Technical Support (DACH) Job at Info Technology Supply Ltd.

Technical Support Engineer

Are you looking for a challenging Technical Support role working in a fast-paced...

Location

Salary:

Not provided

Info Technology Supply Ltd.

Expiration Date

Until further notice

Requirements

Previous experience working with customers in a technical support environment
Excellent communication skills with fluent spoken and written German, and a good level of English
Previous experience managing or supporting print management systems such as PaperCut and print environments is required
Extensive hands-on experience with Microsoft Windows Server, Windows client operating systems, Active Directory, Microsoft Entra ID and foundational Microsoft SQL Server. Administration
Strong technical skills in troubleshooting and problem‑solving
Ability to self‑learn and resolve complex technical issues independently
Good organisational skills with strong attention to detail and the ability to retain information
Ability to work well under pressure in a fast‑paced support environment
Capable of working independently as well as collaboratively within a global team
Excellent timekeeping and reliability

Job Responsibility

Deliver comprehensive technical support via helpdesk, telephone, email and secure remote access tools
Perform software installation configuration and ongoing support across a diverse global customer environment
Support global iTS regions when required, maintaining consistent standards and collaborating closely with the wider European support team
Assist with technical and functional presales queries
Occasionally travel to customer sites in the DACH region to perform onsite installations and deliver technical training
Document support cases, installation activities, and technical findings accurately within internal systems, contributing to the knowledge base and continuous product improvement
Replicate and diagnose customer issues in internal virtual test environments, escalating complex issues to vendors when necessary
Deliver internal and external training, demonstrations, webinars, workshops, and technical enablement sessions as needed

What we offer

Skill Development: Build hands‑on expertise in software installation, troubleshooting, systems integration, virtual environments, and a wide range of iTS products
Cross Functional Exposure: Collaborate closely with colleagues in Technical Services which includes Support and Presales alongside Sales, and Development to gain comprehensive cross functional understanding of workflows within our international organisation
Competitive Salary: Offered based on skills and experience
Company Laptop: Provided for business use
Mileage Allowance: Petrol/diesel mileage allowance paid per kilometre for business travel
Annual Leave Entitlement: Leave entitlement will be aligned to the location/region, with gradual progression up to a maximum of 30 days, based on completed years of service
Comprehensive Support & Training: Access continuous training, product certifications, and mentoring to help you excel in your role

Fulltime

New

Solution Architect, Retail and CPG

Make retail great again through the power of technology! Intellias helps retaile...

Location

Germany

Salary:

Not provided

Intellias

Expiration Date

Until further notice

Requirements

10+ years in software engineering, system design and solution architecture for large-scale, transaction-heavy digital platforms
Understanding of Retail & Consumer technology landscapes in DACH, including the key digital, platform, data, and modernization challenges facing the sector
Relevant experience gained either in-house or in IT services, including experience as a solution/application/platform architect in Retail & Consumer organizations
Background in IT services, digital engineering, or product/platform engineering environments strongly preferred
Proven success leading cross-functional engineering teams to deliver complex initiatives on time and at scale
Demonstrated ability to mentor and develop technical talent, fostering collaborative and high-performing teams
Strong experience working with senior stakeholders to translate business strategy into executable technical roadmaps
Fluency both in German and English languages
End-to-end architecture experience across enterprise digital platforms, user-facing applications, and backend systems in complex distributed environments
Strong background in platform integrations, including: Core enterprise systems and third-party services

Job Responsibility

Solution Architect role focuses on designing digital platforms and supporting cross-functional teams with the implementation
Pre-sales support for new business acquisitions and on expansion of strategic accounts across DACH region
Opportunity assessment
Solution shaping
Proposal contribution and structured collaboration with senior stakeholders to support commercial growth objectives
Technology governance for ongoing engagements

Solutions Engineer - Channel - DACH

Keepit is a fast-growing SaaS company on a mission to help businesses protect an...

Location

Germany , Munich

Salary:

Not provided

Keepit

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent combination of education and relevant industry experience
6+ years in sales engineering, solutions consulting, technical pre-sales, partner engineering, or a similar customer-facing technical role
3+ years supporting channel partners (MSPs, GSIs, distributors, resellers, or strategic alliances)
Proven ability to lead technical discovery, solution positioning, demos, and architecture discussions with both business and technical audiences
Fluency in German and English (spoken and written)
additional languages are a plus
Strong written, verbal, and presentation skills
ability to influence stakeholders from technical practitioners to partner leadership
Willingness to travel approximately 30–50% as required

Job Responsibility

Build a community
Engage with our channel partner´s consultants and SE and build a longterm relationship
Establish a community of technical Keepit evangelists amongst our channel partners
Partner Enablement & Onboarding
Contribute to building scalable onboarding and enablement programs that take partners from activation to long-term self-sufficiency
Create and facilitate technical training, workshops, webinars, demo support, and train-the-trainer sessions
Develop repeatable enablement assets: playbooks, architecture guides, demo narratives, use-case alignment, and competitive positioning materials
MSP Solution Readiness
Enable MSP partners to operationalize Keepit within repeatable managed service offerings
Advise on customer onboarding models, service packaging, technical delivery readiness, and scalable best practices that build profitable recurring business

Fulltime

Account Executive - DACH - SMB

ElevenLabs is an AI research and product company transforming how we interact wi...

