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Technical Support Assistant - German

Portugal, Lisbon · Job Posted May 04, 2026
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Job Description

Are you looking for a new challenge in the telecommunications sector? If you are fluent in German and passionate about technology and communication, join our dynamic team and help us deliver an excellent customer experience.

Job Responsibility

  • Provide specialized and personalized technical support to customers, ensuring effective and timely problem resolution
  • Identify, diagnose, and solve technical issues related to telecommunications services
  • Manage customer relationships, ensuring maximum satisfaction
  • Integrate a culture of continuous improvement and participate in innovative training programs

Requirements

  • Native or Advanced Fluency in German (Mandatory)
  • Interest and/or previous experience in fiber optics, networks, and technical troubleshooting (valued)
  • Strong affinity for technology, with good IT and systems knowledge
  • Excellent communication skills and customer orientation
  • Previous experience in call center
  • Availability to work rotating shifts

Nice to have

Interest and/or previous experience in fiber optics, networks, and technical troubleshooting (valued)

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