation and engineering playbooks
Provide technical leadership in core tooling: Microsoft Sentinel, Defender for Endpoint, Defender for Cloud, Entra ID and integration platforms. Google Chronicle SOAR (technical ownership sits with SecDevOps Lead)
Champion best practices in customer environment configuration, data ingestion, and engineering change control
Bring structure to engineering reporting and team outputs, with clarity on ownership, outcomes, and next steps
Support the development of junior engineers, setting standards for communication, time management and delivery focus

What we offer

25 days’ holiday, plus you can buy up to 5 more days
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
Company social events

Fulltime

Technical Engineer Lead

This role leads the Security Engineering team within ANS’s Security Operations C...

Location

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Experience managing or leading a technical security engineering team within an MSP, MSSP or SOC environment
Proven experience with Microsoft Security Suite (Sentinel, Defender XDR, Defender for Cloud) and Sentinel setup/integration
Strong technical expertise with Microsoft Azure (Azure AD, Lighthouse, and security architecture)
Proven experience configuring connectors, setting up data ingestion, and tuning detection rules
Experience with Google Chronicle SOAR or other SOAR/SIEM platforms
Comfortable writing or modifying KQL queries, understanding detection logic, and debugging enrichment issues
Excellent communication and interpersonal skills, able to translate technical activity into customer-facing updates
High emotional intelligence able to support and guide a stretched team, while holding standards and focus
Ability to set priorities, manage competing demands and keep work structured in fast-paced environments
Prior exposure to cost control in log ingestion or cloud service consumption

Job Responsibility

Lead and schedule the SOC Engineering team to ensure clarity, consistency and manageable workloads across onboarding and live services
Own the delivery of engineering activity during customer onboarding and transition, including Sentinel connector setup, Microsoft Defender integration, rule tuning, and SOAR playbook deployment
Ensure structured service handover to SOC Analysts post-onboarding, with clear technical documentation and expectations
Act as escalation point for complex engineering-led issues in live environments, maintaining SLAs and platform health
Drive continual improvement in detection logic, rule effectiveness, enrichment, automation and engineering playbooks
Provide technical leadership in core tooling: Microsoft Sentinel, Defender for Endpoint, Defender for Cloud, Entra ID and integration platforms. Google Chronicle SOAR (technical ownership sits with SecDevOps Lead)
Champion best practices in customer environment configuration, data ingestion, and engineering change control
Bring structure to engineering reporting and team outputs, with clarity on ownership, outcomes, and next steps
Support the development of junior engineers, setting standards for communication, time management and delivery focus

What we offer

25 days’ holiday, plus you can buy up to 5 more days
Birthday off
An extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
Company social events

Technical Support Engineer - Defender for Endpoint

Microsoft Corporation

Location:
Romania , Multiple Locations

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 04, 2026

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Technical Support Engineering - Microsoft Defender for Endpoint