Technical Support Engineer- Intune

• Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience
• 2+ years experience working in a customer-facing role (e.g., internal and/or external)
• 2+ years experience working on technical projects
• Knowledge of Microsoft Intune, Microsoft Entra ID, and Cloud products like Azure, Office 365
• Ability to troubleshoot and resolve common Intune issues such as Windows, iOS & Android enrollment, policy deployment, app management, device compliance, and reporting
• Experience in Windows Autopilot and advanced troubleshooting skills
• LOB Application deployment, Win32 Packaging via Intune and advanced troubleshooting skills
• Experience in Windows updates implementation and troubleshooting
• Operating Systems Concepts – Active Directory, Security, OS Internals
• Experience with Windows 10,11, iOS, Android, and MacOS devices and operating systems, enrollment as well as their configuration and management options
• Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
• Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron)
• Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces
• Knowledge of System Center Configuration manager or system management
• Proficiency in using remote support tools, such as Microsoft Teams, quick assist, to assist customers and provide guidance and demonstrations
• Australian Citizenship is required
• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role

Language skills: Korean, Japanese or Chinese/Mandarin preferred