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Technical Support Engineer 2

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Hewlett Packard Enterprise

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Location:
Costa Rica , Heredia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

This role involves solving technical issues across a broad range of technologies, providing Cloud Services solutions for customers, and ensuring high customer satisfaction. The engineer will work in a hybrid environment, with an expectation to work on average 2 days per week from an HPE office.

Job Responsibility:

  • Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
  • Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
  • Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
  • Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
  • End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
  • Typical tasks may include incident & problem resolution, and change, performance & capacity management

Requirements:

  • B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
  • Support for Juniper’s M/T/Mx/PTX/ACX series products
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP

Nice to have:

  • Multicast technologies NG-MVPN, PIM
  • Perl/Unix/Expect scripting
  • CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP certifications
  • Now, Confluence, Jira
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
August 07, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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