Technical Support Engineer

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Technical Support Engineer role in HPE's Technical Assistance Centre for Juniper routing products, providing level 2 and product escalation support for M/T/Mx/PTX/ACX series products, working directly with customers and partners to troubleshoot complex network issues.

Job Responsibility:

Level 2 and Product Escalation support for Juniper M/T/Mx/PTX/ACX series products
Work directly with customers and partners
Be an escalation point for other TAC groups
Troubleshoot complicated hardware and software issues
Replicate customer environments and network problems in the lab
Manage and own critical customer escalations
Facilitate communication among customers, escalation, and engineering
Be a customer advocate for timely problem resolution
Take ownership for problem resolution and reproduction
Participate in new product development projects
Create Knowledge Base and Whitepapers
Help improve processes and tools

Requirements:

B.E. in Electronics Engineering or Computer Science
2-5 years of experience supporting/designing/implementing IP networks
Experience troubleshooting, implementation and support of large IP networks
Excellent customer handling and communication (verbal and written) skills
Thorough understanding of IP Packet flow and OSI layers
Knowledge of Layer 3 technologies (IP, ICMP, TCP, IPSec, GRE, QoS, VRRP)
Knowledge of IP routing protocols (BGP, OSPF, ISIS, RIP)
Knowledge of Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
Understanding of MPLS, VPLS, L2 and L3 VPN
Understanding of MPLS Traffic Engineering, LDP, RSVP
Understanding of Multicast technologies NG-MVPN, PIM
Experience with Perl/Unix/Expect scripting
Platform knowledge of Juniper routers/switches, Cisco, Nortel, Huawei, traffic generators

Nice to have:

Experience in directly interacting with global customers
Experience with Service Provider networks
Preferred certifications: CCNA/CCNP/CCIE, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP
Knowledge of traffic generators (Ixia, Agilent)/traffic simulators, protocol analyzers, testers
Cloud Architectures knowledge
Cross Domain Knowledge
Design Thinking
Development Fundamentals
DevOps
Distributed Computing
Microservices Fluency
Full Stack Development
Security-First Mindset
User Experience (UX)

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Flexible work arrangements

Additional Information:

Job Posted:
August 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Engineer - Routing