Location

Germany

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

4–6 years of sales experience in a SaaS or technology company, ideally with exposure to AI, generative AI, LLM-based products, or API platforms
Experience selling technical solutions to product, engineering, or innovation teams is a strong plus
Proven track record of meeting & exceeding sales targets in a fast-paced environment
Expertise or willingness to learn everything about voice and audio AI and how our solutions can help prospects
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels of an organization
A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale
Fluency in English and German with a deep understanding of the regional and cultural nuances

Job Responsibility

Build and manage a growing portfolio of new accounts across industries adopting conversational AI to help ElevenLabs meet its revenue goals
Identify new business opportunities where ElevenLabs’ conversational AI capabilities can drive user engagement, automation, or cost efficiency
Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends
Demonstrate expertise—or a strong willingness to learn—about conversational AI and how ElevenLabs’ voice technology can unlock value across customer support, virtual agents, in-app assistants, and more

What we offer

Innovative culture
Growth paths
Learning & development stipend
Social travel stipend
Annual company offsite
Co-working stipend

Fulltime

Senior Strategic Account Executive, Firefox Enterprise (DACH)

Firefox Enterprise is a new team within Mozilla that is addressing the needs of ...

Location

Germany

Salary:

Not provided

Mozilla

Expiration Date

Until further notice

Requirements

Significant experience in enterprise SaaS, infrastructure, security, or platform sales
A strong track record of building pipelines and closing complex enterprise deals
Experience running full-cycle sales motions in developing or fast-changing markets
Confidence engaging with both senior business stakeholders and technical decision-makers
Strong commercial judgment, with the ability to qualify well, prioritize effectively, and move opportunities forward with discipline
Comfort with ambiguity and the ability to create structure while selling in an early-stage regional setup
Experience working closely with Solutions Engineering or technical pre-sales teams
Strong written and verbal communication skills in English and German
Must be willing and able to occasionally accommodate collaboration and meetings aligned with U.S. business hours

Job Responsibility

Build the pipeline across DACH by developing new opportunities with large enterprises, regulated organizations, and public-sector-related accounts
Own the full sales cycle from prospecting and qualification through discovery, evaluation, business case development, negotiation, and close
Turn early customer interest into pilots, support agreements, and long-term enterprise opportunities
Partner closely with the Business Development Lead on market priorities, executive engagement, and the region’s most important opportunities
Work with Solutions Engineering to support technical discovery, customer validation, pilot execution, and rollout planning
Build trusted relationships with senior stakeholders across IT, security, architecture, procurement, and compliance, while helping refine the regional sales motion based on market feedback

What we offer

Generous performance-based bonus plans to all eligible employees
Rich medical, dental, and vision coverage
Generous retirement contributions with 100% immediate vesting
Quarterly all-company wellness days
Country specific holidays plus a day off for your birthday
One-time home office stipend
Annual professional development budget
Quarterly well-being stipend
Considerable paid parental leave
Employee referral bonus program

Fulltime

Acquisition / SEO Lead

As Acquisition / SEO Lead for the DACH market, you will play a key role in defin...

Location

Germany , Munich

Salary:

Not provided

Haypp Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Marketing, or a related field
6+ years of experience in SEO and/or digital acquisition roles, preferably within e-commerce and/or regulated industries
Previous experience managing and developing teams
Strong SEO expertise and experience driving integrated acquisition across paid, content and social
Strong commercial mindset with the ability to connect traffic, conversion, and revenue
Experience in budget planning, forecasting, and performance analysis
Strong analytical skills (Google Analytics, Search Console, and SEO tools such as Ahrefs, SEMrush, and Screaming Frog)
Understanding of how search behaviour is evolving and the ability to translate this into actionable acquisition strategies
Experience working in matrix organisations and collaborating with centralised teams
Ability to operate in ambiguity and evolve from channel specialist to market owner

Job Responsibility

Own and drive the end-to-end customer acquisition strategy for the DACH markets
Lead, manage, and develop a team of two SEO specialists and two content specialists
Define the holistic acquisition mix across SEO, PPC, content, affiliates, PR, social, and emerging channels
Translate business goals into clear acquisition plans, priorities, campaign calendars, and budget allocations
Own and evolve the DACH SEO strategy (technical SEO, content, and off-page)
Conduct SEO analysis, audits, and performance tracking to identify growth opportunities
Act as the key SEO and acquisition stakeholder across product, tech, and commercial teams
Collaborate with the global marketing team to implement best practices while adapting execution to DACH market needs
Define acquisition budgets and ensure efficient investment across channels in collaboration with the Paid Marketing team
Own the DACH campaign and commercial calendar, ensuring alignment with the Paid Marketing team on campaign priorities and market initiatives

What we offer

Competitive based salary
Competitive occupational pension
Insurance plan, including private healthcare
Parental pay lift
30 days of paid vacation
Wellness allowance of 5,000 SEK per year
Frequent social happenings

Fulltime

Senior Solutions Engineer (DACH), Firefox Enterprise

We're now seeking a Senior Solutions Engineer (DACH) to support the growth of Fi...

