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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Technical Support Engineer - Defender for Endpoint

Portugal, Multiple Locations · Job Posted February 13, 2026
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Job Description

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility

  • Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Requirements

  • Hands on working experience in customer facing technical support or technical consulting role
  • Experience in Network Security Engineering or consulting, and, or Systems Administration with focus on security
  • Experience with endpoint security, server security, or threat analytics
  • Experience on Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration
  • Experience with deploying, administering, and/or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions
  • Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
  • Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
  • English Language: fluent in reading, writing and speaking

Nice to have

  • Experience with Linux or Mac administration
  • Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level)
  • Optional proficiency in other language (i.e. French/Spanish/Italian etc.) apart from Arabic and English
  • Experience with Microsoft technologies such as Microsoft 365 Defender, Microsoft Defender for Endpoint, System Center Endpoint Protection, Azure Antimalware, Windows Defender, and Advanced Threat Protection
  • Empathy, accountability, customer focus, creative problem-solving, a troubleshooting mindset, and resourcefulness
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