Technical Support Assistant - German Job at Randstad (Lisbon)

Senior Technical Support Engineer - Focused Services

Location

Spain , Madrid

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Fluent English and also fluent in German or Italian or French
Minimum of 7 years of network security experience
Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g, BGP, OSPF, EIGRP), branch, and center architectures
Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies
Ability to independently debug complex networks with mixed media and protocols with an advanced understanding of packet flow across multiple OSI layers
In-depth knowledge of networking operations - TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT
Proficiency with network troubleshooting tools - Wireshark, GNS3
Strong grasp authentication protocols - LDAP, TACACS+, Radius
BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience or equivalent military experience required
Willingness to work outside of normal business hours (As business needs dictate)

Job Responsibility

Deliver expert-level technical assistance to top-tier customers, ensuring timely resolution of complex security issues through in-depth troubleshooting, configuration guidance, and best practice implementation
Take complete ownership of support cases from initiation to resolution, including multi-vendor troubleshooting, fault isolation, and root cause analysis, while ensuring meticulous documentation and timely updates in the ticketing system
Act as a trusted advisor, effectively communicating technical solutions to both technical and executive stakeholders to foster trust and credibility
Collaborate closely with cross-functional teams—including Account, Sales, and Marketing—to drive a seamless and positive customer experience while proactively addressing critical challenges
Drive continuous customer engagement through Quarterly Business Reviews (QBRs) and Account Case Reviews, providing tailored recommendations, release planning, and proactive risk mitigation strategies to enhance security posture
Serve as a subject matter expert on Palo Alto Networks' core technologies, identifying product defects through lab replication, network simulation, and performance testing
Work with Engineering and QA teams to file bug reports, develop test plans, and improve software and hardware quality with each release cycle
Facilitate hiring and onboarding by conducting technical screenings, training new hires on technical and soft skills, and ensuring readiness through process and tools training
Contribute to the organization’s knowledge base by authoring Technical Support Bulletins, training materials, and troubleshooting guides to enhance internal and customer-facing resources
Provide rapid, high-quality support in high-pressure situations, traveling to customer sites to expedite critical issue resolution

Fulltime

Senior Technical Support Engineer - Focused Services

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital ...

Location

Poland , Bukowno Warszawa, Silesia

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Fluent English and also fluent in German or Italian or French
Minimum of 7 years of network security experience
Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g, BGP, OSPF, EIGRP), branch, and center architectures
Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies
Ability to independently debug complex networks with mixed media and protocols with an advanced understanding of packet flow across multiple OSI layers
In-depth knowledge of networking operations - TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT
Proficiency with network troubleshooting tools - Wireshark, GNS3
Strong grasp authentication protocols - LDAP, TACACS+, Radius
Willingness to work outside of normal business hours (As business needs dictate)
BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience or equivalent military experience required

Job Responsibility

Deliver expert-level technical assistance to top-tier customers, ensuring timely resolution of complex security issues through in-depth troubleshooting, configuration guidance, and best practice implementation
Take complete ownership of support cases from initiation to resolution, including multi-vendor troubleshooting, fault isolation, and root cause analysis, while ensuring meticulous documentation and timely updates in the ticketing system
Act as a trusted advisor, effectively communicating technical solutions to both technical and executive stakeholders to foster trust and credibility
Collaborate closely with cross-functional teams—including Account, Sales, and Marketing—to drive a seamless and positive customer experience while proactively addressing critical challenges
Drive continuous customer engagement through Quarterly Business Reviews (QBRs) and Account Case Reviews, providing tailored recommendations, release planning, and proactive risk mitigation strategies to enhance security posture
Serve as a subject matter expert on Palo Alto Networks' core technologies, identifying product defects through lab replication, network simulation, and performance testing
Work with Engineering and QA teams to file bug reports, develop test plans, and improve software and hardware quality with each release cycle
Facilitate hiring and onboarding by conducting technical screenings, training new hires on technical and soft skills, and ensuring readiness through process and tools training
Contribute to the organization’s knowledge base by authoring Technical Support Bulletins, training materials, and troubleshooting guides to enhance internal and customer-facing resources
Provide rapid, high-quality support in high-pressure situations, traveling to customer sites to expedite critical issue resolution

Fulltime

Technical Support (DACH)

The job role: Are you looking for a challenging Technical Support role working i...

Location

Salary:

Not provided

Info Technology Supply Ltd.

