Technical Support Engineer 2, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This position is for the L1 TAC (Technical Assistance Centre) of Juniper’s SRX Firewall customers. The role involves solving technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers. The engineer will apply advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers.

Job Responsibility:

Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Take ownership for problem resolution, problem reproduction and escalation
Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
Be a fast learner and keep pace with newer technologies

Requirements:

B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Very strong fundamental 'core' networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture
In-depth knowledge of Virtual Private Networks (VPNs) wrt. Design, Implementation Scenario’s, Connectivity troubleshooting and other Algorithms such as DES, 3DES, MD5, SHA, PKI etc.
Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection
Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices
In-depth knowledge, not limited to understanding but troubleshooting of IP routing protocols (OSPF, BGP, RIP), IPSEC VPN, and xDSL Technologies, MULTICAST
In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.)

Nice to have:

Good working knowledge of Application layer protocols and functions such as FTP, DNS, SNMP, HTTP/HTTPS, LDAP, Radius, User Authentication Mechanisms, SMTP etc.
Demonstrated ability to provide third tier and technical support for Security related products like Commercial Firewall’s, IPS/IDS, Unified Threat Management Systems (UTMs) like URL Filtering, AV, Anti-Spam
Understanding, Integration and troubleshooting of Various OS’es like Windows, Unix and MAC and their specific application technologies like NIS, NFS, Sun-RPC, MS-RPC etc. in a security enabled environment
Preferred Certifications: JNCIA-JUNOS, JNCIS-Security, JNCIA-FWV, JNCIS-FWV, CCNA, CCNP other certifications are added plus

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
July 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Engineer 2