Technical Support Assistant - German Job at Randstad (Lisbon)

Technical Support Transplant Europe – Clinical Marketing

This role combines advanced technical application expertise with strong clinical...

Location

Spain

Salary:

Not provided

werfen

Expiration Date

Until further notice

Requirements

Advanced degree in Biomedical Sciences, Immunology, or related field
specialization in HLA / histocompatibility / transplant highly preferred
Minimum 5 years of experience in the IVD, transplant, or immunogenetics field, ideally in roles combining clinical, technical, and marketing responsibilities
Deep understanding of transplant diagnostics, HLA typing, antibody testing, and related workflows
Strong knowledge of clinical applications, assay interpretation, and lab operations
Experience with health economics, clinical evidence generation, and case study development is a plus
Proficient in complaint management systems and customer satisfaction testing
Excellent communication and relationship-building with clinical and scientific stakeholders
Ability to translate complex clinical and technical concepts into value-driven marketing and training strategies
Strategic thinker with operational agility

Job Responsibility

Act as second-level technical, scientific, and application support for the Transplant portfolio across all European affiliates
Manage complaint and non-complaint cases for all products within the Transplant portfolio
Provide technical assistance to support the completion of sales processes
Initiate and monitor corrective and preventive actions (CAPAs)
Maintain continuous communication with affiliates
Enhance customer support excellence by promoting best practices
Contribute to User Acceptance Testing (UAT) for new product releases
Provide clinical expertise and strategic guidance on the integration and use of Transplant solutions
Work closely with KOLs, affiliates, Scientific Affairs and Market Access to design and coordinate clinical studies
Establish, strengthen, and expand relationships with Key Opinion Leaders (KOLs) and scientific societies

Fulltime

Technical Support Engineer

Are you looking for a challenging Technical Support role working in a fast-paced...

Location

Salary:

Not provided

Info Technology Supply Ltd.

Expiration Date

Until further notice

Requirements

Previous experience working with customers in a technical support environment
Excellent communication skills with fluent spoken and written German, and a good level of English
Previous experience managing or supporting print management systems such as PaperCut and print environments is required
Extensive hands-on experience with Microsoft Windows Server, Windows client operating systems, Active Directory, Microsoft Entra ID and foundational Microsoft SQL Server. Administration
Strong technical skills in troubleshooting and problem‑solving
Ability to self‑learn and resolve complex technical issues independently
Good organisational skills with strong attention to detail and the ability to retain information
Ability to work well under pressure in a fast‑paced support environment
Capable of working independently as well as collaboratively within a global team
Excellent timekeeping and reliability

Job Responsibility

Deliver comprehensive technical support via helpdesk, telephone, email and secure remote access tools
Perform software installation configuration and ongoing support across a diverse global customer environment
Support global iTS regions when required, maintaining consistent standards and collaborating closely with the wider European support team
Assist with technical and functional presales queries
Occasionally travel to customer sites in the DACH region to perform onsite installations and deliver technical training
Document support cases, installation activities, and technical findings accurately within internal systems, contributing to the knowledge base and continuous product improvement
Replicate and diagnose customer issues in internal virtual test environments, escalating complex issues to vendors when necessary
Deliver internal and external training, demonstrations, webinars, workshops, and technical enablement sessions as needed

What we offer

Skill Development: Build hands‑on expertise in software installation, troubleshooting, systems integration, virtual environments, and a wide range of iTS products
Cross Functional Exposure: Collaborate closely with colleagues in Technical Services which includes Support and Presales alongside Sales, and Development to gain comprehensive cross functional understanding of workflows within our international organisation
Competitive Salary: Offered based on skills and experience
Company Laptop: Provided for business use
Mileage Allowance: Petrol/diesel mileage allowance paid per kilometre for business travel
Annual Leave Entitlement: Leave entitlement will be aligned to the location/region, with gradual progression up to a maximum of 30 days, based on completed years of service
Comprehensive Support & Training: Access continuous training, product certifications, and mentoring to help you excel in your role

Fulltime

New

Technical Support (DACH)

The job role: Are you looking for a challenging Technical Support role working i...

Location

Salary:

Not provided

Info Technology Supply Ltd.

Expiration Date

Until further notice

Requirements

Previous experience working with customers in a technical support environment
Excellent communication skills with fluent spoken and written German, and a good level of English
Previous experience managing or supporting print management systems such as PaperCut and print environments is required
Extensive hands-on experience with Microsoft Windows Server, Windows client operating systems, Active Directory, Microsoft Entra ID and foundational Microsoft SQL Server Administration
Exposure to Apple macOS and Linux operating systems is desirable
Strong technical skills in troubleshooting and problem-solving
Ability to self-learn and resolve complex technical issues independently
Good organisational skills with strong attention to detail and the ability to retain information
Ability to work well under pressure in a fast-paced support environment
Capable of working independently as well as collaboratively within a global team

