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Webflow Logo Webflow · Customer Service

Technical Support Associate

Australia 93400.00 - 104500.00 AUD / Year · Job Posted February 18, 2026
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Job Description

We’re looking for a Technical Support Associate to be the voice of Webflow for our customers and the bridge between their goals and our platform. In this role, you’ll help people solve real-world challenges, guide them through complex problems, and inspire confidence as they create. Every interaction is an opportunity to make a lasting impact—whether it’s troubleshooting a tricky build, uncovering a new workflow, or empowering someone to launch their next big idea. As part of our support team, you’ll not only grow your technical skills but also play a key role in shaping how customers experience Webflow. You’ll collaborate with teammates across support, product, and engineering, share feedback that drives improvements, and celebrate the wins that come from helping thousands of people build on the web.

Job Responsibility

  • Deliver consistently exceptional customer experiences to every Webflow user
  • Assist customers in support queues, chat and phone utilizing various tools such as Zendesk, Zoom and Jira
  • Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction
  • Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services

Requirements

  • Must be able to work weekends (Sunday - Wednesday or Saturday - Wednesday)
  • Have 1+ years of experience in a technical support role bringing high-touch customer support experience in SaaS or technical services, across email, phone, and live chat
  • Proficient in HTML, CSS, DNS, JavaScript, or have familiarity with Webflow knowledge
  • Demonstrate strong written and verbal communication skills in English

Nice to have

  • Can quickly self-learn and adapt to evolving product features and digital tools
  • Possess a deep understanding of Webflow or similar web design tools
  • Apply analytical and critical thinking skills to technical troubleshooting
  • Work autonomously while being a creative and supportive team player
  • Practice radical candor to communicate clearly and solve problems creatively
  • Advocate for others such as customers and colleagues and aspire to build a career in customer support
  • Have experience working with Google Workspace, Slack, Zendesk, and Confluence
  • Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact

What we offer

  • Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company
  • Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums
  • Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions
  • Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired
  • Wellness for the whole you. Access to mental health resources, therapy and coaching
  • Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally
  • Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts
  • Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program
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