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Technical Support Associate

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Webflow

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Location:
Argentina

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We’re looking for a Technical Support Associate to be the voice of Webflow for our customers, the bridge between their goals and our platform. You’ll help people solve real-world challenges, troubleshoot issues, and inspire confidence as they build and scale their online presence. This role is ideal for someone who thrives in fast-paced environments, is eager to deepen their technical skills, and loves empowering customers to succeed. You’ll work cross-functionally with Product, Engineering, and Customer Success to provide world-class service and feedback that helps improve our tools and workflows.

Job Responsibility:

  • Deliver consistently exceptional customer experiences to every Webflow user
  • Assist customers in support queues, live chat, and phone via tools such as Zendesk, Zoom, Jira and Confluence
  • Troubleshoot, file, and track bugs, collaborating across teams to ensure timely resolutions
  • Advocate for customer needs by surfacing feedback and identifying opportunities to enhance product and support experiences
  • Partner with support engineering liaisons to surface issues, bugs, or blockers in order to provide effective, high-quality support for our entire customer base
  • Develop expertise in Webflow, HTML/CSS, DNS, and related web technologies to better guide customers
  • Contribute to creating or improving documentation and internal knowledge sharing to strengthen our overall support ecosystem

Requirements:

  • Demonstrated high-touch customer support experience in SaaS or technical services, including email, phone, and live chat
  • Proficient in HTML, CSS, DNS, JavaScript, or have familiarity with Webflow knowledge
  • Experience working with Zendesk, Stripe, Google Workspace, Slack, or Confluence and are excited to learn about AI-driven tools
  • Business-level fluency to read, write and speak in English and can communicate clearly and empathetically in both written and verbal forms

Nice to have:

  • Bonus: 1+ years of experience in a technical support role
  • Skilled at bridging support and technical domains by handling billing operations, responding to customer requests and inquiries, and addressing technically complex questions related to the Webflow product
  • Experienced in triage and escalation processes
  • Identify patterns or trends in billing and account related customer requests that required further investigation and escalate accordingly to ensure customer concerns are thoroughly addressed
  • Able to work independently while partnering and collaborating creatively and effectively with teammates
  • Eager and curious to self-learn and grow within the technical support space
  • Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact
What we offer:
  • Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company
  • Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums
  • Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions
  • Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired
  • Wellness for the whole you. Access to mental health resources, therapy and coaching
  • Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally
  • Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts
  • Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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