CrawlJobs Logo
Lam Research Logo Lam Research · IT - Software Development

Technical Support Engineer 3

United States, Phoenix · Job Posted February 19, 2026
Apply Position
Job Link Share

Job Description

The candidate will be part of the Lam CSBG, as an IT engineer of the Fab Integrated Technology Services (FITS) team, responsible for global and regional fab IT and Security technology delivery, deployment and operation. The FITS team is a group of talented IT professionals with diverse skillsets & experiences, lending to many learning opportunities from working cross functional with other Lam departments (Product, Customer Services, Operation etc.), and will be interfacing with Lam customers at fab sites. The IT engineer is responsible for providing technical assistance and guidance to deploy and support Lam Advance Services products infrastructure at Lam customer Fabs or Lam regional offices, from early in product development to high volume deployment. The IT engineer will be the technical liaison between Lam stakeholders (account team, engineering, productivity, product management) and customer IT teams as needed.

Job Responsibility

  • Work with cross-functional teams and vendors
  • Build, manage and support networking devices, servers and other tools
  • Configure, install, and support applications
  • Maintain architecture diagrams, define processes and procedures
  • Act as top-tier escalation for complex issues, lead RCA and long-term fixes

Requirements

  • Minimum of 5 years of related experience with a Bachelor’s degree
  • or 3 years and a Master’s degree
  • or a PhD without experience
  • Information Technology or equivalent work experience
  • Intermediate level knowledge of product/services capabilities, system interdependencies/data flow, and technical tools for troubleshooting intermediate to advanced level customer technical questions and incidents
  • This position requires travel up to 25% domestic and international

Nice to have

  • Worked in a Fab environment or familiar with Semiconductor industry
  • Some hands on experience with Cisco switches
  • Some hands on experience with different servers/HW types
  • Understand and have effectively administered systems with PowerShell
  • Extensive experience working with Hyper-V
  • Troubleshoot Linux OS and the ability to provide solutions
  • Administered Antimalware/Antivirus systems

What we offer

comprehensive set of outstanding benefits

Lam Research - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Technical Support Engineer 3

8 matching positions

Technical Support Engineer 2

Solves technical issues across a broad range of technologies (Servers, Storage, ...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
  • Support for Juniper’s M/T/Mx/PTX/ACX series products
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP
Job Responsibility
Job Responsibility
  • Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Take ownership for problem resolution, problem reproduction and escalation
  • Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
  • Be a fast learner and keep pace with newer technologies
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 3

Solves technical issues across a broad range of technologies (Servers, Storage, ...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a related area of study with typically 2 - 4 years’ experience, master’s degree desirable
  • Proficiency in at least one major cloud platform such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
  • Understanding of cloud architecture and services, including computing, storage, networking, and databases
  • Strong knowledge of both Linux and Windows operating systems
  • Good Understanding of networking concepts such as DNS, TCP/IP, VPNs, and firewalls
  • Ability to troubleshoot network and general connectivity-related issues in a cloud environment
  • Proficiency in scripting languages like Python, PowerShell, or Bash
  • Experience with automation tools and frameworks, such as Ansible, Chef, or Terraform
  • Knowledge of relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, DynamoDB)
  • Understanding of cloud security best practices and compliance standards
Job Responsibility
Job Responsibility
  • Provide timely and effective technical support for cloud services and infrastructure
  • Address customer inquiries, troubleshoot issues, and resolve technical problems
  • Escalate complex issues to senior engineers or relevant teams when necessary
  • Monitor cloud resources and services to ensure optimal performance and availability
  • Assist in the configuration and deployment of cloud services
  • Communicate effectively with customers to understand their issues and provide solutions
  • Document customer interactions and technical issues in support tickets or knowledge bases
  • Educate customers in best practices and efficient use of cloud services
  • Perform regular maintenance and updates on cloud systems
  • Ensure cloud environments are secure and compliant with industry standards
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 3