Location

Germany

Salary:

Not provided

Mozilla

Expiration Date

Until further notice

Requirements

Significant experience (7+ years) in a senior Solutions Engineer, Sales Engineer, Solutions Architect, Security Architect, or Technical Account Manager role
Ideally deep knowledge of the DACH IT landscape, particularly within the public sector, financial services, or KRITIS (Critical Infrastructure) operators
Strong background in enterprise security, endpoint management, browser security, Zero Trust, IAM, or digital workplace infrastructure
Hands-on knowledge of: Windows enterprise deployment
GPO / MDM / policy management
certificates / PKI / TLS / proxies
SSO / MFA / IdP integrations
SIEM / DLP / CASB ecosystems
Kubernetes / Helm for customer-operated environments
Experience supporting pilots, technical evaluations, or enterprise deployments in complex customer environments

Job Responsibility

Partner with Sales to support strategic enterprise opportunities across DACH
Lead technical discovery and solution design with customers and partners
Run workshops with customer stakeholders across security, infrastructure, IAM, endpoint management, and workplace technology
Own the relationship to the customer's technical counterparts during and after the sales process
Help customers evaluate Firefox Enterprise in areas such as deployment, policy management, identity integration, logging, security controls, and operational fit
Design and support pilots, proofs of concept, and rollout plans
Advise customers on deployment models, architecture decisions, and integration approaches for enterprise environments
Validate interoperability across systems such as SSO, MFA, SIEM, proxy/network controls, endpoint tooling, certificates/PKI, and browser policy frameworks
Identify and help resolve technical risks early, including application compatibility, certificate handling, deployment complexity, and policy enforcement requirements
Create reusable technical assets such as reference architectures, deployment guidance, validation plans, and technical enablement materials

What we offer

Generous performance-based bonus plans to all eligible employees - we share in our success as one team
Rich medical, dental, and vision coverage
Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
Quarterly all-company wellness days where everyone takes a pause together
Country specific holidays plus a day off for your birthday
One-time home office stipend
Annual professional development budget
Quarterly well-being stipend
Considerable paid parental leave
Employee referral bonus program

Fulltime

Senior Security Solutions Engineer

Are you a dynamic sales engineer with a passion for cybersecurity and a knack fo...

Location

Germany

Salary:

Not provided

Rapid7

Expiration Date

Until further notice

Requirements

A technical background, preferably in the Security space and an in-depth knowledge of multiple Operating Systems and Security Solutions
A good understanding of network topology, TCP/IP network configuration and components (firewalls, routers, etc.)
Relevant Industry Qualifications such as CISSP, E|CH, AWS (Solutions Architect) and/or Azure
Expertise in IT, Vulnerability Management, Incident Response, Threat Intelligence, DevOps, Application Security or Security Automation
Expertise in one or more cloud environments. For example
AWS, Azure, GCP or Oracle Cloud
The ability to partner closely with Account Executives, Channel Partners, and the EMEA leadership team to drive impact for your customers
Strong craft to clearly convey the technical value proposition and rationale of Rapid7 solutions to diverse audiences
You make strategic decisions and think big and act small when navigating long sales cycles and building out the DACH territory
Skilled at building rapport and engaging with both technical and non-technical audiences, with the ability to deliver clear and impactful presentations to large groups, regardless of their technical background

Job Responsibility

Proactively partner with your territory sales team in a pre-sales role to position all appropriate Rapid7 solutions to address our prospects’ IT Security, IT Operations and business needs
Understand and articulate the value of our solutions as well as conduct in-person and remote product demonstrations, working closely with Sales Account Executives to present the technical value proposition
Engage with the customer as their technical contact throughout the pre-sales evaluation cycle, demonstrating how Rapid7 products meet the customer’s business and technical needs
Develop content for and speak at Rapid7 seminars, events and trade shows
Engage with channel partners in the region to provide technical sales training and support for partner led-opportunities
Attend commercial forecast calls with the EMEA / International Team in order to support the Regional Director
Provide thought leadership – demonstrate knowledge outside of the Rapid7 portfolio and provide training to both Sales and Sales Engineering teams

Fulltime

Select Country

Technical Support (DACH)

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?