Technical Support Consultant

• Troubleshooting application issues within Capture, specifically focusing on the eInvoice related issues escalated from other departments
• Supporting customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction
• Staying up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements
• Maintaining clear and thorough documentation of support cases, resolutions, and technical details to enhance future troubleshooting and knowledge sharing within the team

• Willingness to learn new tools and technologies as part of ongoing personal and professional growth
• Proficiency in both Polish and English (spoken and written)
• A solid general understanding of technology and comfort with working in technical environments
• Experience working with SQL, XML, and JSON
• Familiarity with distributed systems
• Strong analytical mindset with the ability to identify root causes of technical problems
• Ability to solve complex problems and provide clear, actionable solutions
• A keen eye for detail, especially when diagnosing technical issues
• A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support

Previous experience with AP Automation, Capture, Procurement, or other SaaS applications is a plus

• Great Team
• Opportunity for Career & Professional Development
• Collaborative and Meritocratic work culture
• Supportive Leadership
• Free snacks