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Technical Support Engineer – Automation

Australia, Sydney 120000.00 - 123000.00 AUD / Year · Job Posted March 22, 2026
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Job Description

As a Technical Support Engineer you will be responsible for managing and resolving the most challenging issues, understanding a broad range of technologies and working closely with the Development and Operations staff. This is a customer-facing role and therefore it requires strong customer service skills in addition to strong technical skills.

Job Responsibility

  • Managing and resolving the most challenging issues
  • Understanding a broad range of technologies
  • Working closely with the Development and Operations staff
  • Customer-facing role requiring strong customer service skills

Requirements

  • Demonstrated ability to troubleshoot difficult technical issues
  • Working knowledge of the components in a web applications stack
  • Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
  • Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Experience with relational databases (e.g. MySQL, Oracle)
  • Experience administering: Linux/Unix OR Microsoft Server
  • Excellent verbal and written communication skills
  • Works well in a team environment
  • Strong personal commitment to quality and customer service
  • Ability to understand and communicate complex technical systems
  • Proven ability to maintain a professional demeanor when handling complex user issues
  • Bachelor’s in computer science (or related technical degree) preferred
  • Candidates Must be based in Sydney and must be Permanent Residents or Citizens

Nice to have

  • Experience with one or more ServiceNow ITOM and ITAM products (CMDB & Asset Management, Orchestration, Discovery, Mid Server, Service Mapping, Cloud Provisioning and Governance)
  • Working knowledge of object-oriented programming (Java and JavaScript)
  • Understanding of SNMP traps and MIBs/OIDs
  • Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
  • Familiarity with Powershell script
  • Familiarity with VMware, AWS, Azure, Amazon EC2 including appropriate template types (ARM templates, CFT), Event Management Systems
  • Experience with network troubleshooting tools such as Wireshark, Traceroute
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