CrawlJobs Logo

Technical Support Engineer 2

stytch.com Logo

Stytch

Location Icon

Location:
India

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs. This role reports to a Manager, Technical Support, who will be based in our Bengaluru office. This position requires working in a shift. The current shift timings for shift based roles supporting our APJ & EMEA customers are 6:30 AM - 3:30 PM, 12 :30 PM - 9:30 PM, 1 PM - 10 PM & 1:30 PM - 10:30 PM (IST) Shifts. This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days.

Job Responsibility:

  • Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams
  • Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences
  • Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues
  • Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs
  • Review internal knowledge to stay current on industry shifts and standards
  • Assist your manager in process improvements by surfacing customer pain points to assist in process improvement
  • This position will also require supporting our customers on holidays to ensure that our customer’s needs are met

Requirements:

  • 2+ years of Technical Support Experience or similar relevant experience
  • Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side code (bonus would be either of: Node.js, C# or Java or python) and client-side code (JavaScript). React.js is a bonus
  • A good understanding of Object-Oriented Programming (OOP) concepts
  • Basic understanding of SQL and query-writing skills
  • Good understanding of APIs, HTTP Protocol, and RESTful services
  • Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
  • Experience troubleshooting SIP, VoIP, and IP telephony issues
  • High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
  • Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience
  • Excellent written and verbal communication skills

Nice to have:

  • Understanding of WebRTC is a plus
  • Experience working collaboratively with team members in different geographic locations and time zones
  • Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures
  • Ability to influence and build effective working relationships with all levels of the organization
  • Interest in utilizing customer feedback to identify and drive improvements in our products
What we offer:
  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • a retirement savings program

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Stytch - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Support Engineer 2

Technical Support Engineer 2

Solves technical issues across a broad range of technologies (Servers, Storage, ...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
  • Support for Juniper’s M/T/Mx/PTX/ACX series products
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP
Job Responsibility
Job Responsibility
  • Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Take ownership for problem resolution, problem reproduction and escalation
  • Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
  • Be a fast learner and keep pace with newer technologies
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 2

Solves technical issues across a broad range of technologies (Servers, Storage, ...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
  • Strong fundamental 'core' networking skills
  • Thorough knowledge of TCP/IP Protocol suite, OSI layered architecture
  • In-depth knowledge of Virtual Private Networks (VPNs)
  • Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection
  • Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices
  • Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, tcp dump etc.
  • In-depth knowledge of IP routing protocols (OSPF, BGP, RIP), IPSEC VPN, and xDSL Technologies, MULTICAST
  • In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.)
Job Responsibility
Job Responsibility
  • Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Take ownership for problem resolution, problem reproduction and escalation
  • Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
  • Be a fast learner and keep pace with newer technologies
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Routing-Technical Support Engineer 4

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in engineering or equivalent
  • Minimum of 5 years of technical assistance center experience, with 2+ years in a leadership role
  • Demonstrated experience managing customer service support personnel in cross-functional, matrix-based management work environments
  • In-depth knowledge of Juniper Networks or similar network company and system products
  • Excellent Communication Skills – Clear and Crisp communication (email and verbal), Ability to adapt the communication based on the audience
  • Ownership and Problem – Solving mindset
  • Ability to work with different stakeholders for outcomes
  • Obsess about Quality – Strive for delivering quality output in every interaction
  • Encourage diversity and innovation
  • Juniper products knowledge and Junos experience / certifications would be an added advantage
Job Responsibility
Job Responsibility
  • Ensure that the necessary processes and policies are in place and are adhered to in effort to meet the service level agreements and customer satisfaction goals of the organization
  • Understand customer’s impact, prioritize, own, and effectively communicate among various stakeholders
  • Manage and lead a team of high-performance Technical Support Engineers who deliver support to customers of security product range of Juniper
  • Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT)
  • Hire, Train & Retain Technical Talent in the team aligning with the Juniper values & business objectives
  • Metrics management and drive continuous / quality improvement initiatives
  • Analytic experience in using data/trends to make proactive decisions and drive operational efficiency
  • Set team goals aligned with company objectives & key results (OKR), periodic performance management, enable team members with career growth plan and development
  • Prepares and conducts customer operations reviews with the Advanced Services team to ensure all customer issues are being addressed in a timely and professional manner
  • Develops specific business strategies and plans by exploring opportunities to grow the business in the areas of advanced and professional services
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Switching-Technical Support Engineer 4