Job Responsibility

Deliver comprehensive technical support via helpdesk, telephone, email and secure remote access tools
Perform software installation configuration and ongoing support across a diverse global customer environment
Support global iTS regions when required, maintaining consistent standards and collaborating closely with the wider European support team
Assist with technical and functional presales queries
Occasionally travel to customer sites in the DACH region to perform onsite installations and deliver technical training
Document support cases, installation activities, and technical findings accurately within internal systems, contributing to the knowledge base and continuous product improvement
Replicate and diagnose customer issues in internal virtual test environments, escalating complex issues to vendors when necessary
Deliver internal and external training, demonstrations, webinars, workshops, and technical enablement sessions as needed

What we offer

Skill Development: Build hands-on expertise in software installation, troubleshooting, systems integration, virtual environments, and a wide range of iTS products
Cross Functional Exposure: Collaborate closely with colleagues in Technical Services which includes Support and Presales alongside Sales, and Development to gain comprehensive cross functional understanding of workflows within our international organisation
Competitive Salary: Offered based on skills and experience
Company Laptop: Provided for business use
Mileage Allowance: Petrol/diesel mileage allowance paid per kilometre for business travel
Annual Leave Entitlement: Leave entitlement will be aligned to the location/region, with gradual progression up to a maximum of 30 days, based on completed years of service
Comprehensive Support & Training: Access continuous training, product certifications, and mentoring to help you excel in your role

Fulltime

Technical Advisor German Speaker

Don’t we all love knowing that we can always call that guy who will surely help ...

Location

Salary:

Not provided

Kronsoft Development

Expiration Date

Until further notice

Requirements

Good experience in IT/technical support
Relevant hands-on experience in support: outbound/inbound calls, emails, dealing with ticket systems (being familiar with ticketing tools such as: Navision, Salesforce or others)
Proficiency in German language (spoken and written)
Strong customer-oriented and communication skills
Initiative and problem-solving attitude
Have basic knowledge of the Windows/Linux operating systems and hardware knowledge is also an advantage
Have basic network knowledge and experience in performing installations and system configurations
Linux operation experience which must include at least some of the following operations: creation/renaming and deletion of folders, check system health (memory and HDD), uptime of the system, status of processes, mounting different folders, handling archives, editing and creating of text files, updating different software components, networking

Job Responsibility

Research, identify, and solve the software and hardware issues for the German pharmacies
Offer technical support especially for the ERP system provided by our company to pharmacy
Manage a wide range of use cases from simple to complex ones: configuration, troubleshooting, creating new accounts, software/hardware installation, Linux/Windows or MySQL database problems
Open cases in order to track it
Elaborate technical documentation if needed
Help the customer over remote access (mainly TeamViewer) in order to set up new requirements or solve problems
Help the pharmacist and staff to add, remove, install new and/or old hardware
Offer technical assistance to customer over remote access (mainly TeamViewer) in order to set up new requirements or solve problems
Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs)
Collaborate with different teams to resolve issues promptly

What we offer

An attractive salary package
Private medical insurance
Daily meal vouchers
Language courses
Free pass to learning platforms and to Bookster
Discount for sport activities, dental care and others
Happy hour days with the team
Gifts and bonuses for Easter, Christmas, Woman’s Day and your birthday

Health Services Support Agent

Join a global leader in insulin delivery and diabetes technology. We design, man...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in German and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Health Services Support Agent

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in German and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Technical Customer Success Manager

As a bilingual German/English speaking Technical Customer Success Manager who ow...

Location

Ireland , Cork

Salary:

Not provided

Skyhigh Security

Expiration Date

Until further notice

Requirements

Fluent written and verbal proficiency in both German and English languages
5+ years of customer-facing technical role (Technical Support, Technical Account Manager, Technical Consultant, Solution Architect, Sales Engineer, IT, MSPs or similar) in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure
Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP)
Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security – Firewalls/Proxy/VPN and SIEMs
Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts
Strong troubleshooting and problem-solving skills with a customer-first mindset
Excellent customer management skills, including the ability to influence and manage deeply technical customers
Self-motivated, with excellent interpersonal, communication, presentation, documentation skills
Demonstrated ability to translate technical concepts for various audiences
Ability to manage multiple accounts while prioritizing key customer needs

Job Responsibility

Own the relationship with key customers as their technical point of contact and manage the day to day engagement
Drive operational success, best-practice adoption, and long-term customer satisfaction
Guide customers in their journey with our products so that they can maximize the value of our solutions
Help customers operationalize their security solutions post deployment, and assist them with continuous optimization
Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the account
Work closely with customers to understand customer business goals and use cases, and tailor adoption plans to help them achieve results
Utilize a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution
Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimization, component fine-tuning, DLP configurations
Proactively monitor customer deployments and solutions, and drive communication as needed
Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority

What we offer

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

Fulltime

Technical Solution Consultant with German

Technical Solution Consultant with German. Customer Solution Centers are made up...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School: completion of post-primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, 'A' levels (U.K), Baccalaureate (France), etc.)
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in English and German
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Engages team members for support as required to ensure internal or external business and end user SLA demands are met
Begin to partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Personal & Professional Development: specific programs catered to helping you reach any career goals
Unconditional Inclusion: unconditionally inclusive in the way we work and celebrate individual uniqueness

Technical Support Assistant - German

Randstad

Location:
Portugal , Lisbon

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 04, 2026

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