Technical Support Engineer 3- Routing

• Lead and drive troubleshooting on Customer reported issues
• Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
• Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile
• including their network topology, features, configurations, and service history, which results in faster resolution
• Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution
• Keep the other support teams trained on the designated CFTS customer network, practices followed
• Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers
• Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
• Mentor newly hired support engineers and peers in technical areas of specialty

• Excellent Customer handling and communication (verbal and written) skills
• Thorough understanding of Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
• Multicast protocols [IGMP, IGMP-snooping, PIM]
• MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS
• Prefer to have understanding/Exposure/Expertise in one or more areas: Advanced Multicast technologies- NG-MVPN, Draft Rosen
• Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
• Perl/Python/Unix/Expect scripting
• Requires B.E. in Electronics/Engineering or Computer Science (or equivalent) with minimum 5 years’ experience in Networking Industry
• Following candidates having any of following experience will be preferred and minimum experience criteria may not apply - 2+ years extensive JUNOS experience OR minimum 2+ years’ experience in Troubleshooting Datacentre networks, Enterprise core networks
• Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
• Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion