Technical Support Engineer 3 Job at Hewlett Packard Enterprise (Heredia)

Technical Support Engineer

We are looking for a Technical Support Engineer to join our client’s team. Our c...

Location

Portugal , Lisboa

Salary:

Not provided

Precise

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience as a technical support engineer
Experience working with Windows and/or Linux operating systems
Knowledge of Cloud stack: Kubernetes, ElasticSearch, AWS and MySQL
Knowledge of complex systems (ETL) and data flows
Experience working with SaaS applications

Job Responsibility

Working directly with clients to understand their needs and work proactively in systems monitoring
Be part of the technical team to solve problems
Participate in on-call or shift (24h) and provide support for projects

Fulltime

Technical Support Engineer

Axis Security, part of HPE Aruba Networking, is seeking a Technical Support Engi...

Location

Israel , Tel Aviv

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University degree or Related Military Training
Minimum 3 to 4 years of experience as a technical support engineer
English and Hebrew bilingual level
Personality: Teamplayer, customer-centric, proactive

Job Responsibility

Successfully resolve technical issues (hardware and software)
Respond to service, product, technical, and customer-relations questions
Proactively assist internal or external businesses and end users
Act as a mentor and guide to other employees
Recommend and explain resolutions to clients
Represent the company in face-to-face customer location visits, industry conferences/trade shows, vendor meetings

What we offer

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Specific programs for career development and growth
Inclusion and celebration of individual uniqueness

Fulltime

Technical Support Engineer 2

Solves technical issues across a broad range of technologies (Servers, Storage, ...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Support for Juniper’s M/T/Mx/PTX/ACX series products
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP

Job Responsibility

Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Take ownership for problem resolution, problem reproduction and escalation
Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
Be a fast learner and keep pace with newer technologies

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer 3

Solves technical issues across a broad range of technologies (Servers, Storage, ...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a related area of study with typically 2 - 4 years’ experience, master’s degree desirable
Proficiency in at least one major cloud platform such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
Understanding of cloud architecture and services, including computing, storage, networking, and databases
Strong knowledge of both Linux and Windows operating systems
Good Understanding of networking concepts such as DNS, TCP/IP, VPNs, and firewalls
Ability to troubleshoot network and general connectivity-related issues in a cloud environment
Proficiency in scripting languages like Python, PowerShell, or Bash
Experience with automation tools and frameworks, such as Ansible, Chef, or Terraform
Knowledge of relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, DynamoDB)
Understanding of cloud security best practices and compliance standards

Job Responsibility

Provide timely and effective technical support for cloud services and infrastructure
Address customer inquiries, troubleshoot issues, and resolve technical problems
Escalate complex issues to senior engineers or relevant teams when necessary
Monitor cloud resources and services to ensure optimal performance and availability
Assist in the configuration and deployment of cloud services
Communicate effectively with customers to understand their issues and provide solutions
Document customer interactions and technical issues in support tickets or knowledge bases
Educate customers in best practices and efficient use of cloud services
Perform regular maintenance and updates on cloud systems
Ensure cloud environments are secure and compliant with industry standards

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer 2

This role involves solving technical issues across a broad range of technologies...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Support for Juniper’s M/T/Mx/PTX/ACX series products
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP

Job Responsibility

Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
Typical tasks may include incident & problem resolution, and change, performance & capacity management

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer 2

This role involves solving technical issues across a broad range of technologies...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Support for Juniper’s M/T/Mx/PTX/ACX series products
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP

Job Responsibility

Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
Typical tasks may include incident & problem resolution, and change, performance & capacity management

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer 3- Routing

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Excellent Customer handling and communication (verbal and written) skills
Thorough understanding of Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
Multicast protocols [IGMP, IGMP-snooping, PIM]
MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS
Prefer to have understanding/Exposure/Expertise in one or more areas: Advanced Multicast technologies- NG-MVPN, Draft Rosen
Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
Perl/Python/Unix/Expect scripting
Requires B.E. in Electronics/Engineering or Computer Science (or equivalent) with minimum 5 years’ experience in Networking Industry
Following candidates having any of following experience will be preferred and minimum experience criteria may not apply - 2+ years extensive JUNOS experience OR minimum 2+ years’ experience in Troubleshooting Datacentre networks, Enterprise core networks

Job Responsibility

Lead and drive troubleshooting on Customer reported issues
Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile
including their network topology, features, configurations, and service history, which results in faster resolution
Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution
Keep the other support teams trained on the designated CFTS customer network, practices followed
Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers
Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
Mentor newly hired support engineers and peers in technical areas of specialty

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer - Routing

HPE Networking's 'Customer Focused Technical Support' (CFTS) Services provide Cu...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Excellent Customer handling and communication (verbal and written) skills
Thorough understanding of Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
Thorough understanding of Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
Thorough understanding of Multicast protocols [IGMP, IGMP-snooping, PIM]
Thorough understanding of MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS
B.E. in Electronics/Engineering or Computer Science (or equivalent) with minimum 5 years’ experience in Networking Industry
Following candidates having any of following experience will be preferred and minimum experience criteria may not apply - 2+ years extensive JUNOS experience OR minimum 2+ years’ experience in Troubleshooting Datacenter networks, Enterprise core networks
Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent

Job Responsibility

Lead and drive troubleshooting on Customer reported issues
Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile
including their network topology, features, configurations, and service history, which results in faster resolution
Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution
Keep the other support teams trained on the designated CFTS customer network, practices followed
Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers
Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
Mentor newly hired support engineers and peers in technical areas of specialty

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer 3

Hewlett Packard Enterprise

Location:
Costa Rica , Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
August 01, 2025

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Technical Support Engineer 3

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Location:Costa Rica , Heredia

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:August 01, 2025

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Location:
Costa Rica , Heredia

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
August 01, 2025