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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Technical Support Engineer 2

Costa Rica, Heredia · Job Posted August 03, 2025
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Job Description

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. The position is for the L1 TAC (Technical Assistance Centre) of Juniper’s SRX Firewall customers. The role involves solving technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers.

Job Responsibility

  • Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Take ownership for problem resolution, problem reproduction and escalation
  • Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
  • Be a fast learner and keep pace with newer technologies.

Requirements

  • B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
  • Strong fundamental 'core' networking skills with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture
  • In-depth knowledge of Virtual Private Networks (VPNs) wrt. Design, Implementation Scenario’s, Connectivity troubleshooting and other Algorithms such as DES, 3DES, MD5, SHA, PKI etc.
  • Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection
  • Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices
  • Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, tcp dump etc.
  • In-depth knowledge, not limited to understanding but troubleshooting of IP routing protocols (OSPF, BGP, RIP), IPSEC VPN, and xDSL Technologies, MULTICAST
  • In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.

Nice to have

  • Good working knowledge of Application layer protocols and functions such as FTP, DNS, SNMP, HTTP/HTTPS, LDAP, Radius, User Authentication Mechanisms, SMTP etc.
  • Demonstrated ability to provide third tier and technical support for Security related products like Commercial Firewall’s, IPS/IDS, Unified Threat Management Systems (UTMs) like URL Filtering, AV, Anti-Spam
  • Understanding, Integration and troubleshooting of Various OS’es like Windows, Unix and MAC and their specific application technologies like NIS, NFS, Sun-RPC, MS-RPC etc. in a security enabled environment
  • Preferred Certifications: JNCIA-JUNOS, JNCIS-Security, JNCIA-FWV, JNCIS-FWV, CCNA, CCNP other certifications are added plus.

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion.
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