Expiration Date

Until further notice

Requirements

Previous experience working with customers in a technical support environment
Excellent communication skills with fluent spoken and written German, and a good level of English
Previous experience managing or supporting print management systems such as PaperCut and print environments is required
Extensive hands-on experience with Microsoft Windows Server, Windows client operating systems, Active Directory, Microsoft Entra ID and foundational Microsoft SQL Server Administration
Exposure to Apple macOS and Linux operating systems is desirable
Strong technical skills in troubleshooting and problem-solving
Ability to self-learn and resolve complex technical issues independently
Good organisational skills with strong attention to detail and the ability to retain information
Ability to work well under pressure in a fast-paced support environment
Capable of working independently as well as collaboratively within a global team

Job Responsibility

Deliver comprehensive technical support via helpdesk, telephone, email and secure remote access tools
Perform software installation configuration and ongoing support across a diverse global customer environment
Support global iTS regions when required, maintaining consistent standards and collaborating closely with the wider European support team
Assist with technical and functional presales queries
Occasionally travel to customer sites in the DACH region to perform onsite installations and deliver technical training
Document support cases, installation activities, and technical findings accurately within internal systems, contributing to the knowledge base and continuous product improvement
Replicate and diagnose customer issues in internal virtual test environments, escalating complex issues to vendors when necessary
Deliver internal and external training, demonstrations, webinars, workshops, and technical enablement sessions as needed

What we offer

Skill Development: Build hands-on expertise in software installation, troubleshooting, systems integration, virtual environments, and a wide range of iTS products
Cross Functional Exposure: Collaborate closely with colleagues in Technical Services which includes Support and Presales alongside Sales, and Development to gain comprehensive cross functional understanding of workflows within our international organisation
Competitive Salary: Offered based on skills and experience
Company Laptop: Provided for business use
Mileage Allowance: Petrol/diesel mileage allowance paid per kilometre for business travel
Annual Leave Entitlement: Leave entitlement will be aligned to the location/region, with gradual progression up to a maximum of 30 days, based on completed years of service
Comprehensive Support & Training: Access continuous training, product certifications, and mentoring to help you excel in your role

Fulltime

Technical Support Engineer

Are you looking for a challenging Technical Support role working in a fast-paced...

Location

Salary:

Not provided

Info Technology Supply Ltd.

Expiration Date

Until further notice

Requirements

Previous experience working with customers in a technical support environment
Excellent communication skills with fluent spoken and written German, and a good level of English
Previous experience managing or supporting print management systems such as PaperCut and print environments is required
Extensive hands-on experience with Microsoft Windows Server, Windows client operating systems, Active Directory, Microsoft Entra ID and foundational Microsoft SQL Server. Administration
Strong technical skills in troubleshooting and problem‑solving
Ability to self‑learn and resolve complex technical issues independently
Good organisational skills with strong attention to detail and the ability to retain information
Ability to work well under pressure in a fast‑paced support environment
Capable of working independently as well as collaboratively within a global team
Excellent timekeeping and reliability

Job Responsibility

Deliver comprehensive technical support via helpdesk, telephone, email and secure remote access tools
Perform software installation configuration and ongoing support across a diverse global customer environment
Support global iTS regions when required, maintaining consistent standards and collaborating closely with the wider European support team
Assist with technical and functional presales queries
Occasionally travel to customer sites in the DACH region to perform onsite installations and deliver technical training
Document support cases, installation activities, and technical findings accurately within internal systems, contributing to the knowledge base and continuous product improvement
Replicate and diagnose customer issues in internal virtual test environments, escalating complex issues to vendors when necessary
Deliver internal and external training, demonstrations, webinars, workshops, and technical enablement sessions as needed

What we offer

Skill Development: Build hands‑on expertise in software installation, troubleshooting, systems integration, virtual environments, and a wide range of iTS products
Cross Functional Exposure: Collaborate closely with colleagues in Technical Services which includes Support and Presales alongside Sales, and Development to gain comprehensive cross functional understanding of workflows within our international organisation
Competitive Salary: Offered based on skills and experience
Company Laptop: Provided for business use
Mileage Allowance: Petrol/diesel mileage allowance paid per kilometre for business travel
Annual Leave Entitlement: Leave entitlement will be aligned to the location/region, with gradual progression up to a maximum of 30 days, based on completed years of service
Comprehensive Support & Training: Access continuous training, product certifications, and mentoring to help you excel in your role

Fulltime

Editorial Support Assistant

Join our Editorial Department as a student assistant! Support academic publishin...

Location

Switzerland , Basel

Salary:

25.00 CHF / Hour

MDPI

Expiration Date

Until further notice

Requirements

Student Status: Currently enrolled in a university or higher education institution
Language Skills: Fluent in English (C1)
German (C1) is also required
Technical Skills: Confident use of MS Office and digital tools for document management, experience with database management
Soft Skills: Strong organizational and communication skills, keen attention to detail and a proactive, team-oriented mindset

Job Responsibility

Support the maintenance of our database by ensuring that it stays up-to-date and comprehensive
Assist with general administrative tasks that support the broader editorial workflow
Analyse the activity of our stakeholders
Help identify and compile lists of potential scholars who might be invited to join our Editorial Board or serve as Guest Editors
Shortlist conferences and academic collaborations matching the scope of the journals
Assist in journal promotion by social media
Assist in organizing group activities for the Editorial Department in Basel
You will communicate primarily in English, our corporate language

What we offer

Professional Development: Gain hands-on experience in academic publishing
Flexible Schedule: Designed to fit your academic commitments
Dynamic Environment: A friendly and international team
Fringe Benefits: Premium insurance coverage paid by MDPI, daily breakfast, monthly team lunches, annual team-building event

Parttime

Technical Support Associate

At Webflow, we’re building the world’s leading AI-native Digital Experience Plat...

