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Technical Support Engineer - AzureCore Containers

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Microsoft Corporation

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Location:
Romania , Bucharest

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility:

  • You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
  • You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
  • You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

Requirements:

  • Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND technical support, technical consulting experience, or information technology experience
  • Knowledge of container technology and fluency in Kubernetes
  • Experience with Core Linux administration (boot process, file systems, network device and protocol configuration)
  • Understanding of the Networking OSI model and related concepts
  • Basic concepts Cloud environments (priority on Azure)
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Nice to have:

  • Microsoft Technology Certifications or CK A/AD/S
  • Knowledge of Microsoft Cloud
  • Knowledge of Open Shift, or Redhat technologies
  • Knowledge of Windows Operating System and Virtualization concepts
  • Knowledge of networking concepts including VIPs, NAT, DNS
  • Knowledge of container specific networking concepts such as CNI
  • Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.)
  • Skills or experience on Azure Kubernetes Service (AKS)
  • Azure Openshift RedHat (ARO)

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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