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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Technical Support Engineer - Azure Data Factory / Data Integration

Malaysia, Kuala Lumpur · Job Posted February 20, 2026
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Job Description

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility

  • Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Requirements

  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
  • OR 3+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • Azure Data Factory (ADF)
  • Azure Synapse Analytics / Microsoft Fabric Pipeline
  • Data Lake
  • Relational Database Management System (Microsoft SQL Server / Oracle Database / MySQL / IBM Db2 / SAP)
  • Big Data or Analytics Products (Spark / Azure HDInsight / Azure Data Lake Analytics / Azure Synapse Analytics / Databricks / Google BigQuery)
  • Pipeline and ETL/ELT Skills
  • Building and orchestrating pipelines (ADF / Synapse / Fabric)
  • Dataflows and basic transformation knowledge
  • Handling performance related issue for file store/ non-file store related data
  • Basic CI/CD knowledge for ADF
  • Basic knowledge in SQL/Python
  • Experience with one or more Big Data or Analytics Products and Services
  • Open Source Ecosystem (Linux, Apache, etc.)
  • Developer Experience: Python, Scala, R
  • Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support
  • Ability to meet Microsoft, customer and / or government security screening requirements

Nice to have

  • Programming and debugging experience
  • Experience in RDMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, SQL Server Integration Services
  • Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
  • Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
  • Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
  • Ability to distill, prioritize and act on feedback from a variety of sources
  • BA, BS degree
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