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Technical Support Engineer 3

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Hewlett Packard Enterprise

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Location:
Costa Rica, Heredia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Responsibility:

  • Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
  • Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
  • Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
  • Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
  • End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
  • Typical tasks may include incident & problem resolution, and change, performance & capacity management.

Requirements:

  • B.E. in Electronics Engineering or Computer Science
  • 3+ years of experience supporting/Designing/implementing IP networks
  • Extensive experience in troubleshooting, implementation and support of large IP networks
  • Support for Juniper’s products (mainly EX/QFX series)
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS, RIP), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
  • Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN, MPLS engineering, Layer 2 / layer 3 VPN (EVPN), MIST wired
  • Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc.

Nice to have:

Preferred Certifications: CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
August 01, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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