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This team focuses on resolving technical issues related to Infrastructure-as-a-Service (IaaS) products, such as Virtual Machines and Storage, within the Azure support organization. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Job Responsibility:
You will be accountable for providing an outstanding technical support experience to our Japan business customers
From problem identification to full resolution, you will own and investigate your cases over the phone and Web
You will collaborate your cases with your colleagues in Japan and Global or involve subject matter experts, or escalate to Engineering (Product Groups) or Management
Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional
Requirements:
Bilingual (Must be Native level Japanese language ability, Bussiness level English language ability)
4+ years of experience in customer support, technical software support, systems development, network operations, IT admin or IT consulting
Experience working with Azure or one of the other cloud providers or virtualization or equivalent technology
Technical experience in Some of the following: Windows or Linux System Administration/Virtualization
Windows scripting or PowerShell, linux bash scripting
Familiarity with Active Directory, Security, OS Internals concepts
Understanding of Virtualization concepts and virtual system administration
Experience with Hyper-V or VMWare configuration and administration
Familiarity with Web Server, HTTP protocol and basic networking technologies such as tcp/udp
Understanding of Storage technologies (cloud and/or on premises)
Understanding of RDP/SSH
Nice to have:
Degree in Computer Science, Information Systems, Engineering or equivalent degree
Experience in building business system using windows and linux on Azure and following azure services: Azure IaaS/VMSS