Technical Support Engineer 2, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers. With in-depth engineering level technical product skills or skills across related technologies, applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers. Beyond the break-fix model, takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life using established clusters of activities which produce a defined outcome. Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services. Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote.

Job Responsibility:

Provide timely and effective technical support for cloud services and infrastructure
Address customer inquiries, troubleshoot issues, and resolve technical problems
Escalate complex issues to senior engineers or relevant teams when necessary
Monitor cloud resources and services to ensure optimal performance and availability
Assist in the configuration and deployment of cloud services
Communicate effectively with customers to understand their issues and provide solutions
Document customer interactions and technical issues in support tickets or knowledge bases
Educate customers in best practices and efficient use of cloud services
Participate in training sessions and workshops to stay up to date with the latest cloud technologies

Requirements:

Bachelor's degree in a related area of study with typically 0-2 years' experience, master's degree desirable
Knowledge of at least one major cloud platform such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
Understanding of cloud architecture and services, including computing, storage, networking, and databases
Working knowledge of both Linux and Windows operating systems
Understanding of networking concepts such as DNS, TCP/IP, VPNs, and firewalls
Ability to troubleshoot network-related issues in a cloud environment
Understanding scripting languages like Python, PowerShell, or Bash
Understanding of automation tools and frameworks, such as Ansible, Chef, or Terraform
Understanding of cloud security best practices and compliance standards
Working knowledge of security tools and technologies, such as Identity Access and Management (IAM), encryption, and intrusion detection systems
Familiarity with monitoring tools like CloudWatch, Azure Monitor, or Prometheus
Ability to analyze performance metrics and implement optimizations
Experience with support case tools i.e. ServiceNow, Confluence, Jira

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
October 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Engineer 2