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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Technical Support Engineer - Azure Networking

Portugal, Lisbon · Job Posted March 04, 2026
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Job Description

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Job Responsibility

  • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
  • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Requirements

  • Must have hands on multi years experience in technical support, technical consulting experience, or information technology services
  • Strong knowledge and understanding of TCP, IP protocols and OSI model
  • Experience with Infrastructure, Network Administration
  • Expertise troubleshooting large Network Environments and familiarity with packet sniffers: Wireshark or Network Monitor, Message Analyzer
  • Fundamental awareness of Private, Hybrid, Public Cloud, OS: Windows and, or Linux, Virtualization of SDN technologies
  • Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP, s, MPLS, BGP, Layer3, Layer2
  • Hands-on experience of Proxy and Firewall
  • English Language: confident in reading, writing and speaking
  • Portuguese OR Spanish Language: fluent in reading, writing and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
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