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Plaud Logo Plaud · IT - Administration

Technical Support Consultant

Singapore, Singapore · Job Posted February 21, 2026
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Job Description

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Job Responsibility

  • Troubleshoot escalated issues including hardware faults, account errors, and AI feature malfunctions
  • Liaise with product and R&D teams for issue resolution and feedback
  • Participate in technical QA audits and identify improvement opportunities
  • Guide BPO Tier 1 agents on standard tech cases
  • Support FAQ, knowledge base, and tool updates for self-help

Requirements

  • 1-3 years of experience in the customer service industry, preferably within SaaS or hardware-related sectors
  • Data-driven mindset, with high sensitivity to key performance indicators such as CSAT, SLAs, and operational efficiency metrics
  • Ability to independently diagnose product-related issues
  • CRM and ticketing system experience (Zendesk preferred)

Nice to have

  • Familiar with all operations of Zendesk, configuration experience is a plus
  • Husting and entrepreneurship spirited, sense of ownership (to better adapt to the current work intensity and working atmosphere after joining)

What we offer

  • Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere
  • Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion
  • Work with passionate teammates who value innovation, collaboration, and customer success
  • Grow your career in a culture that champions continuous learning and fast career development
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