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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Technical Support Engineer - Azure Subscription Management Support

Japan, Tokyo · Job Posted February 14, 2026
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Job Description

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility

  • Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
  • Participate in communities with peer delivery roles.
  • Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
  • Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

Requirements

  • Above 3 years of support or equivalent experience including a customer facing or customer support roles OR at least 5 years work experience in the IT industry
  • Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing.
  • General IT Knowledge, Familiar with Microsoft Excel.
  • Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions) is a plus.
  • Understanding of the Azure, AWS, or other cloud services is a plus, (such as any certificate of Azure and AWS)
  • Strong communications skills
  • Effective, polished interaction with customer to gather information quickly
  • perform effective troubleshooting, communicate next steps and status, and drive to resolution
  • Demonstrable troubleshooting skills
  • Cross-team collaboration
  • Logical and critical thinking
  • Passion for technology and customer support
  • Japanese Language: fluent in reading, writing and speaking
  • English Language: confident in reading and writing
  • moderate spoken English skills

Nice to have

  • Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions)
  • Understanding of the Azure, AWS, or other cloud services is a plus, (such as any certificate of Azure and AWS)
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