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Technical Support Engineer – DC Switching

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role involves providing Customer Focused Technical Support (CFTS) services, working with a team of senior engineers to troubleshoot and resolve complex network issues, and ensuring timely resolution of customer problems. The role requires in-depth knowledge of networking technologies and the ability to mentor and train other support engineers.

Job Responsibility:

  • Lead and drive troubleshooting on Customer reported issues
  • Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile
  • Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution
  • Keep the other support teams trained on the designated CFTS customer network, practices followed
  • Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers
  • Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
  • Mentor newly hired support engineers and peers in technical areas of specialty

Requirements:

  • Excellent Customer handling and communication (verbal and written) skills
  • Thorough understanding of Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
  • Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
  • Multicast protocols [IGMP, IGMP-snooping, PIM]
  • Prefer to have understanding/Exposure/Expertise in one or more areas: Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
  • Perl/Python/Unix/Expect scripting
  • Requires B.E. in Electronics/Engineering or Computer Science (or equivalent) with a minimum of 5 years’ experience in the networking industry
  • 2+ years extensive JUNOS experience OR minimum 3+ years’ experience in Troubleshooting Datacentre networks, Enterprise core networks
  • Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
  • Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent

Nice to have:

  • Cloud Architectures
  • Cross Domain Knowledge
  • Design Thinking
  • Development Fundamentals
  • DevOps
  • Distributed Computing
  • Microservices Fluency
  • Full Stack Development
  • Security-First Mindset
  • User Experience (UX)
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
August 12, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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