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Valero Logo Valero · Customer Service

Technical Support Associate I

United States, Amarillo Employment contract · Job Posted January 16, 2026
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Job Description

Provide first level response, support, and resolution for customers, jobbers and dealers regarding store payment systems and hardware, merchant master records, merchant network profiles, and emergency issues. Responsible for troubleshooting, escalating, and seeking first call resolution for all issues called into the Branded Customer Technical Support Center. Resolve various issues and questions related to Valero Allocations Support.

Job Responsibility

  • Provide first level response, support, and resolution for customers, jobbers and dealers regarding store payment systems and hardware, merchant master records, merchant network profiles, and emergency issues
  • Troubleshoot, escalate, and seek first call resolution for all issues called into the Branded Customer Technical Support Center
  • Resolve various issues and questions related to Valero Allocations Support
  • Answers, resolves/redirects and documents all external and internal customer communications
  • Troubleshoots, documents, escalates, and resolves first level mobile app customer support, store systems and equipment issues
  • Troubleshoots, documents, escalates, and resolves first call / first level carrier loading issues for Valero Allocations Support
  • Updates and maintains merchant master records using proprietary computer systems and merchant network profiles using Fiserv systems
  • Maintains database using the call center problem management software
  • Acts as immediate source of feedback to supervisor and/or manager on problem resolution and trends
  • Processes an appropriate written/verbal response to customer communications carrying the issue from inception to resolution
  • Provides assistance to Valero stores in balancing merchant settlement reports on a regular basis
  • Assigns, obtains, and sets up necessary data relative to adding new locations to the credit network and the credit card system
  • Must be available to work rotating shifts, including some weekends, holidays, and night shifts, as part of a group that provides 24/7 support

Requirements

  • Able and willing to work on-site, in-person at the Valero Amarillo location, required
  • High School diploma or GED required
  • 1 year customer service or call center experience preferred
  • Experience operating Point of Sale (POS) equipment preferred

Nice to have

  • 1 year customer service or call center experience
  • Experience operating Point of Sale (POS) equipment

What we offer

  • Excellent benefits package
  • Opportunities for personal growth
  • Caring and committed culture
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