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science
  • 3+ years of experience supporting/Designing/implementing IP networks
  • Extensive experience in troubleshooting, implementation and support of large IP networks
  • Support for Juniper’s products (mainly EX/QFX series)
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS, RIP), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
  • Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN, MPLS engineering, Layer 2 / layer 3 VPN (EVPN), MIST wired
  • Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc.
Job Responsibility
Job Responsibility
  • Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
  • Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
  • Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
  • Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
  • End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
  • Typical tasks may include incident & problem resolution, and change, performance & capacity management.
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 2

This role involves solving technical issues across a broad range of technologies...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
  • Support for Juniper’s M/T/Mx/PTX/ACX series products
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP
Job Responsibility
Job Responsibility
  • Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
  • Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
  • Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
  • Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
  • End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
  • Typical tasks may include incident & problem resolution, and change, performance & capacity management
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 2

This role involves solving technical issues across a broad range of technologies...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
  • Support for Juniper’s M/T/Mx/PTX/ACX series products
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP
Job Responsibility
Job Responsibility
  • Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
  • Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
  • Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
  • Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
  • End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
  • Typical tasks may include incident & problem resolution, and change, performance & capacity management
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 3- Routing

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent Customer handling and communication (verbal and written) skills
  • Thorough understanding of Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
  • Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
  • Multicast protocols [IGMP, IGMP-snooping, PIM]
  • MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS
  • Prefer to have understanding/Exposure/Expertise in one or more areas: Advanced Multicast technologies- NG-MVPN, Draft Rosen
  • Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
  • Perl/Python/Unix/Expect scripting
  • Requires B.E. in Electronics/Engineering or Computer Science (or equivalent) with minimum 5 years’ experience in Networking Industry
  • Following candidates having any of following experience will be preferred and minimum experience criteria may not apply - 2+ years extensive JUNOS experience OR minimum 2+ years’ experience in Troubleshooting Datacentre networks, Enterprise core networks
Job Responsibility
Job Responsibility
  • Lead and drive troubleshooting on Customer reported issues
  • Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile
  • including their network topology, features, configurations, and service history, which results in faster resolution
  • Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution
  • Keep the other support teams trained on the designated CFTS customer network, practices followed
  • Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers
  • Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
  • Mentor newly hired support engineers and peers in technical areas of specialty
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer - Routing

HPE Networking's 'Customer Focused Technical Support' (CFTS) Services provide Cu...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent Customer handling and communication (verbal and written) skills
  • Thorough understanding of Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
  • Thorough understanding of Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
  • Thorough understanding of Multicast protocols [IGMP, IGMP-snooping, PIM]
  • Thorough understanding of MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS
  • B.E. in Electronics/Engineering or Computer Science (or equivalent) with minimum 5 years’ experience in Networking Industry
  • Following candidates having any of following experience will be preferred and minimum experience criteria may not apply - 2+ years extensive JUNOS experience OR minimum 2+ years’ experience in Troubleshooting Datacenter networks, Enterprise core networks
  • Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
  • Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent
Job Responsibility
Job Responsibility
  • Lead and drive troubleshooting on Customer reported issues
  • Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile
  • including their network topology, features, configurations, and service history, which results in faster resolution
  • Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution
  • Keep the other support teams trained on the designated CFTS customer network, practices followed
  • Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers
  • Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
  • Mentor newly hired support engineers and peers in technical areas of specialty
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

The role of a Technical Support Engineer involves working in a dynamic TAC envir...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Support for Juniper’s M/T/Mx/PTX/ACX series products
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of the following: IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS , RIP), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
  • Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP, Multicast technologies NG-MVPN, PIM, Perl/Unix/Expect scripting
  • Requires B.E. in Electronics Engineering or Computer Science with 1-3 years of experience supporting/Designing/implementing IP networks
  • Candidates who have extensively worked on Troubleshooting, implementation and support of IP networks
Job Responsibility
Job Responsibility
  • Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
  • Able to determine problems quickly and deliver a Remarkable Customer Experience
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Take ownership for problem resolution, problem reproduction and escalation
  • Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
  • Be a fast learner and keep pace with newer technologies
What we offer
What we offer
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Specific programs catered to helping you reach career goals
  • Unconditionally inclusive culture and workplace
  • Fulltime
Read More
Arrow Right