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Technical Support Engineer - Azure Cloud (IaaS) - Global Client Delivery

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Microsoft Corporation

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Location:
Japan , Tokyo

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This team focuses on resolving technical issues related to Infrastructure-as-a-Service (IaaS) products, such as Virtual Machines and Storage, within the Azure support organization. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility:

  • You will be accountable for providing an outstanding technical support experience to our Japan business customers
  • From problem identification to full resolution, you will own and investigate your cases over the phone and Web
  • You will collaborate your cases with your colleagues in Japan and Global or involve subject matter experts, or escalate to Engineering (Product Groups) or Management
  • Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional

Requirements:

  • Bilingual (Must be Native level Japanese language ability, Bussiness level English language ability)
  • 4+ years of experience in customer support, technical software support, systems development, network operations, IT admin or IT consulting
  • Experience working with Azure or one of the other cloud providers or virtualization or equivalent technology
  • Technical experience in Some of the following: Windows or Linux System Administration/Virtualization
  • Windows scripting or PowerShell, linux bash scripting
  • Familiarity with Active Directory, Security, OS Internals concepts
  • Understanding of Virtualization concepts and virtual system administration
  • Experience with Hyper-V or VMWare configuration and administration
  • Familiarity with Web Server, HTTP protocol and basic networking technologies such as tcp/udp
  • Understanding of Storage technologies (cloud and/or on premises)
  • Understanding of RDP/SSH

Nice to have:

  • Degree in Computer Science, Information Systems, Engineering or equivalent degree
  • Experience in building business system using windows and linux on Azure and following azure services: Azure IaaS/VMSS
  • Azure Storage Servics (Files share)
  • Azure virtual network

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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