Solves technical issues across a broad range of technologies (Servers, Storage, ...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in engineering or equivalent
  • Minimum of 5 years of technical assistance center experience, with 2+ years in a leadership role
  • Demonstrated experience managing customer service support personnel in cross-functional, matrix-based management work environments
  • In-depth knowledge of Juniper Networks or similar network company and system products
  • Excellent Communication Skills
  • Ownership and Problem-Solving mindset
  • Ability to work with different stakeholders for outcomes
  • Obsess about Quality
  • Encourage diversity and innovation
  • Juniper products knowledge and Junos experience / certifications would be an added advantage
Job Responsibility
Job Responsibility
  • Ensure that the necessary processes and policies are in place and are adhered to in effort to meet the service level agreements and customer satisfaction goals of the organization
  • Understand customer’s impact, prioritize, own, and effectively communicate among various stakeholders
  • Manage and lead a team of high-performance Technical Support Engineers who deliver support to customers of security product range of Juniper
  • Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT)
  • Hire, Train & Retain Technical Talent in the team aligning with the Juniper values & business objectives
  • Metrics management and drive continuous / quality improvement initiatives
  • Analytic experience in using data/trends to make proactive decisions and drive operational efficiency
  • Set team goals aligned with company objectives & key results (OKR), periodic performance management, enable team members with career growth plan and development
  • Prepares and conducts customer operations reviews with the Advanced Services team to ensure all customer issues are being addressed in a timely and professional manner
  • Develops specific business strategies and plans by exploring opportunities to grow the business in the areas of advanced and professional services
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Routing-Technical Support Engineer 4

Solves technical issues across a broad range of technologies (Servers, Storage, ...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in engineering or equivalent
  • Minimum of 5 years of technical assistance center experience, with 2+ years in a leadership role
  • Demonstrated experience managing customer service support personnel in cross-functional, matrix-based management work environments
  • In-depth knowledge of Juniper Networks or similar network company and system products
  • Excellent Communication Skills
  • Ownership and Problem – Solving mindset
  • Ability to work with different stakeholders for outcomes
  • Obsess about Quality
  • Encourage diversity and innovation
  • Juniper products knowledge and Junos experience / certifications would be an added advantage
Job Responsibility
Job Responsibility
  • Ensure that the necessary processes and policies are in place and are adhered to in effort to meet the service level agreements and customer satisfaction goals of the organization
  • Understand customer’s impact, prioritize, own, and effectively communicate among various stakeholders
  • Manage and lead a team of high-performance Technical Support Engineers who deliver support to customers of security product range of Juniper
  • Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT)
  • Hire, Train & Retain Technical Talent in the team aligning with the Juniper values & business objectives
  • Metrics management and drive continuous / quality improvement initiatives
  • Analytic experience in using data/trends to make proactive decisions and drive operational efficiency
  • Set team goals aligned with company objectives & key results (OKR), periodic performance management, enable team members with career growth plan and development
  • Prepares and conducts customer operations reviews with the Advanced Services team to ensure all customer issues are being addressed in a timely and professional manner
  • Develops specific business strategies and plans by exploring opportunities to grow the business in the areas of advanced and professional services
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 3

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science
  • 3+ years of experience supporting/Designing/implementing IP networks
  • Extensive experience in troubleshooting, implementation and support of large IP networks
  • Support for Juniper’s products (mainly EX/QFX series)
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS, RIP), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
  • Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN, MPLS engineering, Layer 2 / layer 3 VPN (EVPN), MIST wired
  • Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc.
Job Responsibility
Job Responsibility
  • Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
  • Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
  • Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
  • Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
  • End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
  • Typical tasks may include incident & problem resolution, and change, performance & capacity management.
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 2

Solves technical issues across a broad range of technologies (Servers, Storage, ...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
  • Strong fundamental 'core' networking skills with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture
  • In-depth knowledge of Virtual Private Networks (VPNs)
  • Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection
  • Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices
  • In-depth knowledge of IP routing protocols (OSPF, BGP, RIP), IPSEC VPN, and xDSL Technologies, MULTICAST
  • In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.)
Job Responsibility
Job Responsibility
  • Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Take ownership for problem resolution, problem reproduction and escalation
  • Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
  • Be a fast learner and keep pace with newer technologies.
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion.
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 2

This role involves solving technical issues across a broad range of technologies...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
  • Support for Juniper’s M/T/Mx/PTX/ACX series products
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP
Job Responsibility
Job Responsibility
  • Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
  • Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
  • Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
  • Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
  • End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
  • Typical tasks may include incident & problem resolution, and change, performance & capacity management
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right