Location

Ireland; United Kingdom

Salary:

Not provided

Webflow

Expiration Date

Until further notice

Requirements

Fluent in German with advanced proficiency in both spoken and written communications
Demonstrated high-touch customer support experience in SaaS or technical services, including email, phone, and live chat
Proficiency in HTML, CSS, DNS, JavaScript, or advanced Webflow features
Possess a deep understanding of Webflow or similar web design tools

Job Responsibility

Deliver consistently exceptional customer experiences to every Webflow user
Assist customers in support queues utilizing various tools such as Zendesk, Zoom and Jira
Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction
Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services

What we offer

Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company
Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums
Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions
Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired
Wellness for the whole you. Access to mental health resources, therapy and coaching
Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally
Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts
Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program

Fulltime

Technical Support Transplant Europe – Clinical Marketing

This role combines advanced technical application expertise with strong clinical...

Location

Spain

Salary:

Not provided

werfen

Expiration Date

Until further notice

Requirements

Advanced degree in Biomedical Sciences, Immunology, or related field
specialization in HLA / histocompatibility / transplant highly preferred
Minimum 5 years of experience in the IVD, transplant, or immunogenetics field, ideally in roles combining clinical, technical, and marketing responsibilities
Deep understanding of transplant diagnostics, HLA typing, antibody testing, and related workflows
Strong knowledge of clinical applications, assay interpretation, and lab operations
Experience with health economics, clinical evidence generation, and case study development is a plus
Proficient in complaint management systems and customer satisfaction testing
Excellent communication and relationship-building with clinical and scientific stakeholders
Ability to translate complex clinical and technical concepts into value-driven marketing and training strategies
Strategic thinker with operational agility

Job Responsibility

Act as second-level technical, scientific, and application support for the Transplant portfolio across all European affiliates
Manage complaint and non-complaint cases for all products within the Transplant portfolio
Provide technical assistance to support the completion of sales processes
Initiate and monitor corrective and preventive actions (CAPAs)
Maintain continuous communication with affiliates
Enhance customer support excellence by promoting best practices
Contribute to User Acceptance Testing (UAT) for new product releases
Provide clinical expertise and strategic guidance on the integration and use of Transplant solutions
Work closely with KOLs, affiliates, Scientific Affairs and Market Access to design and coordinate clinical studies
Establish, strengthen, and expand relationships with Key Opinion Leaders (KOLs) and scientific societies

Fulltime

Advanced Technical Support Engineer - Integrations

We are seeking a technically skilled individual with a strong development backgr...

Location

Germany , Chemnitz

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Outstanding German and English written and verbal communication skills
Experience working directly with Sales and Success teams, Consultants, and System Integrators on development-related tasks
A degree in Computer Science, Software Engineering, or a related field
At least 2+ years of previous technical support, development, professional services, or engineering experience
Strong knowledge of web design with front-end technologies such as HTML/CSS/JavaScript
Ability to deal with pressure – must be able to work under pressure and meet deadlines in a fast-paced development environment
Ability to prioritize and manage time – customer integration issues might affect their whole platform availability and need prompt development and action
Broad knowledge of web development and programming languages like TypeScript, Java, PHP, NodeJS, etc.
Experience with common development frameworks like Bootstrap, React, Express.js, etc.
Significant experience with common concepts/integrations of enterprise-grade technologies, like Single Sign-on, Active Directory, SAML, OIDC, SCIM, APIs

Job Responsibility

Act as a key member of the Customer Care team, leveraging your strong development background and expertise in software development, integrations, Enterprise Architecture, security, and specifically, iPaaS tools
Play a critical role in assisting customers as a product expert with a strategic and development-oriented mindset and high customer-service orientation
Be responsible for supporting customers with complex integrations, including utilizing iPaaS platforms to connect key production systems like Microsoft, SAP, Workday, Okta, ADP, etc.
Develop and maintain seamless integrations with other systems and apps, including identity management, SaaS products, and internal systems using iPaaS solutions
Advise customers on best practices for leveraging Staffbase APIs, SDKs, and iPaaS tools to create custom integrations and plugins that fulfill their use cases
Provide in-depth technical guidance, develop integration solutions, and create comprehensive documentation for customers, focusing on iPaaS implementations
Take ownership of support tickets related to integrations and plugins, using your development skills to diagnose and resolve issues through all process stages
Take ownership of high-priority customer integration issues, utilizing a problem-solving and development approach to ensure excellent service
Assist internal and external technical teams in developing and troubleshooting integrations and plugins
Work closely with the after-sales department to develop and implement optimal integration setups for customer needs

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

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Technical Support Assistant - German

Job Description

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